{"id":169117,"date":"2026-03-29T03:17:14","date_gmt":"2026-03-29T03:17:14","guid":{"rendered":"https:\/\/www.whitehattoolbox.com\/jobs\/were-hiring-customer-success-manager-core-clouds-french-speaking\/"},"modified":"2026-03-29T03:17:14","modified_gmt":"2026-03-29T03:17:14","slug":"were-hiring-customer-success-manager-core-clouds-french-speaking","status":"publish","type":"post","link":"https:\/\/www.whitehattoolbox.com\/jobs\/were-hiring-customer-success-manager-core-clouds-french-speaking\/","title":{"rendered":"We\u2019re Hiring Customer Success Manager, Core Clouds – French Speaking"},"content":{"rendered":"

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.<\/span>Job Category Customer Success<\/span>Job Details<\/b><\/span>About Salesforce<\/span>Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn\u2019t a buzzword \u2014 it\u2019s a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all.<\/span>Ready to level-up your career at the company leading workforce transformation in the agentic era? You\u2019re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.<\/span>The Success Manager demonstrates deep business, industry, and product knowledge to partner with customers and guides them to accelerate business value and return from their investment with Salesforce.<\/span>In this role, the Success Manager will specialise in one or more lines of business, a specific cloud or industry to speak the customer language and ensure customer value realisation.<\/span>They are aligned at the key partner levels, building and encouraging positive relationships to help customers progress on their digital journey. Success Managers are working directly with customers that can vary in their market segment, size, solution complexity and life cycle, depending on the customer’s needs.<\/span>The ideal Success Manager will possess both a Cloud specialization and industry skills that enable them to speak the customer language.<\/span>Responsibilities<\/b><\/span>Use our Customer Success Methodology to understand their goals, assess their capabilities, and provide recommendations to help them accelerate the achievement of their business and technology objectives<\/span>Develop an understanding and knowledge of customers\u2019 Salesforce implementation and evangelise the capabilities of Salesforce across all of our Clouds<\/span>Guide a customer on organisational strategy, governance and organisational change standard processes based on customer needs<\/span>Can demonstrate hands-on Salesforce product knowledge by applying platform features and functions to customer business priorities and roadmap<\/span>Proactively identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan<\/span>Produce and implement a comprehensive adoption path showing the current state, target future state with a timeline, and an underlying enablement Plan.<\/span>Deliver business value and innovation to a customer\u2019s business by understanding our customers\u2019 key business challenges and potential for growth<\/span>Build and cultivate executive-level relationships with the customer\u2019s IT and business executive leadership, sponsors, and decision-makers to solidify our partnership and dedication to the customer business and IT sponsors & collaborator<\/span>Working with the account team and Salesforce Execs, optimally network within accounts from the executive level down, to help customers work towards their goals<\/span>When appropriate, recommend additional Salesforce services and advisory experts needed to drive success<\/span>Proactively communicates technical product changes, degradations, outages, end of life and other relevant updates<\/span>Preferred Skills:<\/b><\/span>Solid understanding of Salesforce product and platform features, capabilities, and best use.<\/span>Ability to articulate the importance and value of Governance to Business and IT executives<\/span>A good understanding of enterprise architecture principles is strongly preferred<\/span>Ability to quickly grasp and distinctly explain technological and business concepts<\/span>Serve as a trusted advisor, with a deep curiosity to understand your customers, their motivations and needs, and how to approach ensuring their success<\/span>Degree or equivalent experience or equivalent proven experience required. Experience will be evaluated based on the core proficiencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)<\/span>The ideal candidate should have an understanding of a retail company’s e-commerce strategy, including omnichannel integration and online sales support, as well as insight into what customer lifetime value, digital engagement, and conversion optimisation.<\/span>Required Skills:<\/b><\/span>Experienced professional with 7-10 years of relevant industry expertise<\/span>In-depth knowledge in one or more lines of business (LoBs) – a specific cloud or industry<\/span>Strong consulting skills and confirmed results working as a Trusted Advisor to drive business value for customers<\/span>Ability to drive effective and influencing conversations at the C-level; facilitate difficult discussions and be adept at handling objections<\/span>Fluency in French & English is required for this opportunity<\/span>Benefits & Perks<\/b><\/span>Check out our benefits site which explains our various benefits, including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more<\/span>Unleash Your Potential<\/span>When you join Salesforce, you\u2019ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we\u2019ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future \u2014 but to redefine what\u2019s possible \u2014 for yourself, for AI, and the world.<\/span>Accommodations<\/span>If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this .<\/span>Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates\u2019 resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.<\/span>Posting Statement<\/span>Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that\u2019s inclusive, and free from discrimination. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications \u2013 without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.<\/p>\n

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To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. 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