{"id":50424,"date":"2025-03-12T23:00:16","date_gmt":"2025-03-12T23:00:16","guid":{"rendered":"https:\/\/www.whitehattoolbox.com\/jobs\/application-support-officer\/"},"modified":"2025-03-12T23:00:16","modified_gmt":"2025-03-12T23:00:16","slug":"application-support-officer","status":"publish","type":"post","link":"https:\/\/www.whitehattoolbox.com\/jobs\/application-support-officer\/","title":{"rendered":"Application support officer"},"content":{"rendered":"<p>We are seeking an experienced and motivated Application Support Officer to join our team based in Shillong (Meghalaya), in support of our existing tree planting project. You will be responsible for providing technical support, troubleshooting issues, and maintaining application performance to meet business needs and ensure the smooth operation of our organisations software applications and systems. The role requires strong technical skills combined with excellent customer service abilities to support end-users and stakeholders effectively.<span class=\"br\"><\/span><b>Main tasks &#038; responsibilities:<\/b><span class=\"br\"><\/span>3rd party applications <\/p>\n<ul>\n<li>Maintain familiarity with the currency suite of 3rd party applications used within the organisation<\/li>\n<li>Assist users with installation and configuration of 3rd party applications<\/li>\n<li>Provide training to application users<\/li>\n<\/ul>\n<p> Internally developed applications <\/p>\n<ul>\n<li>Maintain familiarity with all of the features of our internally developed application.<\/li>\n<li>Test proficiency of application users<\/li>\n<li>Liaise with internal software development team on the release of new features<\/li>\n<li>Develop training materials to enable to enable users to asynchronously work through training programs and for the basis of in person training sessions<\/li>\n<li>Respond to and resolve user-reported issues and incidents<\/li>\n<li>Implement fixes and workarounds for identified issues<\/li>\n<li>Diagnose and troubleshoot application errors, performance issues, and system failures<\/li>\n<li>Provide detailed bug reports to the internal software development team in the appropriate method.<\/li>\n<li>Manage user access and permissions<\/li>\n<li>Assist in application deployment and testing activities<\/li>\n<\/ul>\n<p> Process Improvement <\/p>\n<ul>\n<li>Identify UI features which would improve UX<\/li>\n<li>Consolidate user feedback to inform feature development<\/li>\n<li>Analyze recurring issues and propose solutions<\/li>\n<li>Contribute to the development of best practices and standard procedures<\/li>\n<li>Support in Data Reporting<\/li>\n<li>Monitor the tools\/Apps used for recording each dataset from field<\/li>\n<li>Report if right tool is not used for the specific data records<\/li>\n<\/ul>\n<p> Documentation &#038; Communication <\/p>\n<ul>\n<li>Maintain detailed documentation of troubleshooting steps, solutions, and system configurations<\/li>\n<li>Create and update user guides and standard operating procedures<\/li>\n<\/ul>\n<p><b>Requirements:<\/b><span class=\"br\"><\/span>-Excellent verbal and written communication abilities<span class=\"br\"><\/span>-Fluent in Khasi language &#8211; important<span class=\"br\"><\/span>-Bachelor&#8217;s degree in Information Technology, Computer Science, or related field<span class=\"br\"><\/span>-Minimum 3 years of experience in application support or similar technical role<span class=\"br\"><\/span>-Experience with service desk systems and ITIL practices<span class=\"br\"><\/span>-Demonstrated problem-solving and analytical skills<span class=\"br\"><\/span>-Experience with monitoring and diagnostic tools<span class=\"br\"><\/span>-Knowledge of operating systems (Windows, MacOS, Android, iOS)<span class=\"br\"><\/span>-Strong customer service orientation<span class=\"br\"><\/span>-Knowledge of IT security best practices<span class=\"br\"><\/span>-Ability to work collaboratively in an interdisciplinary team, as well as independently, with colleagues based in different locations and time zones around the globe<span class=\"br\"><\/span>-Ability to work effectively under pressure<span class=\"br\"><\/span>-Good time management and prioritization skills<\/p>\n<p><center><b><a rel=\"nofollow noopener\" href=\"https:\/\/www.careerjet.co.in\/jobad\/in3cbb7925533806a97d21a9505f267f7e?affid=0852fd5db5a52cbcd75bf945aa534932\" class=\"button purchase\" target=\"_blank\">Apply Now<\/a> <\/b><\/center><\/p>\n","protected":false},"excerpt":{"rendered":"<p>We are seeking an experienced and motivated Application Support Officer to join our team based in Shillong (Meghalaya), in support of our existing tree planting project. You will be responsible for providing technical support, troubleshooting issues, and maintaining application performance to meet business needs and ensure the smooth operation of our organisations software applications