{"id":4232,"date":"2024-11-18T15:58:58","date_gmt":"2024-11-18T15:58:58","guid":{"rendered":"https:\/\/www.whitehattoolbox.com\/jobs\/remote-technical-support-engineer-storage-hardware-2\/"},"modified":"2024-11-18T15:58:58","modified_gmt":"2024-11-18T15:58:58","slug":"remote-technical-support-engineer-storage-hardware-2","status":"publish","type":"post","link":"https:\/\/www.whitehattoolbox.com\/jobs\/remote-technical-support-engineer-storage-hardware-2\/","title":{"rendered":"Remote Technical Support Engineer &#8211; Storage Hardware"},"content":{"rendered":"<p><b>Introduction<\/b><br \/>\n       At IBM, work is more than a job &#8211; it&#8217;s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you&#8217;ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world&#8217;s most challenging problems? If so let&#8217;s talk.<span class=\"br\"><\/span><b>Your Role and Responsibilities<\/b><br \/><b>The Role:<\/b><span class=\"br\"><\/span>This role specializes in performing and enabling remote technical support of IBM software, hardware and solutions. We are looking to hire Remote Technical Support Engineers for our Storage Hardware, Software Support team.<span class=\"br\"><\/span>This job requires excellent technical skills, an eagerness to constantly learn and evolve and a natural curiosity as well as outstanding customer communications skill.<br \/>\n       In this challenging role, you\u2019ll be responsible for handling customer cases in an effective and accurate manner using multiple debug and analysis tools, techniques and procedures while documenting case details and action plans and maintaining communications with our customers and our field team.<span class=\"br\"><\/span><b>Responsibilities:<\/b><\/p>\n<ul>\n<li>Engage on cases effectively in a timely manner working as part of a Global 24X7 team<\/li>\n<li>Provide remote troubleshooting and analysis assistance for hardware\/software failures, installation, usage and configuration questions via multiple pathways including Live Chat, Call back and Call Home models<\/li>\n<li>Utilize strong problem determination skills to diagnose issues, identify resolution and communicate action plans<\/li>\n<li>Respond to escalated customer calls, complaints, questions and queries<\/li>\n<li>Responsible to interpret error logs, dump files, system traces, and identify failing components<\/li>\n<li>Recommend and implement new technology or improvements to existing technical support tools, procedures and processes<\/li>\n<li>Collaborate with development support, other technical support team and business units to provide seamless problem resolution<\/li>\n<li>Create new knowledge content in response to new problem discovery<\/li>\n<li>The job might require flexible schedule to ensure 24&#215;7 support operations or on-call coverage (as applicable)<\/li>\n<\/ul>\n<p><b>Required Technical and Professional Expertise<\/b><\/p>\n<ul>\n<li>Engineering Graduate, ideally in Information Technology or Computer Science<\/li>\n<li>At least 2 years experience working in the area of customer support<\/li>\n<li>Experience on installation, logical configuration and troubleshooting of IBM \/EMC\/Hitachi\/NetApp Storage products<\/li>\n<li>Skills on Brocade \/ Cisco SAN switches<\/li>\n<li>Skills on IBM\/Quantum\/HP\/Dell Tape libraries<\/li>\n<li>Experience on connecting\/configuring AIX\/Solaris\/Linux\/Windows hosts to various storage products<\/li>\n<li>Log collection and analysis on storage products<\/li>\n<li>Performance analysis and addressing performance issues<\/li>\n<li>Excellent customer facing and communication skills<\/li>\n<li>Fluency in English &#8211; both verbal and written<\/li>\n<li>Willingness to work during alternative time zone shift.<\/li>\n<\/ul>\n<p> Preferred Personal skills: <\/p>\n<ul>\n<li>Excellent communication skills (both verbal and written)<\/li>\n<li>Excellent organizational skills<\/li>\n<li>Good analytical and problem solving skills<\/li>\n<li>Ability to work within a team<\/li>\n<li>Strong customer driven focus<\/li>\n<li>Good presentation skills<\/li>\n<li>Ability to listen to clients and understand both situational and technical issues<\/li>\n<li>Focused &#038; Results orientated<\/li>\n<li>Accuracy and attention to details<\/li>\n<\/ul>\n<p><b>Preferred Technical and Professional Expertise<\/b><\/p>\n<ul>\n<li>At least 1-year experience working as a technical support engineer<\/li>\n<li>Advanced knowledge, experience and\/or certified with IBM Hardware and Software products<\/li>\n<li>Advanced knowledge, experience and\/or certified with Servers, VMware, Citrix or Cisco enterprise products<\/li>\n<li>Advanced knowledge, experience in OS (Windows, Linux, AIX), SAN and Network<\/li>\n<\/ul>\n<p><center><b><a rel=\"nofollow noopener\" href=\"https:\/\/www.careerjet.co.in\/jobad\/in049c5b747bbcbd4b73967ff0414248b5?affid=0852fd5db5a52cbcd75bf945aa534932\" class=\"button purchase\" target=\"_blank\">Apply Now<\/a> <\/b><\/center><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Introduction At IBM, work is more than a job &#8211; it&#8217;s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you&#8217;ve never thought possible. Are you ready to lead