{"id":172865,"date":"2026-04-05T05:59:28","date_gmt":"2026-04-05T05:59:28","guid":{"rendered":"https:\/\/www.whitehattoolbox.com\/jobs\/were-hiring-healthcare-associate-quezon-city\/"},"modified":"2026-04-05T05:59:28","modified_gmt":"2026-04-05T05:59:28","slug":"were-hiring-healthcare-associate-quezon-city","status":"publish","type":"post","link":"https:\/\/www.whitehattoolbox.com\/jobs\/were-hiring-healthcare-associate-quezon-city\/","title":{"rendered":"We\u2019re Hiring Healthcare Associate &#8211; Quezon City"},"content":{"rendered":"<p><b>Requirements<\/b><\/p>\n<ul>\n<li>Candidate must possess at least a Bachelor&#8217;s\/College Degree, Some College (But did not graduate), TESDA \/ Technical \/ Vocational Certificate on any course.<\/li>\n<li>Trainee specializing in Customer Service or equivalent.<\/li>\n<li>Required skill(s): Customer Service.<\/li>\n<li>Required language(s): English.<\/li>\n<\/ul>\n<p><b>Responsibilities<\/b><span class=\"br\"><\/span><b>Roles &#038; Responsibilities<\/b><span class=\"br\"><\/span>Handles inbound calls on the first call, through the use of proactive customer service and call control techniques and proven troubleshooting procedures<span class=\"br\"><\/span>Creates an exceptional experience for the customer by using professional customer service techniques, personalizing and focusing on adding value to the call<span class=\"br\"><\/span>Retains existing customer\/services through the use of proactive customer service\/consulting techniques and enabling customers to perceive value in the service<span class=\"br\"><\/span>Consistently improving product knowledge and understanding, participating in ongoing training in keeping with changing business strategies<span class=\"br\"><\/span>Manipulate systems and escalate issues to the appropriate personnel for final resolution<span class=\"br\"><\/span>Adheres to HGS? policies and procedures and maintain a positive attitude in support of HGS? Commitment to Excellence<span class=\"br\"><\/span><b>Additional Requirements<\/b><span class=\"br\"><\/span><b>Education &#038; Experience<\/b><span class=\"br\"><\/span>Must possess strong interpersonal techniques: is positive, pleasant, respectful and customer focused<span class=\"br\"><\/span>Must possess a good command of the English language, including excellent enunciation and grammar<span class=\"br\"><\/span>Ability to retain detailed important information and\/or instruction<span class=\"br\"><\/span>Ability to solve complex problems in a Customer Service oriented environment<span class=\"br\"><\/span>Ability to comprehend, capture and interpret basic customer information<span class=\"br\"><\/span>Ability to exercise emotional sensitivity to customer needs and challenges<span class=\"br\"><\/span>Professional attitude, enthusiastic and reliable.<span class=\"br\"><\/span>Sound knowledge of telephone etiquette<span class=\"br\"><\/span>Working Details<span class=\"br\"><\/span>Must be flexible and willing to work irregular hours including evenings, weekends, public holidays and any work schedule required to satisfy client and customer needs in a 24\/7 work environment.<span class=\"br\"><\/span><b>Additional Info<\/b><\/p>\n<ul>\n<li>Location: Quezon City, NCR.<\/li>\n<li>Full Time position(s) are available.<\/li>\n<li>Number of vacancies: 500.<\/li>\n<\/ul>\n<p><b>About Us<\/b><span class=\"br\"><\/span>A global leader in business process management and member\/patient experience, HGS Healthcare combines technology-powered services with decades of Healthcare domain expertise to drive positive outcomes. We optimize the entire member experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics.<\/p>\n<p><center><b><a rel=\"nofollow noopener\" href=\"https:\/\/jobviewtrack.com\/v2\/9kKMbG5j-NBQwRo94LBsFzQVq9KOH_oD8Y2VTshmzJxpWgidZ74yJXe2ITWZc6sLgz8FsunulAp_hd8AC_sZfFHiSE4zuwLceHxLveWx3oeVB0tghhPZ9nGdG2ThSRkbOeXnq4_FXLnKiiHzJ2jp0lKl5YzzHxJ49FQidQYo7WiekPt9aSrMy5jmDzzwsEvqtW2aIRfPPMbCCwDMY800Nw?affid=1e18623d919a855447a16dd0557b1bec\" class=\"button purchase\" target=\"_blank\">Apply Now<\/a> <\/b><\/center><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Requirements Candidate must possess at least a Bachelor&#8217;s\/College Degree, Some College (But did not graduate), TESDA \/ Technical \/ Vocational Certificate on any course. Trainee specializing