{"id":38201,"date":"2025-02-11T13:00:57","date_gmt":"2025-02-11T13:00:57","guid":{"rendered":"https:\/\/www.whitehattoolbox.com\/jobs\/customer-success-leader-freight-dammam\/"},"modified":"2025-02-11T13:00:57","modified_gmt":"2025-02-11T13:00:57","slug":"customer-success-leader-freight-dammam","status":"publish","type":"post","link":"https:\/\/www.whitehattoolbox.com\/jobs\/customer-success-leader-freight-dammam\/","title":{"rendered":"Customer Success Leader (Freight) &#8211; Dammam"},"content":{"rendered":"<p><b>Job purpose<\/b><\/p>\n<ul>\n<li>To build and maintain relationship with global clients to drive excellence in operations and efficiencies in projects delivery.<\/li>\n<li>Customer Success Leader needs to have a proven track records in well freight operations management and customer relationship building.<\/li>\n<\/ul>\n<p><b>Purpose of the Job:<\/b><span class=\"br\"><\/span>Overall, the purpose of the Customer Success Leader role is to champion the success of customers, drive revenue growth, mitigate risks, and foster a customer-centric culture within the organization. By focusing on these key purposes, the Customer Success Leader plays a critical role in driving customer satisfaction, retention, advocacy, ultimately contributing to the long-term success and growth of the company.<span class=\"br\"><\/span><b>Job Responsibilities:<\/b><\/p>\n<ul>\n<li>Lead, mentor, and inspire a team of Customer Success Managers and specialists to deliver exceptional service and support to our customers.<\/li>\n<li>Develop and implement strategies to proactively engage with customers, understand their needs, and anticipate challenges to ensure their success.<\/li>\n<li>Build strong, trusted relationships with key customers, serving as their primary point of contact and advocate within the organization.<\/li>\n<li>Drive efforts to increase customer retention and renewal rates by identifying opportunities for upselling, cross-selling, and delivering ongoing value.<\/li>\n<li>Oversee customer onboarding processes to ensure smooth and successful implementation of our products or services, driving high adoption rates and satisfaction.<\/li>\n<li>Gather and analyze customer feedback to identify trends, insights, and areas for improvement, and advocate for customer needs within the organization.<\/li>\n<li>Define and track key performance metrics and goals for the Customer Success team, regularly reporting on progress and outcomes to senior management.<\/li>\n<li>Collaborate with product development and marketing teams to incorporate customer feedback into product roadmap planning and enhance service offerings.<\/li>\n<li>Identify and mitigate risks to customer satisfaction and retention, addressing issues and escalations promptly and effectively.<\/li>\n<li>Work closely with sales, marketing, and support teams to align efforts and deliver a seamless customer experience across all touchpoints.<\/li>\n<\/ul>\n<p> Job Requirements (Experience and education): <\/p>\n<ul>\n<li>Bachelor&#8217;s degree in business, marketing, or a related field; MBA or equivalent experience preferred.<\/li>\n<li>Years of experience in a customer-facing role, with 3-5 years in a leadership or management capacity.<\/li>\n<li>Proven track record of driving customer success, retention, and growth in a B2B or B2C environment.<\/li>\n<li>Strong leadership and team-building skills, with the ability to motivate and inspire a diverse team of professionals.<\/li>\n<\/ul>\n<p><b>Additional Requirements:<\/b><\/p>\n<ul>\n<li>Excellent communication, presentation, and relationship-building skills, with the ability to interact effectively with customers and internal stakeholders at all levels.<\/li>\n<li>Strategic mindset with the ability to develop and execute customer success strategies aligned with business objectives.<\/li>\n<li>Analytical mindset with the ability to gather and interpret data to drive insights and decision-making.<\/li>\n<\/ul>\n<p><b>Skills:<\/b><\/p>\n<ul>\n<li>Problem Solving<\/li>\n<li>Product Knowledge<\/li>\n<li>Cross-Functional Collaboration<\/li>\n<li>Flexibility and adaptability<\/li>\n<li>Time Management<\/li>\n<li>Analytical Skills<\/li>\n<li>Excellent communication<\/li>\n<li>Customer Relationship Management<\/li>\n<li>Strong negotiation and influencing skills<\/li>\n<li>Leadership Skills<\/li>\n<\/ul>\n<p><b>Key Requirements<\/b><\/p>\n<ul>\n<li>6 years&#8217; experience in Freight Forwarding &#8211; mandatory experience<\/li>\n<li>4 years&#8217; experience of Customer Service preferably handling key business clients<\/li>\n<li>Excellent product knowledge (ocean and air freight)<\/li>\n<li>Working knowledge of transportation management systems (TMS)<\/li>\n<li>Commercial acumen to drive sales<\/li>\n<li>Ability to handle challenging situation in a composed manner<\/li>\n<li>High self-motivation and ability to work independently and in a structured way<\/li>\n<li>International exposure and cultural sensitivity<\/li>\n<li>Excellent English Verbal &#038; Written skills<\/li>\n<li>PMP or any related certification in supply chain is plus<\/li>\n<\/ul>\n<p><center><b><a rel=\"nofollow noopener\" href=\"https:\/\/www.careerjet.com.sa\/jobad\/sa12c2089f0beab04892c40e63357ea2ba?affid=0852fd5db5a52cbcd75bf945aa534932\" class=\"button purchase\" target=\"_blank\">Apply Now<\/a> <\/b><\/center><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Job purpose To build and maintain relationship with global clients to drive excellence in operations and efficiencies in projects delivery. Customer Success Leader needs to have a proven track records in well freight operations management and customer relationship building. Purpose of the Job: Overall, the purpose of the Customer Success Leader role is to champion<\/p>\n","protected":false},"author":1,"featured_media":38202,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[17,32],"tags":[],"class_list":["post-38201","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-jobs-in-gulf-countries","category-jobs-in-saudi-arabia"],"jetpack_publicize_connections":[],"jetpack-related-posts":[{"id":163014,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/were-hiring-network-engineer-wan-optimisation-ccna-9k\/","url_meta":{"origin":38201,"position":0},"title":"We\u2019re Hiring network engineer &#8211; wan optimisation &#8211; ccna &#8211; 9k","author":"Admin","date":"March 22, 2026","format":false,"excerpt":"Sorry, the page you are looking for could not be found. 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