{"id":161123,"date":"2026-03-19T04:02:42","date_gmt":"2026-03-19T04:02:42","guid":{"rendered":"https:\/\/www.whitehattoolbox.com\/jobs\/were-hiring-software-support-engineer-erp-accounting-systems-9\/"},"modified":"2026-03-19T04:02:42","modified_gmt":"2026-03-19T04:02:42","slug":"were-hiring-software-support-engineer-erp-accounting-systems-9","status":"publish","type":"post","link":"https:\/\/www.whitehattoolbox.com\/jobs\/were-hiring-software-support-engineer-erp-accounting-systems-9\/","title":{"rendered":"We\u2019re Hiring Software Support Engineer (ERP \/ Accounting Systems)"},"content":{"rendered":"<p>Mohon<span class=\"br\"><\/span>Lokasi Kerja Berhampiran Stesen<\/p>\n<ul>\n<li>Jalan SS 21\/39 Petaling Jaya Selangor Malaysia 47400<\/li>\n<\/ul>\n<p> Penerangan Kerja<span class=\"br\"><\/span><b>Kelayakan<\/b><span class=\"br\"><\/span>We are looking for a dedicated Software Support Engineerto join our team and serve as thefirst point of contact for customers experiencing software-related issues.<span class=\"br\"><\/span>This role requires strong technical troubleshooting skills, analytical thinking, and excellent communication abilities to ensure timely and effective resolution of customer inquiries while delivering a high standard of customer service.<span class=\"br\"><\/span><b>Job Requirements<\/b><span class=\"br\"><\/span>Bachelor&#8217;s degree in Information Technology, Computer Science, Accounting, Finance, or related fields.<span class=\"br\"><\/span>Prior experience in Software Support, Application Support, or Technical Support roles.<span class=\"br\"><\/span>Strong analytical and problem-solving skills with the ability to troubleshoot technical issues.<span class=\"br\"><\/span>Excellent communication skills (both verbal and written).<span class=\"br\"><\/span>Strong customer service mindset with patience and empathy when handling customer inquiries.<span class=\"br\"><\/span>Ability to prioritize tasks and manage multiple support requests effectively.<span class=\"br\"><\/span>Experience supporting ERP, accounting, or enterprise software systems is an advantage.<span class=\"br\"><\/span>Preferred Skills (Advantage):<span class=\"br\"><\/span>Experience with ERP or accounting software (e.g., AutoCount, NetSuite, SAP, etc.)<span class=\"br\"><\/span>Basic understanding of accounting workflows or business processes<span class=\"br\"><\/span>Familiarity with SQL, databases, or system integration troubleshooting<span class=\"br\"><\/span>If you enjoy solving problems, learning new technologies, and helping businesses succeed through software solutions, we would love to hear from you.<span class=\"br\"><\/span><b>Tanggungjawab<\/b><span class=\"br\"><\/span>Serve as the first-level support for software-related inquiries through phone, email, and the support ticketing system.<span class=\"br\"><\/span>Troubleshoot reported issues, identify root causes, and provide timely and effective resolutions.<span class=\"br\"><\/span>Analyze problems and recommend practical and reliable solutions to customers.<span class=\"br\"><\/span>Test and validate fixes or workarounds before deploying them to ensure issues are fully resolved.<span class=\"br\"><\/span>Escalate complex issues to the technical or development team when necessary.<span class=\"br\"><\/span>Maintain accurate and detailed records of support cases, troubleshooting steps, and resolutions.<span class=\"br\"><\/span>Gather and document customer feedback to support continuous product and service improvement.<span class=\"br\"><\/span>Work closely with internal teams to ensure high-quality customer support and service delivery.