{"id":4198,"date":"2024-11-18T14:59:11","date_gmt":"2024-11-18T14:59:11","guid":{"rendered":"https:\/\/www.whitehattoolbox.com\/jobs\/ring-software-support-engineer-ring\/"},"modified":"2024-11-18T14:59:11","modified_gmt":"2024-11-18T14:59:11","slug":"ring-software-support-engineer-ring","status":"publish","type":"post","link":"https:\/\/www.whitehattoolbox.com\/jobs\/ring-software-support-engineer-ring\/","title":{"rendered":"Ring Software Support Engineer, Ring"},"content":{"rendered":"<p><b>DESCRIPTION<\/b><span class=\"br\"><\/span>RING, part of Amazon, focuses on smart home security products, primarily known for its video doorbells and security cameras. The RING system allows users to monitor their homes in real-time through video feeds, receive motion alerts, and communicate with visitors via two-way audio. RING&#8217;s ecosystem integrates with various smart home devices, enhancing overall security and convenience. It also includes a community aspect, where users can share and access local security information through the Neighbors app.<span class=\"br\"><\/span>The Ring Data Science and Engineering team owns products and services for Ring&#8217;s growing analytics and operational needs. The portfolio of services managed by the team allow centralized data collection, aggregation and the building of standardized data models for analytics use cases.<span class=\"br\"><\/span>Our mission is to accelerate innovation and promote data driven decision making across every aspect of Ring&#8217;s business. To accomplish this mission we build products and services that streamline data collection, deliver a set of standard, unambiguous metrics and analytics tools, identify opportunities to deploy machine learning and deliver actionable insights and provide tools that enable privacy by design for all of Ring&#8217;s products and services.<span class=\"br\"><\/span><b>Key job responsibilities<\/b><\/p>\n<ul>\n<li>Play a lead role in onboarding the technical and operational tasks from Engineering team to Support team.<\/li>\n<li>Provide Infrastructure support of incoming system issues, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services<\/li>\n<li>Work on operations and maintenance driven coding projects, primarily in Java, Perl, or shell scripts, and AWS technologies<\/li>\n<li>Software deployment support in staging and production environments<\/li>\n<li>Develop tools to aid operations and maintenance<\/li>\n<li>System and Support status reporting<\/li>\n<li>Ownership of two or more Digital products or components<\/li>\n<li>Customer notification and workflow coordination and follow-up to maintain service level agreements<\/li>\n<\/ul>\n<p><b>About the team<\/b><br \/>\n       Ring Data Science and Engineering is organized into three sub-organizations: 1) Data Operations, 2) Data Warehouse, and 3) Data Science and Analytics. Originally established to drive Ring&#8217;s data strategy, governance, architecture, analytics platforms, and business insights, we are now expanding our focus to support Blink, Key, and Sidewalk.<br \/>\n       Data Operations is responsible for large-scale data collection services (e.g., API services), near-real-time telemetry streaming (e.g., Kinesis\/Kafka), and operational analytics platforms (e.g., Splunk). This organization is divided into four teams: EventStream, LogStream, Quick Action Service (QAS), and Database Engineering.<br \/>\n       Data Warehouse handles foundational data engineering pipelines (e.g., Airflow jobs using EMR), analytics platforms (e.g., Athena, Redshift, Tableau), and privacy compliance automation services (e.g., API services). This org is also divided into four teams: Platforms, Business Vertical Data Pipelines, Data Quality, and Data Privacy. These two-pizza teams primarily consist of Data Engineers, Software Development Engineers, and System Development Engineers.<br \/>\n       Data Science and Analytics is responsible for Ring&#8217;s foundational AI\/ML models, core business metrics, shared data models, product analytics dashboards, and analyst\/scientist support. This organization is split into two teams: Business Intelligence and Data Science, with team members primarily comprising Business Intelligence Engineers and Data Scientists.<span class=\"br\"><\/span><b>BASIC QUALIFICATIONS<\/b><span class=\"br\"><\/span>&#8211; 2+ years of software development, or 2+ years of technical support experience<br \/>\n       &#8211; Experience scripting in modern program languages<br \/>\n       &#8211; Experience troubleshooting and debugging technical systems<br \/>\n       &#8211; B.E. or B.S in Computer Science or a related field.<br \/>\n       &#8211; Experience in Unix<br \/>\n       &#8211; Sound Knowledge in Java programming<br \/>\n       &#8211; Sound Knowledge in Database systems like SQL<span class=\"br\"><\/span><b>PREFERRED QUALIFICATIONS<\/b><span class=\"br\"><\/span>&#8211; Knowledge of web services, distributed systems, and web application development<br \/>\n       &#8211; Experience troubleshooting &#038; maintaining hardware &#038; software RAID<br \/>\n       &#8211; Experience with REST web services, XML, JSON<\/p>\n<p><center><b><a rel=\"nofollow noopener\" href=\"https:\/\/www.careerjet.co.in\/jobad\/in0364c8ba6c853b498a9844a3be345de4?affid=0852fd5db5a52cbcd75bf945aa534932\" class=\"button purchase\" target=\"_blank\">Apply Now<\/a> <\/b><\/center><\/p>\n","protected":false},"excerpt":{"rendered":"<p>DESCRIPTION RING, part of Amazon, focuses on smart home