{"id":46762,"date":"2025-03-04T11:01:20","date_gmt":"2025-03-04T11:01:20","guid":{"rendered":"https:\/\/www.whitehattoolbox.com\/jobs\/analyst-technical-success-manager\/"},"modified":"2025-03-04T11:01:20","modified_gmt":"2025-03-04T11:01:20","slug":"analyst-technical-success-manager","status":"publish","type":"post","link":"https:\/\/www.whitehattoolbox.com\/jobs\/analyst-technical-success-manager\/","title":{"rendered":"Analyst, Technical Success Manager"},"content":{"rendered":"<p>At Qualtrics, we create software the world\u2019s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform\u2014we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention\u2014but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.<span class=\"br\"><\/span>When you join one of our teams, you\u2019ll be part of a nimble group that\u2019s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won\u2019t have to look to find growth opportunities\u2014ready or not, they\u2019ll find you. From retail to government to healthcare, we\u2019re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that\u2019s work worth doing.<span class=\"br\"><\/span>Analyst, Technical Success Manager<span class=\"br\"><\/span>Why We Have This Role<span class=\"br\"><\/span>The XM Success Team is at the heart of Qualtrics. From the initial onboarding to ongoing adoption, we assist customers throughout their lifecycle, helping them unlock the most value from our products and services. We understand their goals and, as trusted advisors, will help them deliver on their business objectives and recommend solutions to the challenges they face. We are looking for resourceful individuals to join our team who aren\u2019t afraid to dive into the details and understand the tools our customers use, and working with them to realize long term value. We have impressive members on this team, and are always looking for more amazing talent!<span class=\"br\"><\/span>How You\u2019ll Find Success<span class=\"br\"><\/span>Technical Success Managers are Qualtrics experts who work with our clients and customers to realize the potential of the Qualtrics product. In this role, you will work with clients to understand the customers programs and objectives, and leverage your technical expertise to build programs that drive adoption and value for the customer. Technical Success Managers work in a post-sales capacity that directly contributes to the long-term success of our customers\u2019 programs, and deepen relationships with the clients they support. As a Technical Success Manager, you should both be a tech-savvy professional and someone who excels at nurturing relationships to deliver exceptional client service.<span class=\"br\"><\/span>How You\u2019ll Grow <\/p>\n<ul>\n<li>Enhance your software platform knowledge and technical troubleshooting skills<\/li>\n<li>Build your creative problem-solving and critical-thinking skills to deliver actionable, scalable recommendations that improve the end to end customer experience for customers<\/li>\n<li>Develop critical customer relationship and communication skills to develop impactful, trusted relationships<\/li>\n<\/ul>\n<p> Things You\u2019ll Do <\/p>\n<ul>\n<li>Drive Customer Adoption and Optimize Programs<\/li>\n<\/ul>\n<ul>\n<li>Build, configure, and execute services that align to client objectives, strategic goals, maximizing client value<\/li>\n<li>Leverage customer usage data to deliver actionable insights &#038; recommendations<\/li>\n<li>Develop a deep understanding of Qualtrics\u2019 service offerings to meet client needs, guiding them through use cases to drive program maturity.<\/li>\n<li>Establish and maintain multi-level stakeholder relationships to ensure customer health and support.<\/li>\n<li>Serve as a platform expert, advising clients on high-value usage and translating customer goals into tailored recommendations.<\/li>\n<li>Act as a point of escalation for complex issues, championing customer needs internally and mobilizing resources for maximum impact.<\/li>\n<li>Drive adoption of key platform features through demos and proof of concepts, leveraging best practices for implementation.<\/li>\n<\/ul>\n<p> What We\u2019re Looking For On Your CV <\/p>\n<ul>\n<li>Bachelor\u2019s degree from a competitive university is preferred<\/li>\n<li>3+ years experience working in a technical, consulting, or client-facing role<\/li>\n<li>Ability to thrive in a fast paced environment, managing multiple projects simultaneously across various customers<\/li>\n<li>Experience working with customers in all phases of their adoption journey<\/li>\n<li>Hard-working self-starter capable of concurrently running multiple projects in a dynamic environment<\/li>\n<li>Comfort in working both autonomously and collaboratively<\/li>\n<li>Ability to articulate technical concepts to a non-technical audience<\/li>\n<li>Detail-oriented with an ability to prioritize and meet deadlines<\/li>\n<li>Familiarity with software and front-end development<\/li>\n<li>Excellent verbal and written communication skills<\/li>\n<li>Strong problem-solving skills<\/li>\n<\/ul>\n<p> What You Should Know About This Team <\/p>\n<ul>\n<li>Thrive in a team that values both independent work and collaborative projects, fostering a supportive environment for growth.<\/li>\n<li>Join a fun, inviting, and inclusive workplace where diverse perspectives are celebrated and everyone feels welcome.<\/li>\n<li>Work alongside passionate, kind, and intelligent colleagues who are dedicated to teamwork and achieving shared goals.<\/li>\n<li>Be part of a close-knit team that exemplifies what it means to be a team, supporting each other and working together towards success.<\/li>\n<\/ul>\n<p> Our Team\u2019s Favourite Perks and Benefits <\/p>\n<ul>\n<li>On top of our benefits (Healthcare, Pension, Bike to work, Travel tax, Wellness bonus etc.), we are offering an exciting \u2018Experience Bonus\u2019 after a year of service. The purpose is to fund a dream you\u2019ve always dreamt of! it could be from attending a sporting event or concert or visiting somewhere exotic or staying at a 5 star hotel!<\/li>\n<li>A comprehensive package consisting of base, bonus and LTI plan.<\/li>\n<li>Check out more about our benefits<\/li>\n<\/ul>\n<p> The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.<span class=\"br\"><\/span>Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.<span class=\"br\"><\/span>Applicants in the United States of America have rights under Federal Employment Laws , t,<span class=\"br\"><\/span>Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and\/or to receive other benefits and privileges of employment, please let your Qualtrics contact\/recruiter know.<span class=\"br\"><\/span>Not finding a role that\u2019s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics &#8211; upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam &#8211; we promise! You&#8217;ll hear from us two times a month max with fresh, totally tailored info &#8211; so be sure to stay connected as you explore your best role and company fit.<\/p>\n<p><center><b><a rel=\"nofollow noopener\" href=\"https:\/\/www.careerjet.ie\/jobad\/ief54f92c504575814d7d13baa90dc6fb0?affid=0852fd5db5a52cbcd75bf945aa534932\" class=\"button purchase\" target=\"_blank\">Apply Now<\/a> <\/b><\/center><\/p>\n","protected":false},"excerpt":{"rendered":"<p>At Qualtrics, we create software the world\u2019s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform\u2014we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for<\/p>\n","protected":false},"author":1,"featured_media":46763,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[221,16],"tags":[],"class_list":["post-46762","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-jobs-in-dublin","category-jobs-in-usa"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/www.whitehattoolbox.com\/jobs\/wp-content\/uploads\/2025\/03\/46762-analyst-technical-success-manager.png?fit=1306%2C840&ssl=1","jetpack-related-posts":[{"id":116139,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/go-to-market-gtm-lead-geminiapp\/","url_meta":{"origin":46762,"position":0},"title":"Go-to-Market (GTM) Lead, GeminiApp","author":"Admin","date":"September 17, 2025","format":false,"excerpt":"carrier partnership, by coordinating with cross-functional and cross-product area teams. 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