{"id":169548,"date":"2026-03-30T03:21:08","date_gmt":"2026-03-30T03:21:08","guid":{"rendered":"https:\/\/www.whitehattoolbox.com\/jobs\/were-hiring-core-support-mid-react-js\/"},"modified":"2026-03-30T03:21:08","modified_gmt":"2026-03-30T03:21:08","slug":"were-hiring-core-support-mid-react-js","status":"publish","type":"post","link":"https:\/\/www.whitehattoolbox.com\/jobs\/were-hiring-core-support-mid-react-js\/","title":{"rendered":"We\u2019re Hiring Core Support &#8211; Mid React JS"},"content":{"rendered":"<p><b>Project description<\/b><span class=\"br\"><\/span>As a REACT Support Engineer, you will be responsible for Eyes on glass Monitoring, Triage &#038; Incident Ownership, Troubleshooting &#038; Restoration, Cross-Team Collaboration, Platform &#038; Application Stack Awareness and Service Quality &#038; Process Excellence for the client&#8217;s Web platform.<span class=\"br\"><\/span><b>Responsibilities<\/b><\/p>\n<ul>\n<li>Triage &#038; Incident Ownership o Perform rapid intake, triage, and prioritization of alerts, tickets, and incidents. o Act as Incident Owner during high-severity events, ensuring clear communication, timely updates, and swift restoration of service. o Maintain accurate, real-time incident timelines and post-incident documentation.<\/li>\n<li>Troubleshooting &#038; Restoration o Execute root-cause isolation across application, middleware, APIs, data, and infrastructure layers. o Use observability\/monitoring tools (e.g., Kibana, Dynatrace, CloudWatch, Grafana) to correlate logs, metrics, and traces; identify anomalies, performance bottlenecks, and failure patterns. o Perform targeted mitigations, rollbacks, config fixes, and coordinate hotfixes to restore service quickly.<\/li>\n<li>Cross-Team Collaboration o Engage with App Dev, DevOps, Database, Network, Security, QA, and vendor partners to drive efficient problem resolution. o Provide clear technical context, hypothesis-driven analysis, and evidence from monitoring tools to accelerate fixes. o Facilitate postmortems and continuous improvement actions.<\/li>\n<li>Platform &#038; Application Stack Awareness o Identify and recognize the application stack (UI-frontend, backend services, APIs, queues, databases, caches, containers, orchestration, networking) for each impacted service to quickly isolate the source of issues. o Maintain runbooks, service maps, and dependency diagrams to speed up diagnosis.<\/li>\n<li>Service Quality &#038; Process Excellence o Contribute to automation and self-healing routines (alert tuning, auto-remediation, playbooks). o Recommend monitoring gaps to improve observability<\/li>\n<\/ul>\n<p><b>SKILLS<\/b><span class=\"br\"><\/span><b>Must have<\/b><\/p>\n<ul>\n<li>4+ years of experience in application support of web applications.<\/li>\n<li>4+ years of experience supporting JavaScript with React v18+ with modern patterns, Vite (current build tool) and ES6 or equivalent experience<\/li>\n<li>Advanced knowledge of software engineering standard processes such as versioning and versioning control, software packaging, and software release management using GitHub<\/li>\n<li>Effective Communication (verbal + written)<\/li>\n<li>Excel at triage or analysis of situations for production support<\/li>\n<\/ul>\n<p><b>Nice to have<\/b><\/p>\n<ul>\n<li>GraphQL \/ Apollo Client \u2022 React Query (@tanstack\/react-query) \u2022 TypeScript (strict mode) \u2022 SCSS \/ CSS Modules \u2022 React Hook Form \u2022 Vitest testing framework \u2022 Zustand (state management)OOO Experience \u2022 HTML, Java Script, CSS \u2022 Git\/GitHub Code Repositories<\/li>\n<\/ul>\n<p><center><b><a rel=\"nofollow noopener\" href=\"https:\/\/jobviewtrack.com\/v2\/OCHVDwtE91_Fo-pCWFwvOrDveCPBRDMUUqyGj_wVKJP4hYLF60mh4KBob2vAwov6C9Yr72-9-RqNXYR-6jqR8PbCoR9YOTBsCSZkwQPBNsYEzjCPR9xU66CbK1vPu1BhSBKRf-LH-uwunJZORM0W44LhkYiGC-9YxC734sPyC8Uvb00rY0kj0T-0m-Q0TlF9nM9ER4DLXLw5210PKUXrgQ?affid=1e18623d919a855447a16dd0557b1bec\" class=\"button purchase\" target=\"_blank\">Apply Now<\/a> <\/b><\/center><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Project description As a REACT Support Engineer, you will be responsible for Eyes on glass Monitoring, Triage &amp; Incident Ownership, Troubleshooting &amp; Restoration, Cross-Team Collaboration, Platform &amp; Application Stack Awareness and Service Quality &amp; Process Excellence for the client&#8217;s Web platform. Responsibilities Triage &amp; Incident Ownership o Perform rapid intake, triage, and prioritization of alerts<\/p>\n","protected":false},"author":1,"featured_media":169549,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[62],"tags":[],"class_list":["post-169548","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-react-native-jobs"],"jetpack_publicize_connections":[],"jetpack-related-posts":[{"id":169534,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/were-hiring-core-support-senior-android-developer\/","url_meta":{"origin":169548,"position":0},"title":"We\u2019re Hiring Core Support &#8211; Senior Android Developer","author":"Admin","date":"March 30, 2026","format":false,"excerpt":"Project description DXC - a Fortune 500 global IT services leader. 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Provide 1st & 2nd line support and monitors day to\u2026","rel":"","context":"In &quot;Jobs In Gulf Countries&quot;","block_context":{"text":"Jobs In Gulf Countries","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-gulf-countries\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":162611,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/were-hiring-it-support-engineer-3\/","url_meta":{"origin":169548,"position":3},"title":"We\u2019re Hiring IT Support Engineer","author":"Admin","date":"March 21, 2026","format":false,"excerpt":"Why you would like it Varied tech stack: Microsoft 365, SharePoint, business apps Plenty of user interaction (phone, email, in-person, Freshdesk) Great exposure to incident triage, SLAs, and escalation pathways Certification support The opportunity You'll be the first point of contact for IT incidents and service requests, helping users get\u2026","rel":"","context":"In &quot;Jobs In NewZealand&quot;","block_context":{"text":"Jobs In NewZealand","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-newzealand\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":161529,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/were-hiring-it-support-engineer\/","url_meta":{"origin":169548,"position":4},"title":"We\u2019re Hiring IT Support Engineer","author":"Admin","date":"March 20, 2026","format":false,"excerpt":"Why you would like it Varied tech stack: Microsoft 365, SharePoint, business apps Plenty of user interaction (phone, email, in-person, Freshdesk) Great exposure to incident triage, SLAs, and escalation pathways Certification support The opportunity You'll be the first point of contact for IT incidents and service requests, helping users get\u2026","rel":"","context":"In &quot;Jobs In NewZealand&quot;","block_context":{"text":"Jobs In NewZealand","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-newzealand\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":110668,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/principal-managed-services-engineer-us-shift-full-time\/","url_meta":{"origin":169548,"position":5},"title":"Principal Managed Services Engineer- US shift \u2013 Full time","author":"Admin","date":"September 1, 2025","format":false,"excerpt":"Principal Managed Services Engineer- US shift \u2013 Full time About the Role We are seeking a Principal Managed Services Engineer to join our Managed Services Team and take ownership of supporting diverse client environments. 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