{"id":44335,"date":"2025-02-26T10:59:47","date_gmt":"2025-02-26T10:59:47","guid":{"rendered":"https:\/\/www.whitehattoolbox.com\/jobs\/sps-associate-remote-selling-partner-support-2\/"},"modified":"2025-02-26T10:59:47","modified_gmt":"2025-02-26T10:59:47","slug":"sps-associate-remote-selling-partner-support-2","status":"publish","type":"post","link":"https:\/\/www.whitehattoolbox.com\/jobs\/sps-associate-remote-selling-partner-support-2\/","title":{"rendered":"SPS Associate &#8220;Remote&#8221;, Selling Partner Support"},"content":{"rendered":"<p><b>DESCRIPTION<\/b><span class=\"br\"><\/span>Amazon strives to be Earth&#8217;s most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want &#8211; low prices, vast selection, and convenience &#8211; Amazon continues to grow and evolve as a world-class e-commerce platform.<span class=\"br\"><\/span>To expand the selection of products available to customers Amazon engages with Sellers &#038; Vendors who offer their catalogue of products on Amazons\u2019 global eCommerce platforms. The Selling Partner Support (SPS) team acts as the primary interface between Amazon and its Selling Partners. We obsess over providing world class support, technical assistance and account management services to our global partners. We strive to predict the Vendors &#038; Sellers\u2019 needs, create innovative self-help tools and provide solutions to help our partners better serve their customers and grow their businesses.<span class=\"br\"><\/span>The SPS Associate is an advocate for the perfect Seller interaction. By serving as the first resolution point for Sellers &#038; Vendors diagnosing technical, operational, system and process issues and propose solutions that will remove barriers to enable resolutions for our Selling Partners. As a subject matter expert in several platforms and specialties, SPS Associates will educate Sellers &#038; Vendors on processes, tools, and standards in real-time.<span class=\"br\"><\/span>This role requires the ability to multi-task utilizing a wide variety of software tools to navigate various Selling Partner Accounts, research and review policies and communicate effective solutions. The successful candidate will have a commitment to driving excellence in Associate and Selling Partner experience. A strong record of customer focus and a keen interest in process improvement are key requirements for this role.<span class=\"br\"><\/span><b>Key job responsibilities<\/b><\/p>\n<ul>\n<li>Supporting Amazon\u2019s Selling Partner\u2019s to solve any incoming issues via 3 channels of communication (Phone, Email &#038; Chat)<\/li>\n<\/ul>\n<ul>\n<li>Managing high volumes of inbound and outbound calls, emails and chats in a timely manner<\/li>\n<\/ul>\n<ul>\n<li>Identifying customers\u2019 needs, clarify information, research every issue and providing solutions<\/li>\n<\/ul>\n<ul>\n<li>Exemplifying Amazon\u2019s Leadership Principle for Customer Obsession by consistently displaying a genuine passion for our customers, delivering an exceptional customer care experience with every contact.<\/li>\n<\/ul>\n<ul>\n<li>Building sustainable relationships and engaging customers by going the extra mile<\/li>\n<\/ul>\n<ul>\n<li>Ability to oversee and achieve various KPIs like Quantity &#038; Quality, Resolution Rate, Transfer Rate etc.<\/li>\n<\/ul>\n<ul>\n<li>Open to collaborating with various stakeholders like Resolver Groups, Account Managers etc.<\/li>\n<\/ul>\n<ul>\n<li>Documenting all Selling Partner interactions and information according to standard operating procedures<\/li>\n<\/ul>\n<ul>\n<li>Any other duties and special projects as directed by management in keeping with the employees skills and experience<\/li>\n<\/ul>\n<ul>\n<li>Multilingual support: fluency in Arabic and English communication is essential.<\/li>\n<\/ul>\n<ul>\n<li>Ability to work shifts and open to weekends to accommodate Amazon\u00b4s opening hours, 7 days a week\u201d To note, the shifts cannot be confirmed prior to joining Amazon as they are not determined until after the training period<\/li>\n<\/ul>\n<p><center><b><a rel=\"nofollow noopener\" href=\"https:\/\/www.careerjet.com.eg\/jobad\/eg463e2529c9d2f6bc2fb0c8db1f6af56d?affid=0852fd5db5a52cbcd75bf945aa534932\" class=\"button purchase\" target=\"_blank\">Apply Now<\/a> <\/b><\/center><\/p>\n","protected":false},"excerpt":{"rendered":"<p>DESCRIPTION Amazon strives to be Earth&#8217;s most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want &#8211; low prices, vast selection, and convenience &#8211; Amazon continues to grow and evolve as a world-class e-commerce platform. To expand the selection of products<\/p>\n","protected":false},"author":1,"featured_media":44336,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[37,17],"tags":[],"class_list":["post-44335","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-jobs-in-egypt","category-jobs-in-gulf-countries"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/www.whitehattoolbox.com\/jobs\/wp-content\/uploads\/2025\/02\/44335-sps-associate-remote-selling-partner-support.png?fit=1306%2C840&ssl=1","jetpack-related-posts":[{"id":6208,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/vendor-sp-support-vendor-sp-support\/","url_meta":{"origin":44335,"position":0},"title":"Vendor SP- Support, Vendor SP- Support","author":"Admin","date":"November 27, 2024","format":false,"excerpt":"DESCRIPTION Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. 