{"id":3051,"date":"2024-11-13T08:59:21","date_gmt":"2024-11-13T08:59:21","guid":{"rendered":"https:\/\/www.whitehattoolbox.com\/jobs\/network-engineer\/"},"modified":"2024-11-13T08:59:21","modified_gmt":"2024-11-13T08:59:21","slug":"network-engineer","status":"publish","type":"post","link":"https:\/\/www.whitehattoolbox.com\/jobs\/network-engineer\/","title":{"rendered":"Network Engineer"},"content":{"rendered":"

AL-KHOBAR, KINGDOM OF SAUDI ARABIA<\/span>Position Network Engineer<\/span>Department Information Technology<\/span>Institution Prince Mohammad bin Fahd University<\/span>Reports to Manager of IT Infrastructure Services<\/span>introduction<\/b><\/span>Prince Mohammad bin Fahd University (PMU) is dedicated to advancing human knowledge, promoting innovation, and solving societal challenges through research and technology. The Network Engineer, with a focus on Cisco Collaboration, supports these goals by managing and optimizing PMU\u2019s collaboration systems, enabling effective communication and connectivity across the university. This role is crucial in ensuring robust and secure collaboration services that enhance PMU\u2019s academic and administrative functions.<\/span>Job Purpose<\/b><\/span>To support and enhance PMU\u2019s network and collaboration infrastructure, focusing primarily on Cisco Collaboration solutions. This role is responsible for the installation, configuration, and maintenance of collaboration tools, ensuring high availability, security, and optimal performance of communication services across the university. The Network Engineer will play a key role in enabling seamless and effective communication for PMU\u2019s academic and administrative activities.<\/span>Duties and Responsibilities<\/b><\/span>Major Duties\/ Responsibilities:<\/span>\u00b7 Configure, deploy, and manage Cisco Unified Communications Manager (CUCM), Cisco Unity Connection, and Cisco Contact Center systems.<\/span>\u00b7 Administer and troubleshoot Cisco IP telephony solutions, including IP phones, gateways, and other voice endpoints.<\/span>\u00b7 Implement and maintain voice configurations, including dial plans, call routing, and auto-attendant scripts to ensure reliable communication services.<\/span>\u00b7 Design and implement VoIP network architecture, ensuring scalability, redundancy, and high availability across the campus.<\/span>\u00b7 Integrate voice and data networks by configuring Quality of Service (QoS) policies to prioritize voice traffic and maintain call quality.<\/span>\u00b7 Assess and optimize network performance for VoIP services, conducting capacity planning and load balancing.<\/span>\u00b7 Diagnose and resolve complex VoIP issues related to call quality, connectivity, and performance, providing Tier 3 support as needed.<\/span>\u00b7 Use network monitoring and diagnostic tools to proactively identify and address voice-related issues.<\/span>\u00b7 Implement security protocols to protect the Cisco Voice infrastructure, including encryption, network segmentation, and access controls.<\/span>\u00b7 Ensure compliance with university policies and industry standards for data protection and privacy within voice network configurations.<\/span>\u00b7 Regularly review and update firewall rules, VPN settings, and access control lists for voice network security.<\/span>\u00b7 Provide end-user support and troubleshoot VoIP hardware\/software issues to ensure uninterrupted communication.<\/span>\u00b7 Conduct training sessions for staff on Cisco voice solutions, including IP phones and conferencing tools.<\/span>\u00b7 Collaborate with IT teams to integrate voice and video conferencing solutions, ensuring interoperability across systems.<\/span>\u00b7 Work with network and security teams to monitor network performance and mitigate vulnerabilities.<\/span>\u00b7 Maintain comprehensive documentation of voice network architecture, configurations, and troubleshooting procedures.<\/span>\u00b7 Generate reports on voice network performance, call quality metrics, and incident logs for management review.<\/span>Qualifications & Experience (Required)<\/p>\n