<span class=\"br\"><\/span>Career Development<span class=\"br\"><\/span>This role offers opportunities to grow into positions such as:<span class=\"br\"><\/span>Senior Application Support Engineer<span class=\"br\"><\/span>ERP Consultant \/ Implementation Consultant<span class=\"br\"><\/span>Business Systems Analyst<span class=\"br\"><\/span>Customer Success Manager<span class=\"br\"><\/span><b>Manfaat<\/b><\/p>\n<ul>\n<li>Annual Leave<\/li>\n<li>Medical and Hospitalisation Leave<\/li>\n<li>SOCSO<\/li>\n<li>EPF<\/li>\n<li>EIS<\/li>\n<li>Training Provided<\/li>\n<li>Performance Bonus<\/li>\n<\/ul>\n<p> Kemahiran<span class=\"br\"><\/span>Technical Support Customer Service Software Troubleshooting Problem Solving Communication Skills Accounting Software Payroll Software<span class=\"br\"><\/span>Cara nak pergi ke iDynamics Software Sdn Bhd guna pengangkutan awam?<span class=\"br\"><\/span>Petaling Jaya<span class=\"br\"><\/span>Pengangkutan Awam Berdekatan<span class=\"br\"><\/span>MRT<span class=\"br\"><\/span>TAMAN TUN DR ISMAIL<span class=\"br\"><\/span>1.0 km<span class=\"br\"><\/span>BANDAR UTAMA<span class=\"br\"><\/span>1.4 km<span class=\"br\"><\/span>Peringatan Penting<span class=\"br\"><\/span>Jangan pernah kongsikan maklumat bank atau kad kredit anda semasa memohon pekerjaan. Elakkan membuat sebarang pembayaran atau mengisi survey yang tidak berkaitan. Jika ada yang mencurigakan, sila laporkan iklan pekerjaan ini segera.<\/p>\n<p><center><b><a rel=\"nofollow noopener\" href=\"https:\/\/jobviewtrack.com\/v2\/UaXEKsUPQ0iDsFPAW1ZTYTc1XWJAOSJuhQJd7uljpdye0mjSJ2SfYJsvhOYSnTak6YBTz89BNmG-HJXy-SpAAwT-Aqt0tfsoVvSCEKv5MQp-NJ49c7iQC9lVcZjTJvT-NQcMgGytt2_klIJxe8o4Vvlt69dM14ATfP9j48pAD-HxjRkjelXt8K0S1Gi04at9nO_WrHYWhi6BLr7VUmSCjQ?affid=1e18623d919a855447a16dd0557b1bec\" class=\"button purchase\" target=\"_blank\">Apply Now<\/a> <\/b><\/center><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Mohon Lokasi Kerja Berhampiran Stesen Jalan SS 21\/39 Petaling Jaya Selangor Malaysia 47400 Penerangan Kerja Kelayakan We are looking for a dedicated Software Support Engineerto join our team and serve as thefirst point of contact for customers experiencing software-related issues. This role requires strong technical troubleshooting skills, analytical thinking, and excellent communication abilities to ensure<\/p>\n","protected":false},"author":1,"featured_media":161131,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[71,20,44],"tags":[],"class_list":["post-161123","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-it-jobs-jobs-in-uae","category-it-jobs","category-jobs-in-malaysia"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/www.whitehattoolbox.com\/jobs\/wp-content\/uploads\/2026\/03\/161123-were-hiring-software-support-engineer-erp-accounting-systems.png?fit=%2C&ssl=1","jetpack-related-posts":[{"id":156206,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/were-hiring-software-support-engineer-erp-accounting-systems\/","url_meta":{"origin":161123,"position":0},"title":"We\u2019re Hiring Software Support Engineer (ERP \/ Accounting Systems)","author":"Admin","date":"March 13, 2026","format":false,"excerpt":"Kelayakan We are looking for a dedicated Software Support Engineerto join our team and serve as thefirst point of contact... for customers experiencing software-related issues. This role requires strong technical troubleshooting skills, analytical...","rel":"","context":"In &quot;IT Jobs&quot;","block_context":{"text":"IT Jobs","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-gulf-countries\/jobs-in-uae\/it-jobs-jobs-in-uae\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":157604,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/were-hiring-software-support-engineer-erp-accounting-systems-3\/","url_meta":{"origin":161123,"position":1},"title":"We\u2019re Hiring Software Support Engineer (ERP \/ Accounting Systems)","author":"Admin","date":"March 15, 2026","format":false,"excerpt":"Kelayakan We are looking for a dedicated Software Support Engineerto join our team and serve as thefirst point of contact... for customers experiencing software-related issues. This role requires strong technical troubleshooting skills, analytical...","rel":"","context":"In &quot;IT Jobs&quot;","block_context":{"text":"IT