and<\/p>\n","protected":false},"author":1,"featured_media":50425,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[65,71,20,15],"tags":[],"class_list":["post-50424","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-android-developer-jobs","category-it-jobs-jobs-in-uae","category-it-jobs","category-jobs-in-india"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/www.whitehattoolbox.com\/jobs\/wp-content\/uploads\/2025\/03\/50424-application-support-officer.png?fit=1306%2C840&ssl=1","jetpack-related-posts":[{"id":150664,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/were-hiring-software-engineer-82\/","url_meta":{"origin":50424,"position":0},"title":"We\u2019re Hiring Software Engineer","author":"Admin","date":"March 2, 2026","format":false,"excerpt":"Paywise is seeking a skilled and motivated Software Engineer to join our growing technology team in Perth, WA. In this role, you will be responsible for designing, developing and maintaining software solutions that support our business operations and customer outcomes. You will work collaboratively with internal teams to deliver high-quality,\u2026","rel":"","context":"In &quot;IT Jobs&quot;","block_context":{"text":"IT Jobs","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-gulf-countries\/jobs-in-uae\/it-jobs-jobs-in-uae\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":154551,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/were-hiring-software-engineer-92\/","url_meta":{"origin":50424,"position":1},"title":"We\u2019re Hiring Software Engineer","author":"Admin","date":"March 10, 2026","format":false,"excerpt":"Paywise is seeking a skilled and motivated Software Engineer to join our growing technology team in Perth, WA. In this role, you will be responsible for designing, developing and maintaining software solutions that support our business operations and customer outcomes. You will work collaboratively with internal teams to deliver high-quality,\u2026","rel":"","context":"In &quot;IT Jobs&quot;","block_context":{"text":"IT Jobs","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-gulf-countries\/jobs-in-uae\/it-jobs-jobs-in-uae\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":155460,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/were-hiring-software-engineer-97\/","url_meta":{"origin":50424,"position":2},"title":"We\u2019re Hiring Software Engineer","author":"Admin","date":"March 12, 2026","format":false,"excerpt":"Paywise is seeking a skilled and motivated Software Engineer to join our growing technology team in Perth, WA. In this role, you will be responsible for designing, developing and maintaining software solutions that support our business operations and customer outcomes. You will work collaboratively with internal teams to deliver high-quality,\u2026","rel":"","context":"In &quot;IT Jobs&quot;","block_context":{"text":"IT Jobs","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-gulf-countries\/jobs-in-uae\/it-jobs-jobs-in-uae\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":154956,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/were-hiring-software-engineer-95\/","url_meta":{"origin":50424,"position":3},"title":"We\u2019re Hiring Software Engineer","author":"Admin","date":"March 11, 2026","format":false,"excerpt":"Paywise is seeking a skilled and motivated Software Engineer to join our growing technology team in Perth, WA. In this role, you will be responsible for designing, developing and maintaining software solutions that support our business operations and customer outcomes. You will work collaboratively with internal teams to deliver high-quality,\u2026","rel":"","context":"In &quot;IT Jobs&quot;","block_context":{"text":"IT Jobs","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-gulf-countries\/jobs-in-uae\/it-jobs-jobs-in-uae\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":156948,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/were-hiring-software-engineer-103\/","url_meta":{"origin":50424,"position":4},"title":"We\u2019re Hiring Software Engineer","author":"Admin","date":"March 14, 2026","format":false,"excerpt":"Paywise is seeking a skilled and motivated Software Engineer to join our growing technology team in Perth, WA. In this role, you will be responsible for designing, developing and maintaining software solutions that support our business operations and customer outcomes. You will work collaboratively with internal teams to deliver high-quality,\u2026","rel":"","context":"In &quot;IT Jobs&quot;","block_context":{"text":"IT Jobs","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-gulf-countries\/jobs-in-uae\/it-jobs-jobs-in-uae\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":157577,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/were-hiring-software-engineer-108\/","url_meta":{"origin":50424,"position":5},"title":"We\u2019re Hiring Software Engineer","author":"Admin","date":"March 15, 2026","format":false,"excerpt":"Paywise is seeking a skilled and motivated Software Engineer to join our growing technology team in Perth, WA. 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