Changing the World.\u201d About the Job: As the Manager, CX BPO<\/b>, WFM & Programs, you are responsible for ensuring the high…\/week. What You’ll Do: Own our BPO<\/b> program and act as the main point of contact, ensuring seamless alignment…<\/p>\n
Changing the World.\u201d About the Job: As the Manager, CX BPO, WFM & Programs, you are responsible for ensuring the high…\/week. What You’ll Do: Own our BPO program and act as the main point of contact, ensuring seamless alignment…<\/p>\n","protected":false},"author":1,"featured_media":167794,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[175,16],"tags":[],"class_list":["post-167793","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-bpo-kpo-jobs","category-jobs-in-usa"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/www.whitehattoolbox.com\/jobs\/wp-content\/uploads\/2026\/03\/167793-were.png?fit=%2C&ssl=1","jetpack-related-posts":[{"id":168860,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/were-437\/","url_meta":{"origin":167793,"position":0},"title":"We\u2019re","author":"Admin","date":"March 29, 2026","format":false,"excerpt":"About Us: Rent the Runway (RTR) is transforming the way we get dressed by pioneering the world's first Closet in the Cloud. Founded in 2009, RTR has disrupted the $2.4 trillion fashion industry by inspiring women with a more joyful, sustainable and financially-savvy way to feel their best every day.\u2026","rel":"","context":"In "BPO\/KPO Jobs"","block_context":{"text":"BPO\/KPO Jobs","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-india\/it-jobs\/bpo-kpo-jobs\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":169490,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/were-444\/","url_meta":{"origin":167793,"position":1},"title":"We\u2019re","author":"Admin","date":"March 30, 2026","format":false,"excerpt":"About Us: Rent the Runway (RTR) is transforming the way we get dressed by pioneering the world's first Closet in the Cloud. Founded in 2009, RTR has disrupted the $2.4 trillion fashion industry by inspiring women with a more joyful, sustainable and financially-savvy way to feel their best every day.\u2026","rel":"","context":"In "BPO\/KPO Jobs"","block_context":{"text":"BPO\/KPO Jobs","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-india\/it-jobs\/bpo-kpo-jobs\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":168383,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/were-432\/","url_meta":{"origin":167793,"position":2},"title":"We\u2019re","author":"Admin","date":"March 28, 2026","format":false,"excerpt":"About Us: Rent the Runway (RTR) is transforming the way we get dressed by pioneering the world's first Closet in the Cloud. Founded in 2009, RTR has disrupted the $2.4 trillion fashion industry by inspiring women with a more joyful, sustainable and financially-savvy way to feel their best every day.\u2026","rel":"","context":"In "BPO\/KPO Jobs"","block_context":{"text":"BPO\/KPO Jobs","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-india\/it-jobs\/bpo-kpo-jobs\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":84368,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/senior-70\/","url_meta":{"origin":167793,"position":3},"title":"Senior","author":"Admin","date":"June 14, 2025","format":false,"excerpt":"to maintain stability. You'll coordinate closely with BPO vendor RTAs, our internal WFM Manager, and our broader CX Operations... adherence, shrinkage, and occupancy, and take action on intraday risks Communicate with BPO vendor RTAs to adjust skilling...","rel":"","context":"In "BPO\/KPO Jobs"","block_context":{"text":"BPO\/KPO Jobs","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-india\/it-jobs\/bpo-kpo-jobs\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":131768,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/were-121\/","url_meta":{"origin":167793,"position":4},"title":"We\u2019re","author":"Admin","date":"January 19, 2026","format":false,"excerpt":"Lead the strategy, governance, and day-to-day performance of our operations. Manage and influence multi-site, multi-country BPO vendor relationships to ensure alignment with company goals. Drive KPI and SLA performance across CSAT, AHT, FCR, QA, productivity, compliance, and WFM accuracy. Conduct regular business reviews, negotiate performance improvements, and implement corrective action\u2026","rel":"","context":"In "BPO\/KPO Jobs"","block_context":{"text":"BPO\/KPO Jobs","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-india\/it-jobs\/bpo-kpo-jobs\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":131329,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/were-117\/","url_meta":{"origin":167793,"position":5},"title":"We\u2019re","author":"Admin","date":"January 18, 2026","format":false,"excerpt":"Lead the strategy, governance, and day-to-day performance of our operations. Manage and influence multi-site, multi-country BPO vendor relationships to ensure alignment with company goals. Drive KPI and SLA performance across CSAT, AHT, FCR, QA, productivity, compliance, and WFM accuracy. Conduct regular business reviews, negotiate performance improvements, and implement corrective action\u2026","rel":"","context":"In "BPO\/KPO Jobs"","block_context":{"text":"BPO\/KPO Jobs","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-india\/it-jobs\/bpo-kpo-jobs\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"jetpack_sharing_enabled":true,"jetpack_likes_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/pg9e9d-HEl","_links":{"self":[{"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/posts\/167793","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/comments?post=167793"}],"version-history":[{"count":0,"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/posts\/167793\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/media\/167794"}],"wp:attachment":[{"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/media?parent=167793"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/categories?post=167793"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/tags?post=167793"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}