{"id":4848,"date":"2024-11-21T15:00:15","date_gmt":"2024-11-21T15:00:15","guid":{"rendered":"https:\/\/www.whitehattoolbox.com\/jobs\/incident-manager\/"},"modified":"2024-11-21T15:00:15","modified_gmt":"2024-11-21T15:00:15","slug":"incident-manager","status":"publish","type":"post","link":"https:\/\/www.whitehattoolbox.com\/jobs\/incident-manager\/","title":{"rendered":"Incident Manager"},"content":{"rendered":"<p>Job Req Number: 88255<br \/>\n       Time Type: Full Time<span class=\"br\"><\/span><b>Key Responsibilities:<\/b><span class=\"br\"><\/span>Incident Management: Lead the incident management process, from identification to resolution, ensuring timely and effective handling of incidents<span class=\"br\"><\/span>Coordination: Serve as the primary point of contact during incidents, coordinating with IT teams and stakeholders to facilitate resolution.<span class=\"br\"><\/span>Communication: Provide regular updates to stakeholders on the status of incidents, actions taken, and potential impacts.<span class=\"br\"><\/span>Documentation: Maintain detailed records of incidents, including root cause analysis and resolution steps, to improve future incident management.<span class=\"br\"><\/span>Process Improvement: Continuously review and enhance incident management processes to increase efficiency and effectiveness.<span class=\"br\"><\/span>Reporting: Generate and analyze reports on incident trends, root causes, and resolution times to identify areas for improvement.<span class=\"br\"><\/span><b>Qualifications:<\/b><\/p>\n<ul>\n<li>Education: Bachelor&#8217;s degree in Information Technology, Computer Science, or a related field.<\/li>\n<li>Experience: Minimum of three years of experience in IT service management or a similar role.<\/li>\n<li>Strong knowledge of IT service management frameworks (e.g., ITIL).<\/li>\n<li>Proficiency with IT systems and software tools.<\/li>\n<li>Excellent problem-solving and analytical skills.<\/li>\n<li>Effective communication and leadership abilities.<\/li>\n<li>Ability to work under pressure and manage multiple priorities.<\/li>\n<\/ul>\n<p> Preferred Certifications: <\/p>\n<ul>\n<li>ITIL Foundation<\/li>\n<\/ul>\n<p> DSV &#8211; Global Transport and Logistics<span class=\"br\"><\/span>DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You&#8217;ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature&#8217;s terms.<span class=\"br\"><\/span>We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we&#8217;ll support you and your need to achieve your potential and forward your career.<span class=\"br\"><\/span>Visit and follow us on , and .<span class=\"br\"><\/span>open\/close<span class=\"br\"><\/span>Job area: ITIL &#8211; Incident Management<span class=\"br\"><\/span>Incident Manager<span class=\"br\"><\/span>Paranaque<\/p>\n<p><center><b><a rel=\"nofollow noopener\" href=\"https:\/\/www.careerjet.ph\/jobad\/phea4641627b9069a16c87d36b243070e6?affid=0852fd5db5a52cbcd75bf945aa534932\" class=\"button purchase\" target=\"_blank\">Apply Now<\/a> <\/b><\/center><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Job Req Number: 88255 Time Type: Full Time Key Responsibilities: Incident Management: Lead the incident management process, from identification to resolution, ensuring timely and effective handling of incidents Coordination: Serve as the primary point of contact during incidents, coordinating with IT teams and stakeholders to facilitate resolution. Communication: Provide regular updates to stakeholders on the<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[45],"tags":[],"class_list":["post-4848","post","type-post","status-publish","format-standard","hentry","category-jobs-in-philippines"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack-related-posts":[{"id":110290,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/application-support-manager-bank\/","url_meta":{"origin":4848,"position":0},"title":"Application Support Manager (Bank)","author":"Admin","date":"August 31, 2025","format":false,"excerpt":"Main Duties & Responsibilities: Lead and manage a team of production support analysts, with plans to expand the team to 20. Oversee incident management, ensuring timely resolution and root cause analysis of production issues. Drive chan...","rel":"","context":"In &quot;Jobs In Malaysia&quot;","block_context":{"text":"Jobs In Malaysia","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-malaysia\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":168716,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/were-hiring-soc-analyst-2\/","url_meta":{"origin":4848,"position":1},"title":"We\u2019re Hiring SOC Analyst","author":"Admin","date":"March 29, 2026","format":false,"excerpt":"Overview We are hiring a SOC Analyst (L2) to handle advanced monitoring, incident investigation, response coordination, and automation within a 24\/7 Security Operations Center, in full compliance with National Cybersecurity Authority (NCA) regulations. Must be based in Jeddah or willing to relocate Mandatory Requirements (Audit-Critical) Valid NCA Category A Certificate\u2026","rel":"","context":"In &quot;Jobs In Gulf Countries&quot;","block_context":{"text":"Jobs In Gulf Countries","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-gulf-countries\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":134629,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/were-hiring-senior-hse-engineer\/","url_meta":{"origin":4848,"position":2},"title":"We\u2019re Hiring Senior HSE Engineer","author":"Admin","date":"January 27, 2026","format":false,"excerpt":"Job Summary The Senior HSE Engineer supports the HSE Manager, Project Directors \/ Project Manager by assisting projects to implement the integrated management system and local legal regulations. To plan, implement, evaluate and analyze HSE activities at site to ensure HSE Target and objectives are measured and achieved. Job Responsibilities\u2026","rel":"","context":"In &quot;Jobs In Gulf Countries&quot;","block_context":{"text":"Jobs In Gulf Countries","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-gulf-countries\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":169548,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/were-hiring-core-support-mid-react-js\/","url_meta":{"origin":4848,"position":3},"title":"We\u2019re Hiring Core Support &#8211; Mid React JS","author":"Admin","date":"March 30, 2026","format":false,"excerpt":"Project description As a REACT Support Engineer, you will be responsible for Eyes on glass Monitoring, Triage & Incident Ownership, Troubleshooting & Restoration, Cross-Team Collaboration, Platform & Application Stack Awareness and Service Quality & Process Excellence for the client's Web platform. Responsibilities Triage & Incident Ownership o Perform rapid intake,\u2026","rel":"","context":"In &quot;React Native Jobs&quot;","block_context":{"text":"React Native Jobs","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-india\/it-jobs\/software-development\/mobile-app-developer\/react-native-jobs\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":131495,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/were-hiring-process-documentation-incident-support-specialist\/","url_meta":{"origin":4848,"position":4},"title":"We\u2019re Hiring process documentation &#038; incident support specialist","author":"Admin","date":"January 19, 2026","format":false,"excerpt":"We are recruiting for an experienced Process Documentation & Incident Support Specialist to join a large, operationally complex organisation on a temporary contract. This role will suit someone who is methodical, pragmatic, and confident stepping into a live environment where they can quickly add value while taking the time to\u2026","rel":"","context":"In &quot;Jobs In NewZealand&quot;","block_context":{"text":"Jobs In NewZealand","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-newzealand\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":7867,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/eps-endpoint-protection\/","url_meta":{"origin":4848,"position":5},"title":"EPS &#8211; Endpoint Protection","author":"Admin","date":"December 4, 2024","format":false,"excerpt":"JD for EPS (Technical Consultant) Activities\/Responsibilities \u00b7 Perform Major daily activities of endpoint security, meeting SLA and KPI Handling critical changes and Severity tickets Coordinating with the Vendors during outbreaks Incident investigation Problem management (Root cause analysis) \u00b7 Troubleshooting and resolution of Security incident Implement the approved change requests Upkeep\u2026","rel":"","context":"In &quot;Jobs In Saudi Arabia&quot;","block_context":{"text":"Jobs In Saudi Arabia","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-gulf-countries\/jobs-in-saudi-arabia\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"jetpack_sharing_enabled":true,"jetpack_likes_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/pg9e9d-1gc","_links":{"self":[{"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/posts\/4848","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/comments?post=4848"}],"version-history":[{"count":0,"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/posts\/4848\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/media?parent=4848"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/categories?post=4848"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/tags?post=4848"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}