{"id":50416,"date":"2025-03-12T23:00:20","date_gmt":"2025-03-12T23:00:20","guid":{"rendered":"https:\/\/www.whitehattoolbox.com\/jobs\/helpdesk-associate-technical-troubleshooting-2\/"},"modified":"2025-03-12T23:00:20","modified_gmt":"2025-03-12T23:00:20","slug":"helpdesk-associate-technical-troubleshooting-2","status":"publish","type":"post","link":"https:\/\/www.whitehattoolbox.com\/jobs\/helpdesk-associate-technical-troubleshooting-2\/","title":{"rendered":"Helpdesk Associate &#8211; Technical Troubleshooting"},"content":{"rendered":"<p>At NTT DATA, we know that anything is possible with the right people on board. Our employees&#8217; quality, integrity, and commitment are critical factors in our company\u2019s growth, market presence, and ability to help our clients stay ahead of the competition. By hiring the best people and helping them grow professionally and personally, we ensure a bright future for NTT DATA and those who work here.<span class=\"br\"><\/span>NTT DATA, Inc. currently seeks a \u201cHelp Desk Associate \u201d to join our team in \u201cBangalore\u201d.<span class=\"br\"><\/span><b>General Duties and Responsibilities:<\/b><span class=\"br\"><\/span>In these roles, you will be responsible for: <\/p>\n<ul>\n<li>Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes.<\/li>\n<li>Record, Update, and Escalate Support issues to the next level promptly.<\/li>\n<li>Support all IT onboarding activities for end-users<\/li>\n<li>Work with our internal IT Teams on system testing, integration, and maintenance.<\/li>\n<li>Engage in discovering new IT business tools to support our business users and our internal IT Team.<\/li>\n<li>Seek, Suggest, Evaluate, and implement process and technology improvements.<\/li>\n<li>Willing to learn grow in other IT Business areas<\/li>\n<\/ul>\n<p> Requirements for this role include: <\/p>\n<ul>\n<li>Excellent English written and verbal communication skills.<\/li>\n<li>Exceptional customer service skills.<\/li>\n<li>Great Team player<\/li>\n<li>Excellent communication skills, comfortable working with various stakeholders<\/li>\n<li>Strong troubleshooting skills, bug-finding, and resolution<\/li>\n<li>Ability to work independently within a diverse global team<\/li>\n<li>IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment)<\/li>\n<\/ul>\n<p> Preferences: &#8211; Optional (nice-to-haves) <\/p>\n<ul>\n<li>For e Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and Do<\/li>\n<li>ITIL foundation certified \u2013 Flexible \u2013 Willing to work in a Rotational 24*7<\/li>\n<li>Required schedule availability for this position is Monday-Friday (07:00 AM to 05:00 PM EST).<\/li>\n<li>The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on a weekend basis business requirements.<\/li>\n<\/ul>\n<p><center><b><a rel=\"nofollow noopener\" href=\"https:\/\/www.careerjet.co.in\/jobad\/in7352f7b4aed0bde11ff215c29c11e0b5?affid=0852fd5db5a52cbcd75bf945aa534932\" class=\"button purchase\" target=\"_blank\">Apply Now<\/a> <\/b><\/center><\/p>\n","protected":false},"excerpt":{"rendered":"<p>At NTT DATA, we know that anything is possible with the right people on board. Our employees&#8217; quality, integrity, and commitment are critical factors in our company\u2019s growth, market presence, and ability to help our clients stay ahead of the competition. By hiring the best people and helping them grow professionally and personally, we ensure<\/p>\n","protected":false},"author":1,"featured_media":50417,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[65,20,71,15],"tags":[],"class_list":["post-50416","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-android-developer-jobs","category-it-jobs","category-it-jobs-jobs-in-uae","category-jobs-in-india"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/www.whitehattoolbox.com\/jobs\/wp-content\/uploads\/2025\/03\/50416-helpdesk-associate-technical-troubleshooting.png?fit=1306%2C840&ssl=1","jetpack-related-posts":[{"id":107223,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/helpdesk-associate-itil-7\/","url_meta":{"origin":50416,"position":0},"title":"Helpdesk Associate &#8211; ITIL","author":"Admin","date":"August 22, 2025","format":false,"excerpt":"Req ID: 332899 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. 