security products, primarily known for its video doorbells and security cameras. The RING system allows users to monitor their homes in real-time through video feeds, receive motion alerts, and communicate with visitors via two-way audio. RING&#8217;s ecosystem integrates with various smart home devices, enhancing overall security<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[4],"tags":[],"class_list":["post-4198","post","type-post","status-publish","format-standard","hentry","category-software-development"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack-related-posts":[{"id":4200,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/ring-software-support-engineer-ring-2\/","url_meta":{"origin":4198,"position":0},"title":"Ring Software Support Engineer, Ring","author":"Admin","date":"November 18, 2024","format":false,"excerpt":"DESCRIPTION RING, part of Amazon, focuses on smart home security products, primarily known for its video doorbells and security cameras. The RING system allows users to monitor their homes in real-time through video feeds, receive motion alerts, and communicate with visitors via two-way audio. RING's ecosystem integrates with various smart\u2026","rel":"","context":"In &quot;Software Development&quot;","block_context":{"text":"Software Development","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-india\/it-jobs\/software-development\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":4204,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/rdse-software-support-engineer-ring\/","url_meta":{"origin":4198,"position":1},"title":"RDSE Software Support Engineer, Ring","author":"Admin","date":"November 18, 2024","format":false,"excerpt":"DESCRIPTION RING, part of Amazon, focuses on smart home security products, primarily known for its video doorbells and security cameras. 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You will be responsible for developing mobile application that interacts seamlessly with our devices and delight our customers. Our goal is to provide the best possible experience to\u2026","rel":"","context":"In &quot;iOS Jobs&quot;","block_context":{"text":"iOS Jobs","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-india\/it-jobs\/software-development\/mobile-app-developer\/ios-jobs\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":138782,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/were-hiring-product-manager-business-experimentation-optimization\/","url_meta":{"origin":4198,"position":3},"title":"We\u2019re Hiring Product Manager &#8211; Business Experimentation &#038; Optimization","author":"Admin","date":"February 13, 2026","format":false,"excerpt":"Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we\u2019re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and\u2026","rel":"","context":"In &quot;Jobs in Dublin&quot;","block_context":{"text":"Jobs in Dublin","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-usa\/jobs-in-dublin\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":115007,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/information-security-engineer-3\/","url_meta":{"origin":4198,"position":4},"title":"Information Security Engineer","author":"Admin","date":"September 14, 2025","format":false,"excerpt":"Job Description: About the Role As a Security Engineer, you will design, build, deploy, and support large, best in class enterprise level information security solutions. You're excited about this opportunity because you will... \u00b7 Protect the confidentiality, integrity and availability of all Williams-Sonoma information assets \u00b7 Design, deploy, manage and\u2026","rel":"","context":"In &quot;PHP Jobs&quot;","block_context":{"text":"PHP Jobs","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-india\/it-jobs\/software-development\/php-jobs\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":138840,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/were-hiring-senior-it-technician-2\/","url_meta":{"origin":4198,"position":5},"title":"We\u2019re Hiring Senior IT Technician","author":"Admin","date":"February 13, 2026","format":false,"excerpt":"Ring-A-Nerd Great Brak River, Western Cape R15,000-20,000 per month Permanent Full-time Ring-A-Nerd (Pty) Ltd \u2013 ICASA Licensed ISP & ICT Solutions Provider Ring-A-Nerd, a proudly ICASA-licensed Internet Service Provider (ISP) and Information & Communication Technology (ICT) solutions company, is seeking a highly skilled and motivated Senior IT Technician to join\u2026","rel":"","context":"In &quot;Jobs In South Africa&quot;","block_context":{"text":"Jobs In South Africa","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-south-africa\/"},"img":{"alt_text":"Ring-A-Nerd","src":"https:\/\/i0.wp.com\/logoimg.careerjet.net\/58f3565d632246ce6fe2178f4d0fe900_mobile.png?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]}],"jetpack_sharing_enabled":true,"jetpack_likes_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/pg9e9d-15I","_links":{"self":[{"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/posts\/4198","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/comments?post=4198"}],"version-history":[{"count":0,"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/posts\/4198\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/media?parent=4198"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/categories?post=4198"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/tags?post=4198"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}