{"id":5078,"date":"2024-11-22T15:01:16","date_gmt":"2024-11-22T15:01:16","guid":{"rendered":"https:\/\/www.whitehattoolbox.com\/jobs\/email-chat-support-2\/"},"modified":"2024-11-22T15:01:16","modified_gmt":"2024-11-22T15:01:16","slug":"email-chat-support-2","status":"publish","type":"post","link":"https:\/\/www.whitehattoolbox.com\/jobs\/email-chat-support-2\/","title":{"rendered":"Email\/Chat Support"},"content":{"rendered":"<p>Join Us as an Email\/Chat Support Specialist!<span class=\"br\"><\/span>Are you passionate about providing exceptional support through written communication and building strong relationships with clients? We\u2019re expanding rapidly and looking for an Email\/Chat Support Specialist who can turn every interaction into a positive experience!<span class=\"br\"><\/span><b>About the Role:<\/b><span class=\"br\"><\/span>As an Email\/Chat Support Specialist, you\u2019ll be at the forefront of our client interactions, ensuring they receive fast, helpful, and efficient support. You\u2019ll play a key role in addressing their inquiries, resolving their issues, and contributing to our excellent reputation for customer care. Additionally, you will handle inbound calls, providing comprehensive assistance to clients.<span class=\"br\"><\/span><b>Key Responsibilities:<\/b><\/p>\n<ul>\n<li>Deliver outstanding customer service via email, chat, and inbound calls, ensuring timely responses to inquiries and concerns.<\/li>\n<li>Foster strong relationships with clients by understanding their needs and providing personalized support.<\/li>\n<li>Troubleshoot client issues efficiently, ensuring timely and satisfactory resolutions.<\/li>\n<li>Gather client feedback to help improve our services and processes, contributing to continuous enhancement.<\/li>\n<li>Collaborate with team members to share insights and develop best practices for exceptional customer support.<\/li>\n<\/ul>\n<p><b>Qualifications:<\/b><\/p>\n<ul>\n<li>1+ years of experience in customer support or a related role.<\/li>\n<li>Excellent written communication skills with a strong focus on providing helpful and concise responses.<\/li>\n<li>Experience with customer support tools such as Zendesk, Freshdesk, or similar (preferred).<\/li>\n<li>Ability to remain calm and effective in written communication, even in challenging situations.<\/li>\n<li>Familiarity with eCommerce and CRM systems (preferred).<\/li>\n<li>Proficient in Excel or Google Sheets for tracking and reporting.<\/li>\n<\/ul>\n<p> Internet Requirements: <\/p>\n<ul>\n<li>Personal PC or laptop (atleast i5 processor or its equivalent) with a minimum of 15 Mbps for both upload and download speeds.<\/li>\n<\/ul>\n<p><b>Perks &#038; Benefits:<\/b><\/p>\n<ul>\n<li>Up to $4USD per hour<\/li>\n<li>Paid Time Off<\/li>\n<li>Health Insurance + Dental Coverage<\/li>\n<li>Performance-Based Incentives<\/li>\n<li>Permanent, full-time remote setup<\/li>\n<\/ul>\n<p><b>HOW TO APPLY<\/b><br \/>\n       Paste the following link into your browser:<br \/>\n       Use application code: JAZZHR<span class=\"br\"><\/span>If you\u2019re excited about delivering exceptional email\/chat support and want to grow with us, apply now!<span class=\"br\"><\/span>Note: Only applications submitted through the provided link will be considered.<span class=\"br\"><\/span>Powered by JazzHR<\/p>\n<p><center><b><a rel=\"nofollow noopener\" href=\"https:\/\/www.careerjet.ph\/jobad\/ph7f0d5521a6b5c9732f2706fe763359b6?affid=0852fd5db5a52cbcd75bf945aa534932\" class=\"button purchase\" target=\"_blank\">Apply Now<\/a> <\/b><\/center><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Join Us as an Email\/Chat Support Specialist! Are you passionate about providing exceptional support through written communication and building strong relationships with clients? We\u2019re expanding rapidly and looking for an Email\/Chat Support Specialist who can turn every interaction into a positive experience! About the Role: As an Email\/Chat Support Specialist, you\u2019ll be at the forefront<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[45],"tags":[],"class_list":["post-5078","post","type-post","status-publish","format-standard","hentry","category-jobs-in-philippines"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack-related-posts":[{"id":120694,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/were-hiring-customer-support-specialist-emea\/","url_meta":{"origin":5078,"position":0},"title":"We\u2019re