{"id":171400,"date":"2026-04-02T04:11:09","date_gmt":"2026-04-02T04:11:09","guid":{"rendered":"https:\/\/www.whitehattoolbox.com\/jobs\/were-hiring-customer-engagement-manager\/"},"modified":"2026-04-02T04:11:09","modified_gmt":"2026-04-02T04:11:09","slug":"were-hiring-customer-engagement-manager","status":"publish","type":"post","link":"https:\/\/www.whitehattoolbox.com\/jobs\/were-hiring-customer-engagement-manager\/","title":{"rendered":"We\u2019re Hiring Customer Engagement Manager"},"content":{"rendered":"<p>Customer Engagement Manager<span class=\"br\"><\/span>The Customer Engagement Manager is a pivotal role within the Customer Engagement function of Marketing Services. This role is transformation-focused, responsible for reshaping how customer engagement is designed, delivered, and scaled across the business. The role bridges strategy and execution, ensuring that customer engagement use cases are translated into operational reality through structured delivery, governance, and cross-functional alignment. While not a hands-on campaign execution role, a strong understanding of CRM principles, lifecycle marketing, and trigger-based engagement is essential.<span class=\"br\"><\/span>What you\u2019ll do<\/p>\n<ul>\n<li>Lead use case scenario planning &#038; development with our Flutter UKI brands across the customer lifecycle, identifying high-value engagement opportunities<\/li>\n<li>Own the end-to-end delivery framework for CRM and customer engagement transformation initiatives<\/li>\n<li>Manage multiple workstreams, tracking dependencies, risks, and delivery milestones<\/li>\n<li>Translate business objectives into prioritised customer engagement use cases<\/li>\n<li>Establish and embed standardised use case design, sprint, and delivery methodologies<\/li>\n<li>Act as the central coordination point between CRM, Data, Technology, Product, Compliance, and Commercial teams<\/li>\n<li>Drive adoption of trigger-based and automated engagement models over batch-led approaches<\/li>\n<li>Ensure responsible gambling, compliance, and governance requirements are embedded by design<\/li>\n<li>Define success metrics and measurement frameworks for all initiatives<\/li>\n<li>Support senior stakeholders with clear transformation roadmaps and decision materials<\/li>\n<\/ul>\n<p> How you\u2019ll do it<\/p>\n<ul>\n<li>Experience delivering transformation or change programmes within CRM, digital marketing, or customer engagement<\/li>\n<li>Strong understanding of CRM principles, lifecycle marketing, segmentation, and trigger-based communications<\/li>\n<li>Proven experience managing complex cross-functional workstreams<\/li>\n<li>Ability to translate strategy into executable delivery plans<\/li>\n<li>Strong stakeholder management and communication skills<\/li>\n<li>Comfort working with data, insight, and analytics<\/li>\n<li>Experience working with agile or sprint-based delivery models<\/li>\n<li>Experience in regulated or complex environments is desirable<\/li>\n<\/ul>\n<p><b>Key Skills &#038; Capabilities<\/b><\/p>\n<ul>\n<li>Use case and scenario planning<\/li>\n<li>Programme and workstream management<\/li>\n<li>CRM strategy literacy (not hands-on execution)<\/li>\n<li>Cross-functional collaboration<\/li>\n<li>Governance and operating models<\/li>\n<li>Executive-level communication<\/li>\n<li>Risk and dependency management<\/li>\n<\/ul>\n<p> Why This Role Matters<span class=\"br\"><\/span>This role is critical in moving the organisation from fragmented, campaign-led engagement towards scalable, customer-led systems. The Customer Engagement Transformation Manager ensures strategic ambition translates into operational reality, enabling sustainable growth, improved customer experience, and reduced delivery risk.<span class=\"br\"><\/span>About Flutter UK &#038; Ireland<span class=\"br\"><\/span>Extraordinary starts here.<span class=\"br\"><\/span>Flutter UK &#038; Ireland unites a dozen brands, hundreds of teams and thousands of colleagues who create trusted entertainment for millions of customers every week.<span class=\"br\"><\/span>With the likes of Paddy Power, Betfair and Sky Betting &#038; Gaming in the fold, we\u2019re the largest division of global entertainment giant Flutter and boast some of the most popular apps and games in UK and Ireland markets.<span class=\"br\"><\/span>At Flutter UK&#038;I, we can guarantee you that no two days will ever be the same \u2014 and you\u2019ll have the chance to make a difference to your career, the industry, and your amazing colleagues.<span class=\"br\"><\/span>What we\u2019ll offer you<span class=\"br\"><\/span>\u00a31,000 annual learning fund<span class=\"br\"><\/span>Unlimited holiday<span class=\"br\"><\/span>Twice-yearly bonus (with part of it guaranteed!)<span class=\"br\"><\/span>Pension contribution scheme<span class=\"br\"><\/span>Private healthcare<span class=\"br\"><\/span>Flexible ways of working \u2013 home or office, it\u2019s your choice!<span class=\"br\"><\/span>Access to thousands of Udemy courses<span class=\"br\"><\/span>Invest via the Company Sharesave Scheme<span class=\"br\"><\/span>16 hours paid volunteering time per year<span class=\"br\"><\/span>We\u2019re working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don&#8217;t have to meet all the requirements listed to apply for this role.<span class=\"br\"><\/span>If you need any adjustments to make this role work for you let us know, and we\u2019ll see how we can accommodate them.