{"id":43778,"date":"2025-02-24T23:59:51","date_gmt":"2025-02-24T23:59:51","guid":{"rendered":"https:\/\/www.whitehattoolbox.com\/jobs\/gn-song-service-sprinklr-manager\/"},"modified":"2025-02-24T23:59:51","modified_gmt":"2025-02-24T23:59:51","slug":"gn-song-service-sprinklr-manager","status":"publish","type":"post","link":"https:\/\/www.whitehattoolbox.com\/jobs\/gn-song-service-sprinklr-manager\/","title":{"rendered":"GN &#8211; SONG &#8211; Service &#8211; Sprinklr \u2013 Manager"},"content":{"rendered":"<p>+The Strategy &#038; Consulting Global Network SONG Practice | Sprinklr<span class=\"br\"><\/span>Join our team of SONG consultants who solve customer-facing challenges at clients spanning sales, service, and marketing to accelerate business change.<span class=\"br\"><\/span>Practice: SONG I Areas of Work: Sprinklr- Product Solution Consulting, Pre-Sales &#038; Implementation | Level: Manager | Location: Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad, Kolkatta | Years of Exp: 8 &#8211; 12 years<span class=\"br\"><\/span>Explore an Exciting Career at Accenture<span class=\"br\"><\/span>Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer-facing challenges? Do you want to design, build, and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest?<span class=\"br\"><\/span>Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy &#038; Consulting \u2013 Global Network\u2019s SONG practice.<span class=\"br\"><\/span>The practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Marketing Transformation, Connected Commerce and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner.<span class=\"br\"><\/span>You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will<\/p>\n<ul>\n<li>Understand market and customer challenges: Create business case and strategic transformation roadmap based on market trends.<\/li>\n<li>Help in promoting and providing Sprinklr Unified CXM solutions to customers: Collaborate with the Sprinklr Ecosystem including product demonstrations, partner training assistance, pricing strategies, documentation, and client engagement.<\/li>\n<li>Drive Partner support activities: A strong focus on nurturing deeper, more strategic relationships with key parties.<\/li>\n<li>Develop requirements based on leadership input: Performance\/Status reporting, Problem Solving and Conflict Management<\/li>\n<li>Act as a subject matter expert on Sprinklr Unified CXM: providing expertise on CCaaS transformation client projects across the entire delivery lifecycle.<\/li>\n<\/ul>\n<p> Bring your best skills forward to excel at the role: <\/p>\n<ul>\n<li>Experience working with Customer Service Operations: Experience in Contact Center channels, leading Customer Service operations assessment\/benchmarking, identifying gaps and deriving business case for driving improvements.<\/li>\n<li>Experience implementing Omnichannel self-service\/IVR and Omni-Channel Orchestration Routing: Experience with Sprinklr Unified CXM.<\/li>\n<li>In-depth knowledge and know-how of Customer Service Operations: Cross-industry experience, functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.)<\/li>\n<li>Contribute to client RFP by crafting and delivering engaging presentations, facilitating detailed technical workshops, assisting in RFPs, and executing Proofs of Concept (POC) to showcase Sprinklr solutions and their alignment with customer needs.<\/li>\n<li>Proactively identifying customer needs through a technical benefits assessment: Carefully building the business value of the solution, to assist with overcoming potential objections to proposed technical solutions.<\/li>\n<li>Knowledge of solution designs that include integrations between Sprinklr and 3rd party solutions for CRM, such as Salesforce and Adobe<\/li>\n<li>Experience with Cloud contact center technologies ranging from IP Telephony, Intelligent Routing, Workflow Automation, Self Service, Workforce Optimization, Outbound Engagement, Social Media Engagement, Digital (DX), Unified communications (UC) and Analytics.<\/li>\n<\/ul>\n<p> Read about us.<span class=\"br\"><\/span>Your experience counts! <\/p>\n<ul>\n<li>MBA from a tier 1 institute<\/li>\n<li>A minimum of 8 years of experience working with Customer Service operations and Contact Center channels, leading Customer Service operations assessment\/benchmarking, and in-depth understanding and know-how of Customer Service Operations, Cross-industry experience is preferred.<\/li>\n<li>Functional and hands-on experience in Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using Sprinklr Service solutions.<\/li>\n<li>Experience in leveraging Sprinklr product solution to automate customer service processes like Interaction Service enhancement, Agent experience. Reporting etc.<\/li>\n<\/ul>\n<p><b>What is in it for you?<\/b><\/p>\n<ul>\n<li>An opportunity to work on<\/li>\n<\/ul>\n<p> with Key clients * Potential to<br \/>\n       with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. * Ability to embed<br \/>\n       into everything\u2014from how you service your clients to how you operate as a responsible professional. * Personalized training modules to develop your<br \/>\n       to grow your skills, industry knowledge and capabilities * Opportunity to thrive in a<br \/>\n       that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization.<span class=\"br\"><\/span>About Accenture:<span class=\"br\"><\/span>Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions \u2014 underpinned by the world\u2019s largest delivery network \u2014 Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at<span class=\"br\"><\/span>About Accenture Strategy &#038; Consulting Global Network:<span class=\"br\"><\/span>Accenture Strategy shapes our clients\u2019 future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategy&#8217;s services include those provided by our Capability Network \u2013 a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Capability Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world. For more information visit<span class=\"br\"><\/span>Song |<span class=\"br\"><\/span>At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, .