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Specialist Advisor NTT Data Noida, Uttar Pradesh About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune\u2026","rel":"","context":"In &quot;IT Jobs&quot;","block_context":{"text":"IT Jobs","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-india\/it-jobs\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":101738,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/helpdesk-associate-itil-6\/","url_meta":{"origin":50416,"position":2},"title":"Helpdesk Associate &#8211; ITIL","author":"Admin","date":"August 5, 2025","format":false,"excerpt":"10, macOS, iOS, Android, Google Suite and Microsoft Environment)\" About NTT DATA NTT DATA is a $30 billion trusted...","rel":"","context":"In &quot;Android Developer Jobs&quot;","block_context":{"text":"Android Developer Jobs","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-india\/it-jobs\/software-development\/mobile-app-developer\/android-developer-jobs\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":42592,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/helpdesk-senior-associate-full-time\/","url_meta":{"origin":50416,"position":3},"title":"Helpdesk Senior Associate &#8211; Full Time","author":"Admin","date":"February 21, 2025","format":false,"excerpt":"macOS, iOS, Android, Google Suite and Microsoft Environment) About NTT DATA NTT DATA is a $30 billion trusted global...","rel":"","context":"In &quot;Android Developer Jobs&quot;","block_context":{"text":"Android Developer Jobs","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-india\/it-jobs\/software-development\/mobile-app-developer\/android-developer-jobs\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.whitehattoolbox.com\/jobs\/wp-content\/uploads\/2025\/02\/42592-helpdesk-senior-associate-full-time.png?fit=1200%2C772&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.whitehattoolbox.com\/jobs\/wp-content\/uploads\/2025\/02\/42592-helpdesk-senior-associate-full-time.png?fit=1200%2C772&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/www.whitehattoolbox.com\/jobs\/wp-content\/uploads\/2025\/02\/42592-helpdesk-senior-associate-full-time.png?fit=1200%2C772&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/www.whitehattoolbox.com\/jobs\/wp-content\/uploads\/2025\/02\/42592-helpdesk-senior-associate-full-time.png?fit=1200%2C772&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/www.whitehattoolbox.com\/jobs\/wp-content\/uploads\/2025\/02\/42592-helpdesk-senior-associate-full-time.png?fit=1200%2C772&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":53931,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/helpdesk-senior-associate-itil-3\/","url_meta":{"origin":50416,"position":4},"title":"Helpdesk Senior Associate &#8211; ITIL","author":"Admin","date":"March 20, 2025","format":false,"excerpt":"10, macOS, iOS, Android, Google Suite and Microsoft Environment) About NTT DATA NTT DATA is a $30 billion trusted...","rel":"","context":"In &quot;Android Developer Jobs&quot;","block_context":{"text":"Android Developer Jobs","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-india\/it-jobs\/software-development\/mobile-app-developer\/android-developer-jobs\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.whitehattoolbox.com\/jobs\/wp-content\/uploads\/2025\/03\/53931-helpdesk-senior-associate-itil.png?fit=1200%2C772&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.whitehattoolbox.com\/jobs\/wp-content\/uploads\/2025\/03\/53931-helpdesk-senior-associate-itil.png?fit=1200%2C772&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/www.whitehattoolbox.com\/jobs\/wp-content\/uploads\/2025\/03\/53931-helpdesk-senior-associate-itil.png?fit=1200%2C772&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/www.whitehattoolbox.com\/jobs\/wp-content\/uploads\/2025\/03\/53931-helpdesk-senior-associate-itil.png?fit=1200%2C772&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/www.whitehattoolbox.com\/jobs\/wp-content\/uploads\/2025\/03\/53931-helpdesk-senior-associate-itil.png?fit=1200%2C772&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":70841,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/helpdesk-associate-technical-troubleshooting-4\/","url_meta":{"origin":50416,"position":5},"title":"Helpdesk Associate &#8211; Technical Troubleshooting","author":"Admin","date":"May 8, 2025","format":false,"excerpt":"Req ID: 308590 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Associate - Technical Troubleshooting to join our team in Bangalore,\u2026","rel":"","context":"In &quot;Android Developer Jobs&quot;","block_context":{"text":"Android Developer Jobs","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-india\/it-jobs\/software-development\/mobile-app-developer\/android-developer-jobs\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"jetpack_sharing_enabled":true,"jetpack_likes_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/pg9e9d-d7a","_links":{"self":[{"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/posts\/50416","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/comments?post=50416"}],"version-history":[{"count":0,"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/posts\/50416\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/media\/50417"}],"wp:attachment":[{"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/media?parent=50416"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/categories?post=50416"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/tags?post=50416"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}