{"id":48491,"date":"2025-03-08T10:01:15","date_gmt":"2025-03-08T10:01:15","guid":{"rendered":"https:\/\/www.whitehattoolbox.com\/jobs\/service-director-friendship-of-forest-city\/"},"modified":"2025-03-08T10:01:15","modified_gmt":"2025-03-08T10:01:15","slug":"service-director-friendship-of-forest-city","status":"publish","type":"post","link":"https:\/\/www.whitehattoolbox.com\/jobs\/service-director-friendship-of-forest-city\/","title":{"rendered":"Service Director &#8211; Friendship of Forest City"},"content":{"rendered":"<p>At the Friendship Automotive, our customers are friends and our Team Members are family. In 5 states and 8 cities with 18 locations, we&#8217;re looking to add talent to our growing team! Come develop your career with an award-winning, customer-focused automotive group.<span class=\"br\"><\/span>We&#8217;re looking for a SERVICE DIRECTOR to join our team at FRIENDSHIP AUTOMOTIVE!<span class=\"br\"><\/span><b>Responsibilities:<\/b><\/p>\n<ul>\n<li>Hire, effectively train, and supervise all service department personnel<\/li>\n<li>Enforce safety requirements<\/li>\n<li>Work closely with the Fixed Operations Director<\/li>\n<li>Create and exceed objectives for the department, to include an annual operating budget and marketing plan<\/li>\n<li>Maintain high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately<\/li>\n<li>Match customer requirements and concerns to various service options<\/li>\n<li>Ensure the customer remains informed and updated throughout the service process<\/li>\n<li>Maintain customer follow up system to encourage repeat and referral business<\/li>\n<li>Comply with the federal, state, and local regulations for the department<\/li>\n<li>Continue education of new products, features, and accessories<\/li>\n<li>Demonstrate positive attitude consistent with Friendship culture<\/li>\n<\/ul>\n<p><b>Requirements:<\/b><\/p>\n<ul>\n<li>High school diploma or equivalent<\/li>\n<li>Available to work flexible hours in a fast-paced environment<\/li>\n<li>Strong focus on providing excellent customer service<\/li>\n<li>3 years related automotive dealership experience preferred<\/li>\n<li>Professional, well-groomed personal appearance<\/li>\n<li>Excellent communication skills<\/li>\n<li>Ability to work well in a process-driven environment<\/li>\n<li>Detail oriented and organized<\/li>\n<li>Valid driver&#8217;s license and clean driving record<\/li>\n<\/ul>\n<p><b>Benefits:<\/b><\/p>\n<ul>\n<li>Medical, Dental, &#038; Basic Life Insurance<\/li>\n<li>Vision Insurance, Short-term and Long-term Disability available<\/li>\n<li>401(k)<\/li>\n<li>Paid Time Off<\/li>\n<li>Referral Program<\/li>\n<li>Health and Wellness Programs<\/li>\n<li>Continued education &#038; training with a great team<\/li>\n<li>Closed Sundays<\/li>\n<li>Voted Automotive News BEST DEALERSHIPS TO WORK FOR 12 years and counting!<\/li>\n<\/ul>\n<p><center><b><a rel=\"nofollow noopener\" href=\"https:\/\/www.careerjet.com\/jobad\/usf5fce105b93b66ca971b51efc705e868?affid=0852fd5db5a52cbcd75bf945aa534932\" class=\"button purchase\" target=\"_blank\">Apply Now<\/a> <\/b><\/center><\/p>\n","protected":false},"excerpt":{"rendered":"<p>At the Friendship Automotive, our customers are friends and our Team Members are family. In 5 states and 8 cities with 18 locations, we&#8217;re looking to add talent to our growing team! Come develop your career with an award-winning, customer-focused automotive group. We&#8217;re looking for a SERVICE DIRECTOR to join our team at FRIENDSHIP AUTOMOTIVE!<\/p>\n","protected":false},"author":1,"featured_media":48492,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[222,16],"tags":[],"class_list":["post-48491","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-jobs-in-forest-city","category-jobs-in-usa"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/www.whitehattoolbox.com\/jobs\/wp-content\/uploads\/2025\/03\/48491-service-director-friendship-of-forest-city.png?fit=1306%2C840&ssl=1","jetpack-related-posts":[{"id":102871,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/service-manager-nissan-of-forest-city\/","url_meta":{"origin":48491,"position":0},"title":"Service Manager &#8211; Nissan of Forest City","author":"Admin","date":"August 8, 2025","format":false,"excerpt":"JOIN A WINNING TEAM! 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Friendship is located in 5 states, 9 cities and has 21 locations with lots of opportunity for growth. Voted Automotive News BEST DEALERSHIPS TO WORK FOR 12 years and counting! Come develop your\u2026","rel":"","context":"In &quot;Jobs in Forest City&quot;","block_context":{"text":"Jobs in Forest City","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-usa\/jobs-in-forest-city\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":173626,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/were-hiring-lube-technician-nissan-of-forest-city\/","url_meta":{"origin":48491,"position":2},"title":"We\u2019re Hiring Lube Technician &#8211; Nissan of Forest City","author":"Admin","date":"April 6, 2026","format":false,"excerpt":"JOIN A WINNING TEAM! At Friendship Automotive, our customers are friends and our Team Members are family. Friendship is located in 5 states, 9 cities and has 21 locations with lots of opportunity for growth. Voted Automotive News BEST DEALERSHIPS TO WORK FOR 12 years and counting! Come develop your\u2026","rel":"","context":"In &quot;Jobs in Forest City&quot;","block_context":{"text":"Jobs in Forest City","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-usa\/jobs-in-forest-city\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":109743,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/automotive-technician-chevy-gmc-of-forest-city\/","url_meta":{"origin":48491,"position":3},"title":"Automotive Technician &#8211; Chevy\/GMC of Forest City","author":"Admin","date":"August 30, 2025","format":false,"excerpt":"JOIN A WINNING TEAM! At Friendship Automotive, our customers are friends and our Team Members are family. Friendship is located in 5 states, 9 cities and has 21 locations with lots of opportunity for growth. Voted Automotive News BEST DEALE...","rel":"","context":"In &quot;Jobs in Forest City&quot;","block_context":{"text":"Jobs in Forest City","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-usa\/jobs-in-forest-city\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":149575,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/were-hiring-automotive-sales-bdc-chevy-gmc-of-forest-city\/","url_meta":{"origin":48491,"position":4},"title":"We\u2019re Hiring Automotive Sales BDC &#8211; Chevy \/ GMC of Forest City","author":"Admin","date":"February 28, 2026","format":false,"excerpt":"JOIN A WINNING TEAM! At Friendship Automotive, our customers are friends and our Team Members are family. Friendship is located in 5 states, 9 cities and has 21 locations with lots of opportunity for growth. 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