in Customer Service or equivalent. Required skill(s): Customer Service. Required language(s): English. Responsibilities Roles &amp; Responsibilities Handles inbound calls on the first call, through the use of proactive customer<\/p>\n","protected":false},"author":1,"featured_media":172866,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[45],"tags":[],"class_list":["post-172865","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-jobs-in-philippines"],"jetpack_publicize_connections":[],"jetpack-related-posts":[{"id":139093,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/were-hiring-sales-customer-support-representative\/","url_meta":{"origin":172865,"position":0},"title":"We\u2019re Hiring sales &#038; customer support representative","author":"Admin","date":"February 14, 2026","format":false,"excerpt":"The Opportunity Are you a commercially-minded sales professional who understands that the best growth comes from the right partnerships, not just any partnerships? We are representing a globally loved, premium brand that is looking for a Sales-Focused Team Member to join their close-knit Wellington headquarters. This isn't a passive customer\u2026","rel":"","context":"In &quot;Jobs In NewZealand&quot;","block_context":{"text":"Jobs In NewZealand","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-newzealand\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":160800,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/were-hiring-customer-service-representative-6\/","url_meta":{"origin":172865,"position":1},"title":"We\u2019re Hiring Customer Service Representative","author":"Admin","date":"March 19, 2026","format":false,"excerpt":"Job Opening: Customer Service Representative Location: Sabah Al Salem, Kuwait About the Role: MD Clinic is seeking a proactive and professional Customer Service Representative to join our team and deliver exceptional service to our clie...","rel":"","context":"In &quot;Jobs In Gulf Countries&quot;","block_context":{"text":"Jobs In Gulf Countries","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-gulf-countries\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":137760,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/were-hiring-telephone-operator-chinese-speaker-2\/","url_meta":{"origin":172865,"position":2},"title":"We\u2019re Hiring Telephone Operator &#8211; Chinese Speaker","author":"Admin","date":"February 12, 2026","format":false,"excerpt":"Job Description We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward. As a Telephone Operator you are responsible to handle every phone call with importance to provide professional and customer focused response to our guests, ensuring their stay will become\u2026","rel":"","context":"In &quot;Jobs In Gulf Countries&quot;","block_context":{"text":"Jobs In Gulf Countries","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-gulf-countries\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":137678,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/were-hiring-telephone-operator-chinese-speaker\/","url_meta":{"origin":172865,"position":3},"title":"We\u2019re Hiring Telephone Operator &#8211; Chinese Speaker","author":"Admin","date":"February 12, 2026","format":false,"excerpt":"Job Description We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward. As a Telephone Operator you are responsible to handle every phone call with importance to provide professional and customer focused response to our guests, ensuring their stay will become\u2026","rel":"","context":"In &quot;Jobs In Gulf Countries&quot;","block_context":{"text":"Jobs In Gulf Countries","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-gulf-countries\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":171441,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/were-hiring-customer-service-rep-2\/","url_meta":{"origin":172865,"position":4},"title":"We\u2019re Hiring Customer Service Rep","author":"Admin","date":"April 2, 2026","format":false,"excerpt":"Brinks Company is a Global Leader in total cash management, route - based secure logistics and payment solutions including Cash in Transit, ATM Services, Cash Management Services (including vault out sourcing, money processing and intelligent safe services) and international transportation of Valuables. 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