Jobs","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-gulf-countries\/jobs-in-uae\/it-jobs-jobs-in-uae\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":161979,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/were-hiring-software-support-engineer-erp-accounting-systems-10\/","url_meta":{"origin":161123,"position":2},"title":"We\u2019re Hiring Software Support Engineer (ERP \/ Accounting Systems)","author":"Admin","date":"March 20, 2026","format":false,"excerpt":"Kelayakan We are looking for a dedicated Software Support Engineerto join our team and serve as thefirst point of contact... for customers experiencing software-related issues. This role requires strong technical troubleshooting skills, analytical...","rel":"","context":"In &quot;IT Jobs&quot;","block_context":{"text":"IT Jobs","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-gulf-countries\/jobs-in-uae\/it-jobs-jobs-in-uae\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":165410,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/were-hiring-software-support-engineer-erp-accounting-systems-16\/","url_meta":{"origin":161123,"position":3},"title":"We\u2019re Hiring Software Support Engineer (ERP \/ Accounting Systems)","author":"Admin","date":"March 25, 2026","format":false,"excerpt":"Kelayakan We are looking for a dedicated Software Support Engineerto join our team and serve as thefirst point of contact... for customers experiencing software-related issues. This role requires strong technical troubleshooting skills, analytical...","rel":"","context":"In &quot;IT Jobs&quot;","block_context":{"text":"IT Jobs","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-gulf-countries\/jobs-in-uae\/it-jobs-jobs-in-uae\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":158667,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/were-hiring-software-support-engineer-erp-accounting-systems-5\/","url_meta":{"origin":161123,"position":4},"title":"We\u2019re Hiring Software Support Engineer (ERP \/ Accounting Systems)","author":"Admin","date":"March 16, 2026","format":false,"excerpt":"Kelayakan We are looking for a dedicated Software Support Engineerto join our team and serve as thefirst point of contact... for customers experiencing software-related issues. This role requires strong technical troubleshooting skills, analytical...","rel":"","context":"In &quot;IT Jobs&quot;","block_context":{"text":"IT Jobs","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-gulf-countries\/jobs-in-uae\/it-jobs-jobs-in-uae\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":168073,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/were-hiring-software-support-engineer-erp-accounting-systems-22\/","url_meta":{"origin":161123,"position":5},"title":"We\u2019re Hiring Software Support Engineer (ERP \/ Accounting Systems)","author":"Admin","date":"March 28, 2026","format":false,"excerpt":"Kelayakan We are looking for a dedicated Software Support Engineerto join our team and serve as thefirst point of contact... for customers experiencing software-related issues. This role requires strong technical troubleshooting skills, analytical...","rel":"","context":"In &quot;IT Jobs&quot;","block_context":{"text":"IT Jobs","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-gulf-countries\/jobs-in-uae\/it-jobs-jobs-in-uae\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"jetpack_sharing_enabled":true,"jetpack_likes_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/pg9e9d-FUL","_links":{"self":[{"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/posts\/161123","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/comments?post=161123"}],"version-history":[{"count":0,"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/posts\/161123\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/media\/161131"}],"wp:attachment":[{"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/media?parent=161123"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/categories?post=161123"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/tags?post=161123"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}