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By giving customers more of what they want - low prices, vast selection, and convenience - Amazon cont...","rel":"","context":"In &quot;Jobs In Egypt&quot;","block_context":{"text":"Jobs In Egypt","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-gulf-countries\/jobs-in-egypt\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":66447,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/software-development-manager-selling-partner-growth\/","url_meta":{"origin":44335,"position":2},"title":"Software Development Manager, Selling Partner Growth","author":"Admin","date":"April 25, 2025","format":false,"excerpt":"DESCRIPTION The Selling Partner Growth organization is a growing business-tech team, focused on accelerating the growth of Selling Partners (Vendors and Sellers) by providing analytics tools, actionable insights and recommendations that enable them to make better and faster decisions at each step of their business journey. Our Selling Partners (SPs)\u2026","rel":"","context":"In &quot;IT Jobs&quot;","block_context":{"text":"IT Jobs","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-india\/it-jobs\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":100120,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/software-development-engineer-ii-amazon-9\/","url_meta":{"origin":44335,"position":3},"title":"Software Development Engineer II , Amazon","author":"Admin","date":"July 31, 2025","format":false,"excerpt":"DESCRIPTION India and Emerging Market Selling Partner Engagement team, located in Bangalore is looking for a SDE2 to deliver strategic goals for Amazon ecommerce systems. This is an opportunity to join our mission to build tech solutions that empower sellers to delight the next billion customers. You will be responsible\u2026","rel":"","context":"In &quot;Internships&quot;","block_context":{"text":"Internships","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/internships\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":126543,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/were-hiring-account-manager-associate-mena-marketplace\/","url_meta":{"origin":44335,"position":4},"title":"We\u2019re Hiring Account Manager Associate, MENA Marketplace","author":"Admin","date":"December 11, 2025","format":false,"excerpt":"Description We are looking for a talented leader to improve selection for the Marketplace business . He or she will also contribute to set the strategic vision for additional opportunities for Amazon's Marketplace. The Amazon Marketplace organization drives the Selling on Amazon business and develops solutions that enable millions of\u2026","rel":"","context":"In &quot;Jobs In Gulf Countries&quot;","block_context":{"text":"Jobs In Gulf Countries","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-gulf-countries\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":59596,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/vendor-specialist-paid-selling-partner-services\/","url_meta":{"origin":44335,"position":5},"title":"Vendor Specialist, Paid Selling Partner Services","author":"Admin","date":"April 6, 2025","format":false,"excerpt":"DESCRIPTION About Amazon.com Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce\u2026","rel":"","context":"In &quot;Jobs in India&quot;","block_context":{"text":"Jobs in India","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-india\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"jetpack_sharing_enabled":true,"jetpack_likes_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/pg9e9d-bx5","_links":{"self":[{"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/posts\/44335","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/comments?post=44335"}],"version-history":[{"count":0,"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/posts\/44335\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/media\/44336"}],"wp:attachment":[{"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/media?parent=44335"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/categories?post=44335"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/tags?post=44335"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}