{"id":15867,"date":"2024-12-30T02:59:37","date_gmt":"2024-12-30T02:59:37","guid":{"rendered":"https:\/\/www.whitehattoolbox.com\/jobs\/digital-marketing-account-manager-2\/"},"modified":"2024-12-30T02:59:37","modified_gmt":"2024-12-30T02:59:37","slug":"digital-marketing-account-manager-2","status":"publish","type":"post","link":"https:\/\/www.whitehattoolbox.com\/jobs\/digital-marketing-account-manager-2\/","title":{"rendered":"Digital Marketing Account Manager"},"content":{"rendered":"<p>The Account Manager is accountable for managing and strengthening relationships with our enterprise\/multi-channel clients. With the ultimate goal of bringing new client ideas and solutions, the focus is to exceed client expectations through management, oversight, and execution across several digital channels (paid search, social, display, search engine optimization, email, and web). The primary responsibilities in this role are to act as the liaison and agency point of contact between clients and internal teams ensuring clients\u2019 needs are met; focus on improving client satisfaction and retention; track and manage contract renewals and upsells; collaborate and provide strategic support cross-functionally. The ideal candidate for this role will be self-driven, passionate about pushing boundaries and driving initiatives forward, gets energized by speaking with clients and helping their businesses succeed, and loves to find solutions and paths forward even when circumstances are not highly structured.<span class=\"br\"><\/span><b>Requirements<\/b><span class=\"br\"><\/span>Account Management (80%) <\/p>\n<ul>\n<li>Serve as the primary point of contact for your book of clients<\/li>\n<li>Provide proactive interaction via phone, email, video conferencing, and in-person<\/li>\n<li>Act as a liaison between clients and internal teams<\/li>\n<\/ul>\n<ul>\n<li>Understand expectations and communicate onboarding timeline, goals and strategy, and the best way to deliver reports and deliverables to clients<\/li>\n<li>Ensure client goals and execution tactics are aligned<\/li>\n<li>Improve communication across departments and increase the visibility of strategy across teams for clients utilizing multiple services<\/li>\n<li>Resolve client complaints and issues; communicate with senior staff internally when escalation is needed and appropriate<\/li>\n<li>Focus on retention of clients through quality execution, relationships, and strong client service<\/li>\n<li>Contract management (including renewals, upsells, ad-hoc fee negotiations)<\/li>\n<li>Work with channel team managers to establish account priority<\/li>\n<\/ul>\n<p> Cross-Functional Support (15%) <\/p>\n<ul>\n<li>Join the sales team on prospective client meetings and assist with audits\/preparation<\/li>\n<li>Serve as a liaison between the sales and channel teams to enhance sales materials, and channel team understanding of the sales process<\/li>\n<li>Develop case studies and testimonials<\/li>\n<\/ul>\n<p> Process Improvement (5%) <\/p>\n<ul>\n<li>Develop new and refine existing processes that can be utilized across teams (client onboarding, reporting, internal cross-channel communication, etc.)<\/li>\n<li>Improve process, manage execution, and help communicate account launches, budget\/kicker\/media updates, and renewals to Operations<\/li>\n<li>Make sure that accounts are linked and we have proper access, billing info included<\/li>\n<\/ul>\n<p><b>Requirements:<\/b><\/p>\n<ul>\n<li>Bachelors Degree<\/li>\n<li>Knowledge of and ability to communicate all digital services<\/li>\n<li>Ability to build strong client relationships<\/li>\n<li>Confident presenting to clients via phone and in-person<\/li>\n<li>Minimum 1 year of experience with paid search, social, and display marketing platforms, and tracking\/tagging methods<\/li>\n<li>5 + years of total professional experience<\/li>\n<li>Ability to manage change and maintain a positive attitude<\/li>\n<\/ul>\n<p><b>Benefits<\/b><span class=\"br\"><\/span>Logical Benefits <\/p>\n<ul>\n<li>Medical, Dental, Vision, Short-Term Disability, and Life insurance<\/li>\n<li>401(k) plus match, to help plan for your future<\/li>\n<li>Paid time off (starting at 15 days), plus paid holidays, paid sick days, and paid personal days.<\/li>\n<li>Flexible Fridays<\/li>\n<li>Option to work completely remote<\/li>\n<li>Access to senior management and mentoring opportunities<\/li>\n<li>Optional COVID safe company gatherings<\/li>\n<\/ul>\n<p> Logical is an Equal Opportunity Employer. We strongly encourage candidates of all different backgrounds and identities to apply. Each new hire is an opportunity for us to bring in a different perspective, and we are always eager to further diversify our company.<\/p>\n<p><center><b><a rel=\"nofollow noopener\" href=\"https:\/\/www.careerjet.com\/jobad\/us6d3d8c3decbeb076785a5c1ab6846bee?affid=0852fd5db5a52cbcd75bf945aa534932\" class=\"button purchase\" target=\"_blank\">Apply Now<\/a> <\/b><\/center><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The Account Manager is accountable for managing and strengthening relationships with our enterprise\/multi-channel clients. With the ultimate goal of bringing new client ideas and solutions, the focus is to exceed client expectations through management, oversight, and execution across several digital channels (paid search, social, display, search engine optimization, email, and web). The primary responsibilities in<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[169],"tags":[],"class_list":["post-15867","post","type-post","status-publish","format-standard","hentry","category-digital-marketing-jobs"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack-related-posts":[{"id":127265,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/were-hiring-digital-marketing-project-manager\/","url_meta":{"origin":15867,"position":0},"title":"We\u2019re