{"id":50191,"date":"2025-03-12T11:01:29","date_gmt":"2025-03-12T11:01:29","guid":{"rendered":"https:\/\/www.whitehattoolbox.com\/jobs\/techno-functional-consultant-l1\/"},"modified":"2025-03-12T11:01:29","modified_gmt":"2025-03-12T11:01:29","slug":"techno-functional-consultant-l1","status":"publish","type":"post","link":"https:\/\/www.whitehattoolbox.com\/jobs\/techno-functional-consultant-l1\/","title":{"rendered":"Techno Functional Consultant &#8211; L1"},"content":{"rendered":"<p>Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients&#8217; most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.<span class=\"br\"><\/span><b>Job Description<\/b><span class=\"br\"><\/span><b>Role Purpose<\/b><span class=\"br\"><\/span>The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution<span class=\"br\"><\/span>\u034f<span class=\"br\"><\/span><b>Must have skills:<\/b><\/p>\n<ul>\n<li>Unix Shell Scripting, SQL<\/li>\n<li>Troubleshooting using logs, Splunk \/ Dynatrace<\/li>\n<li>ITSM &#8211; Incident, Change and Problem Management<\/li>\n<li>L2 Support experience is a must<\/li>\n<li>Snowflake<\/li>\n<\/ul>\n<p> Good to have skills: <\/p>\n<ul>\n<li>PCF Cloud knowledge<\/li>\n<li>CI\/CD, Jenkins, Git &#038; Maven<\/li>\n<\/ul>\n<p> \u034f<\/p>\n<ul>\n<li>Configuring application\/artifacts and supporting the new customer onboarding to the platform<\/li>\n<li>Raise new change tickets and arrange for approvals, including CAB approvals<\/li>\n<li>Review and approve change tickets.<\/li>\n<li>Work with customers on ad-hoc queries<\/li>\n<li>Work with Development \/ Testing team for defect analysis (with Production simulated data)<\/li>\n<li>Build automation scripts that reduce the number of Incidents and\/or improves processes followed<\/li>\n<li>Support customer to fill in the Post Incident Report (PIR) when any high impacting Incidents affecting customers occurred.<\/li>\n<li>Participate \/ Initiate in War Room calls that impacts application availability or has a customer impact<\/li>\n<\/ul>\n<p> Tools Used:<\/p>\n<ul>\n<li>Remedy &#8211; Ticketing Tool<\/li>\n<li>Rally (For Story and Bug Tracking)<\/li>\n<li>Splunk and Dynatrace for Monitoring<\/li>\n<li>WinSCP (file movement\/ validation)<\/li>\n<li>CyberArk\/Putty<\/li>\n<li>Toad &#8211; Querying Tool for DB<\/li>\n<\/ul>\n<p> \u034f<span class=\"br\"><\/span>Deliver No. Performance Parameter Measure<br \/>\n       1. Contribution to customer projects Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT<br \/>\n       2. Automation Process optimization, reduction in process\/ steps, reduction in no. of tickets raised<br \/>\n       3. Skill upgradation # of trainings &#038; certifications completed, # of papers, articles written in a quarter<span class=\"br\"><\/span>\u034f<span class=\"br\"><\/span>Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA &#8211; as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.<span class=\"br\"><\/span>If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at . Do not email your resume to this ID as it is not monitored for resumes and career applications.<span class=\"br\"><\/span>Any complaints or concerns regarding unethical\/unfair hiring practices should be directed to our Ombuds Group at .<span class=\"br\"><\/span>We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.<span class=\"br\"><\/span>Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.<\/p>\n<p><center><b><a rel=\"nofollow noopener\" href=\"https:\/\/www.careerjet.ie\/jobad\/ie701dbc58e0d60c47c06b3cdd1ff7044d?affid=0852fd5db5a52cbcd75bf945aa534932\" class=\"button purchase\" target=\"_blank\">Apply Now<\/a> <\/b><\/center><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients&#8217; most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over<\/p>\n","protected":false},"author":1,"featured_media":50192,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[221,16],"tags":[],"class_list":["post-50191","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-jobs-in-dublin","category-jobs-in-usa"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/www.whitehattoolbox.com\/jobs\/wp-content\/uploads\/2025\/03\/50191-techno-functional-consultant-l1.png?fit=1306%2C840&ssl=1","jetpack-related-posts":[{"id":102739,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/domain-consultant-l2-3\/","url_meta":{"origin":50191,"position":0},"title":"Domain Consultant &#8211; L2","author":"Admin","date":"August 8, 2025","format":false,"excerpt":"Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. 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Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build\u2026","rel":"","context":"In &quot;IT Jobs&quot;","block_context":{"text":"IT Jobs","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-gulf-countries\/jobs-in-uae\/it-jobs-jobs-in-uae\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":102604,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/workday-testing\/","url_meta":{"origin":50191,"position":4},"title":"Workday Testing","author":"Admin","date":"August 8, 2025","format":false,"excerpt":"Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build\u2026","rel":"","context":"In &quot;IT Jobs&quot;","block_context":{"text":"IT Jobs","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-gulf-countries\/jobs-in-uae\/it-jobs-jobs-in-uae\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":100933,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/production-specialist-l2-2\/","url_meta":{"origin":50191,"position":5},"title":"Production Specialist &#8211; L2","author":"Admin","date":"August 2, 2025","format":false,"excerpt":"Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. 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