<span class=\"br\"><\/span>About Accenture Accenture is a leading global professional services company that helps the world\u2019s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services\u2014creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world\u2019s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy &#038; Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360\u00b0 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360\u00b0 value we create for our clients, each other, our shareholders, partners and communities.<span class=\"br\"><\/span>Visit us at<span class=\"br\"><\/span><b>Equal Employment Opportunity Statement<\/b><span class=\"br\"><\/span>All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.<span class=\"br\"><\/span>Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.<span class=\"br\"><\/span>Accenture is committed to providing veteran employment opportunities to our service men and women.<\/p>\n<p><center><b><a rel=\"nofollow noopener\" href=\"https:\/\/www.careerjet.co.in\/jobad\/in63e53b0b9ff3843e20cbcd14cd6b8c0d?affid=0852fd5db5a52cbcd75bf945aa534932\" class=\"button purchase\" target=\"_blank\">Apply Now<\/a> <\/b><\/center><\/p>\n","protected":false},"excerpt":{"rendered":"<p>+The Strategy &amp; Consulting Global Network SONG Practice | Sprinklr Join our team of SONG consultants who solve customer-facing challenges at clients spanning sales, service, and marketing to accelerate business change. Practice: SONG I Areas of Work: Sprinklr- Product Solution Consulting, Pre-Sales &amp; Implementation | Level: Manager | Location: Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad<\/p>\n","protected":false},"author":1,"featured_media":43779,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_hide_featured_image":false,"_jetpack_featured_image_duplicate_dismissed":0,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[15,24],"tags":[],"class_list":["post-43778","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-jobs-in-india","category-mba-jobs"],"jetpack_publicize_connections":[],"jetpack-related-posts":[{"id":99864,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/hr-intern-4\/","url_meta":{"origin":43778,"position":0},"title":"HR Intern","author":"Admin","date":"July 30, 2025","format":false,"excerpt":"Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than\u2026","rel":"","context":"In &quot;Fresher Jobs&quot;","block_context":{"text":"Fresher Jobs","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/fresherjobs\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":62711,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/senior-sales-development-rep-large-enterprise\/","url_meta":{"origin":43778,"position":1},"title":"Senior Sales development rep &#8211; Large Enterprise","author":"Admin","date":"April 15, 2025","format":false,"excerpt":"Sprinklr is a leading enterprise software company for all customer-facing functions. 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With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than\u2026","rel":"","context":"In &quot;Android Developer Jobs&quot;","block_context":{"text":"Android Developer Jobs","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-india\/it-jobs\/software-development\/mobile-app-developer\/android-developer-jobs\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":60556,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/recruiter-technology-contractor-duration-6-months\/","url_meta":{"origin":43778,"position":3},"title":"Recruiter &#8211; Technology (Contractor | Duration: 6 months)","author":"Admin","date":"April 9, 2025","format":false,"excerpt":"Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than\u2026","rel":"","context":"In &quot;Jobs in India&quot;","block_context":{"text":"Jobs in India","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-india\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":18200,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/aws-connect-consultant-sc-gn-song-service\/","url_meta":{"origin":43778,"position":4},"title":"AWS Connect Consultant (S&#038;C GN Song Service)","author":"Admin","date":"January 8, 2025","format":false,"excerpt":"The Strategy & Consulting Global Network Song Practice | AWS Cloud Consultant Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change. Practice: Global Network Song Practice I Areas of Work: Cloud \u2013 Contact Center Transformation, End to\u2026","rel":"","context":"In &quot;Jobs In Malaysia&quot;","block_context":{"text":"Jobs In Malaysia","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-malaysia\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":125122,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/were-hiring-accenture-song-digital-business-analyst\/","url_meta":{"origin":43778,"position":5},"title":"We\u2019re Hiring Accenture Song &#8211; Digital Business Analyst","author":"Admin","date":"December 9, 2025","format":false,"excerpt":"About Accenture\uff1a Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations\u2026","rel":"","context":"In &quot;Jobs in Hong Kong&quot;","block_context":{"text":"Jobs in Hong Kong","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-hong-kong\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"jetpack_sharing_enabled":true,"jetpack_likes_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/pg9e9d-bo6","jetpack_featured_media_url":"https:\/\/i0.wp.com\/www.whitehattoolbox.com\/jobs\/wp-content\/uploads\/2025\/02\/43778-gn-song-service-sprinklr-manager.png?fit=1306%2C840&ssl=1","_links":{"self":[{"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/posts\/43778","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/comments?post=43778"}],"version-history":[{"count":0,"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/posts\/43778\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/media\/43779"}],"wp:attachment":[{"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/media?parent=43778"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/categories?post=43778"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/tags?post=43778"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}