Hiring Digital Marketing Project Manager","author":"Admin","date":"December 16, 2025","format":false,"excerpt":"Focus Digital is a specialized digital marketing agency providing expert-level SEO and PPC services to small and medium-sized businesses at affordable price points. Our mission is to help small businesses thrive by delivering realistic ROI expectations and sustainable growth strategies, with qualified lead generation as our main KPI. We're seeking\u2026","rel":"","context":"In &quot;Digital Marketing Jobs&quot;","block_context":{"text":"Digital Marketing Jobs","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-india\/it-jobs\/digital-marketing-jobs\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":128852,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/were-hiring-digital-marketing-project-manager-2\/","url_meta":{"origin":15867,"position":1},"title":"We\u2019re Hiring Digital Marketing Project Manager","author":"Admin","date":"January 9, 2026","format":false,"excerpt":"Focus Digital is a specialized digital marketing agency providing expert-level SEO and PPC services to small and medium-sized businesses at affordable price points. Our mission is to help small businesses thrive by delivering realistic ROI expectations and sustainable growth strategies, with qualified lead generation as our main KPI. We're seeking\u2026","rel":"","context":"In &quot;Digital Marketing Jobs&quot;","block_context":{"text":"Digital Marketing Jobs","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-india\/it-jobs\/digital-marketing-jobs\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":131752,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/were-hiring-digital-marketing-project-manager-3\/","url_meta":{"origin":15867,"position":2},"title":"We\u2019re Hiring Digital Marketing Project Manager","author":"Admin","date":"January 19, 2026","format":false,"excerpt":"Focus Digital is a specialized digital marketing agency providing expert-level SEO and PPC services to small and medium-sized businesses at affordable price points. Our mission is to help small businesses thrive by delivering realistic ROI expectations and sustainable growth strategies, with qualified lead generation as our main KPI. We're seeking\u2026","rel":"","context":"In &quot;Digital Marketing Jobs&quot;","block_context":{"text":"Digital Marketing Jobs","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-india\/it-jobs\/digital-marketing-jobs\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":157304,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/were-hiring-senior-digital-marketing-specialist\/","url_meta":{"origin":15867,"position":3},"title":"We\u2019re Hiring Senior Digital Marketing Specialist","author":"Admin","date":"March 15, 2026","format":false,"excerpt":"Activa Media Established in 2005, Activa Media stands as one of Singapore\u2019s leading digital marketing agencies and the first agency in Singapore to be listed on the Main Board of the Hong Kong Stock Exchange (HKEX). Our growth has mirrored that of the diverse clients we serve, extending our footprint\u2026","rel":"","context":"In &quot;Jobs In Singapore&quot;","block_context":{"text":"Jobs In Singapore","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-singapore\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":158346,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/were-hiring-senior-digital-marketing-specialist-2\/","url_meta":{"origin":15867,"position":4},"title":"We\u2019re Hiring Senior Digital Marketing Specialist","author":"Admin","date":"March 16, 2026","format":false,"excerpt":"Activa Media Established in 2005, Activa Media stands as one of Singapore\u2019s leading digital marketing agencies and the first agency in Singapore to be listed on the Main Board of the Hong Kong Stock Exchange (HKEX). Our growth has mirrored that of the diverse clients we serve, extending our footprint\u2026","rel":"","context":"In &quot;Jobs In Singapore&quot;","block_context":{"text":"Jobs In Singapore","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-singapore\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":134759,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/were-hiring-digital-marketing-account-manager-7\/","url_meta":{"origin":15867,"position":5},"title":"We\u2019re Hiring Digital Marketing Account Manager","author":"Admin","date":"January 27, 2026","format":false,"excerpt":"As an Account Manager, you\u2019ll be the face of the agency to your clients\u2014ensuring marketing campaigns meet and exceed expectations. You\u2019ll coordinate with cross-functional teams, develop strategic roadmaps, communicate effectively, and ensure deliverables are aligned with client goals and KPIs. Key Responsibilities: Develop, manage, and execute digital marketing and social\u2026","rel":"","context":"In &quot;Digital Marketing Jobs&quot;","block_context":{"text":"Digital Marketing Jobs","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-india\/it-jobs\/digital-marketing-jobs\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"jetpack_sharing_enabled":true,"jetpack_likes_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/pg9e9d-47V","_links":{"self":[{"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/posts\/15867","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/comments?post=15867"}],"version-history":[{"count":0,"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/posts\/15867\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/media?parent=15867"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/categories?post=15867"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/tags?post=15867"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}