in<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[21],"tags":[],"class_list":["post-4232","post","type-post","status-publish","format-standard","hentry","category-hardware-jobs"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack-related-posts":[{"id":169290,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/were-hiring-os-virtualization-and-hardware-operations-support-unix-hp-ux-ibm-aix-solaris-2\/","url_meta":{"origin":4232,"position":0},"title":"We\u2019re Hiring OS, Virtualization and Hardware-Operations Support &#8211; UNIX (HP-UX, IBM-AIX, Solaris)","author":"Admin","date":"March 30, 2026","format":false,"excerpt":"Job Description: Key Responsibilities: System Administration: Install, configure, and maintain Solaris 10\/11 operating systems, including kernel tuning and system upgrades. Virtualization & Storage: Administer Solaris Zones, LDOMs (Logical Domains), and manage storage using ZFS, SVM, or VxVM. Maintenance & Patching: Perform proactive monitoring, firmware upgrades, and patch management using pkg\u2026","rel":"","context":"In &quot;Hardware Jobs&quot;","block_context":{"text":"Hardware Jobs","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-india\/it-jobs\/hardware-jobs\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":115372,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/infra-tech-support-practitioner-42\/","url_meta":{"origin":4232,"position":1},"title":"Infra Tech Support Practitioner","author":"Admin","date":"September 15, 2025","format":false,"excerpt":"Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware\/software support and implement\u2026","rel":"","context":"In &quot;Hardware Jobs&quot;","block_context":{"text":"Hardware Jobs","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-india\/it-jobs\/hardware-jobs\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":118642,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/were-hiring-associate-principal-hardware-engineer\/","url_meta":{"origin":4232,"position":2},"title":"We\u2019re Hiring Associate Principal Hardware Engineer","author":"Admin","date":"November 28, 2025","format":false,"excerpt":"Job Category: Hardware Engineering Job Description: \ufeff Why Us? Lucy Electric is a leader in secondary power distribution solutions with over 100 years' industry experience. Specializing in high-performance medium voltage switchgear for utility, industrial and commercial applications, we enable the safe and reliable distribution of energy to homes and businesses\u2026","rel":"","context":"In &quot;Hardware Jobs&quot;","block_context":{"text":"Hardware Jobs","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-india\/it-jobs\/hardware-jobs\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":166104,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/were-hiring-it-support-officer\/","url_meta":{"origin":4232,"position":3},"title":"We\u2019re Hiring IT SUPPORT OFFICER","author":"Admin","date":"March 26, 2026","format":false,"excerpt":"The IT Support Officer will be responsible for providing first-line and second-line technical support to users, ensuring the smooth operation of IT systems, hardware, software, and network infrastructure. The role supports day-to-day business operations by promptly resolving IT issues and maintaining system reliability and security. Tasks Provide technical support to\u2026","rel":"","context":"In &quot;Jobs In Gulf Countries&quot;","block_context":{"text":"Jobs In Gulf Countries","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-gulf-countries\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":102677,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/it-helpdesk\/","url_meta":{"origin":4232,"position":4},"title":"IT Helpdesk","author":"Admin","date":"August 8, 2025","format":false,"excerpt":"Serve as the first point of contact for end-users seeking technical assistance via phone, email, or chat, ensuring timely and effective support. Diagnose and resolve hardware and software issues, utilizing remote support tools to provide solutions in real-time. Maintain detailed documentation of support requests and resolutions in the ticketing system\u2026","rel":"","context":"In &quot;Jobs In Gulf Countries&quot;","block_context":{"text":"Jobs In Gulf Countries","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-gulf-countries\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":111832,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/infra-tech-support-practitioner-40\/","url_meta":{"origin":4232,"position":5},"title":"Infra Tech Support Practitioner","author":"Admin","date":"September 5, 2025","format":false,"excerpt":"Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware\/software support and implement\u2026","rel":"","context":"In &quot;Hardware Jobs&quot;","block_context":{"text":"Hardware Jobs","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-india\/it-jobs\/hardware-jobs\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"jetpack_sharing_enabled":true,"jetpack_likes_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/pg9e9d-16g","_links":{"self":[{"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/posts\/4232","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/comments?post=4232"}],"version-history":[{"count":0,"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/posts\/4232\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/media?parent=4232"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/categories?post=4232"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/tags?post=4232"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}