<\/p>\n<p><center><b><a rel=\"nofollow noopener\" href=\"https:\/\/jobviewtrack.com\/v2\/uQFY6pFCv7onwyth0F6aXeHiYBtSkrlM_m2A6ZCfjFsy9967swgmuqPsKTsKCPaYGmbCo634VwQEMg-LAZ2M6Iff5SeB01EW6aTKDGlg5-DuZu4f9kxkhSfEjfgADvs4C7HE4KtQxUG7nugjTTgfQEPp44XysCyDjuUcTofYfXmYt80Wfl0UhFByR-VGrFWMuCaHJsMG5NAG42wVql0HEQ?affid=1e18623d919a855447a16dd0557b1bec\" class=\"button purchase\" target=\"_blank\">Apply Now<\/a> <\/b><\/center><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Customer Engagement Manager The Customer Engagement Manager is a pivotal role within the Customer Engagement function of Marketing Services. This role is transformation-focused, responsible for reshaping how customer engagement is designed, delivered, and scaled across the business. The role bridges strategy and execution, ensuring that customer engagement use cases are translated into operational reality through<\/p>\n","protected":false},"author":1,"featured_media":171401,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[75,60,20,71,43,59,73,72,4],"tags":[],"class_list":["post-171400","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-flutter-jobs-mobile-app-developer-jobs","category-flutter-jobs","category-it-jobs","category-it-jobs-jobs-in-uae","category-jobs-in-ireland","category-mobile-app-developer","category-mobile-app-developer-jobs","category-software-developer-jobs","category-software-development"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/www.whitehattoolbox.com\/jobs\/wp-content\/uploads\/2026\/04\/171400-were-hiring-customer-engagement-manager.png?fit=%2C&ssl=1","jetpack-related-posts":[{"id":171567,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/were-hiring-customer-engagement-manager-2\/","url_meta":{"origin":171400,"position":0},"title":"We\u2019re Hiring Customer Engagement Manager","author":"Admin","date":"April 2, 2026","format":false,"excerpt":"Customer Engagement Manager The Customer Engagement Manager is a pivotal role within the Customer Engagement function of Marketing Services. This role is transformation-focused, responsible for reshaping how customer engagement is designed, delivered, and scaled across the business. The role bridges strategy and execution, ensuring that customer engagement use cases are\u2026","rel":"","context":"In &quot;Flutter Jobs&quot;","block_context":{"text":"Flutter Jobs","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-gulf-countries\/jobs-in-uae\/it-jobs-jobs-in-uae\/software-developer-jobs\/mobile-app-developer-jobs\/flutter-jobs-mobile-app-developer-jobs\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":173726,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/were-hiring-marketing-automation-specialist-4\/","url_meta":{"origin":171400,"position":1},"title":"We\u2019re Hiring Marketing Automation Specialist","author":"Admin","date":"April 6, 2026","format":false,"excerpt":"Marketing Automation Specialist Marketing Automation Specialist We are looking for a tech savvy marketeer to join our team at Flutter UK & Ireland. As a member of our Customer Engagement team, we want you to put automation at the heart of our workflow processes and drive forward our AI \/automation\u2026","rel":"","context":"In &quot;Flutter Jobs&quot;","block_context":{"text":"Flutter Jobs","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-gulf-countries\/jobs-in-uae\/it-jobs-jobs-in-uae\/software-developer-jobs\/mobile-app-developer-jobs\/flutter-jobs-mobile-app-developer-jobs\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":174636,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/were-hiring-marketing-automation-specialist-6\/","url_meta":{"origin":171400,"position":2},"title":"We\u2019re Hiring Marketing Automation Specialist","author":"Admin","date":"April 8, 2026","format":false,"excerpt":"Marketing Automation Specialist Marketing Automation Specialist We are looking for a tech savvy marketeer to join our team at Flutter UK & Ireland. As a member of our Customer Engagement team, we want you to put automation at the heart of our workflow processes and drive forward our AI \/automation\u2026","rel":"","context":"In &quot;Flutter Jobs&quot;","block_context":{"text":"Flutter Jobs","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-gulf-countries\/jobs-in-uae\/it-jobs-jobs-in-uae\/software-developer-jobs\/mobile-app-developer-jobs\/flutter-jobs-mobile-app-developer-jobs\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":173986,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/were-hiring-marketing-automation-specialist-5\/","url_meta":{"origin":171400,"position":3},"title":"We\u2019re Hiring Marketing Automation Specialist","author":"Admin","date":"April 7, 2026","format":false,"excerpt":"Marketing Automation Specialist Marketing Automation Specialist We are looking for a tech savvy marketeer to join our team at Flutter UK & Ireland. As a member of our Customer Engagement team, we want you to put automation at the heart of our workflow processes and drive forward our AI \/automation\u2026","rel":"","context":"In &quot;Flutter Jobs&quot;","block_context":{"text":"Flutter Jobs","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-gulf-countries\/jobs-in-uae\/it-jobs-jobs-in-uae\/software-developer-jobs\/mobile-app-developer-jobs\/flutter-jobs-mobile-app-developer-jobs\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":172517,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/were-hiring-marketing-automation-specialist-3\/","url_meta":{"origin":171400,"position":4},"title":"We\u2019re Hiring Marketing Automation Specialist","author":"Admin","date":"April 4, 2026","format":false,"excerpt":"to join our team at Flutter UK & Ireland. 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