Hiring Customer Support Specialist &#8211; EMEA","author":"Admin","date":"December 3, 2025","format":false,"excerpt":"About the Role As a Customer Service Representative at Holafly, you\u2019ll be the first point of contact for our travelers around the world. You\u2019ll assist customers through chat, email, and video calls, helping them stay connected wherever they go. Your main goal will be to deliver an outstanding experience by\u2026","rel":"","context":"In &quot;Jobs In Egypt&quot;","block_context":{"text":"Jobs In Egypt","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-gulf-countries\/jobs-in-egypt\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":4209,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/email-chat-support\/","url_meta":{"origin":5078,"position":1},"title":"Email\/Chat Support","author":"Admin","date":"November 18, 2024","format":false,"excerpt":"Join Us as an Email\/Chat Support Specialist! Are you passionate about providing exceptional support through written communication and building strong relationships with clients? We\u2019re expanding rapidly and looking for an Email\/Chat Support Specialist who can turn every interaction into a positive experience! About the Role: As an Email\/Chat Support Specialist,\u2026","rel":"","context":"In &quot;Jobs In Philippines&quot;","block_context":{"text":"Jobs In Philippines","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-philippines\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":117665,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/were-hiring-arabic-customer-care-executive-in-kuwait\/","url_meta":{"origin":5078,"position":2},"title":"We\u2019re Hiring Arabic Customer Care Executive in Kuwait","author":"Admin","date":"November 25, 2025","format":false,"excerpt":"About the Role We are seeking a highly skilled Customer Care Executive who speaks native Kuwaiti Arabic with excellent communication skills. You will support customers over phone, chat, and email, ensuring a seamless, empathetic, and solution-oriented experience. This is a fully remote role, ideal for individuals comfortable working from home\u2026","rel":"","context":"In &quot;Jobs In Gulf Countries&quot;","block_context":{"text":"Jobs In Gulf Countries","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-gulf-countries\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":147778,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/were-hiring-inbound-guest-experience-specialist-remote-2\/","url_meta":{"origin":5078,"position":3},"title":"We\u2019re Hiring Inbound Guest Experience Specialist (Remote)","author":"Admin","date":"February 25, 2026","format":false,"excerpt":"Sagan Recruitment Cape Town, Western Cape Contract Full-time Job Title: Inbound Guest Experience Specialist Location:\u00a0Remote Salary Range:\u00a01800 to 2300 USD\/month + Bonuses Work Schedule:\u00a0Full-time, 5 days a week, Rotative Shifts (8:45 AM to 05:15 PM \u2013 11:00 AM to 7:30 PM and 2:15 PM \u2013 10:45 PM) CST NOTE: INDEPENDENT\u2026","rel":"","context":"In &quot;Jobs In South Africa&quot;","block_context":{"text":"Jobs In South Africa","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-south-africa\/"},"img":{"alt_text":"Sagan Recruitment","src":"https:\/\/i0.wp.com\/logoimg.careerjet.net\/2086c069b5d3d771cf77e3f2e62c5ba8_mobile.png?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]},{"id":139415,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/were-hiring-native-swedish-chat-support-consultant-crypto-remote\/","url_meta":{"origin":5078,"position":4},"title":"We\u2019re Hiring (native Swedish) Chat Support Consultant, crypto (Remote)","author":"Admin","date":"February 14, 2026","format":false,"excerpt":"Who we are? SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a\u2026","rel":"","context":"In &quot;Jobs in Lulea&quot;","block_context":{"text":"Jobs in Lulea","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-usa\/jobs-in-lulea\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":139417,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/were-hiring-native-finnish-chat-support-consultant-crypto-remote\/","url_meta":{"origin":5078,"position":5},"title":"We\u2019re Hiring (native Finnish) Chat Support Consultant, crypto (Remote)","author":"Admin","date":"February 14, 2026","format":false,"excerpt":"Who we are? 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