{"id":157901,"date":"2026-03-15T15:57:17","date_gmt":"2026-03-15T15:57:17","guid":{"rendered":"https:\/\/www.whitehattoolbox.com\/jobs\/were-344\/"},"modified":"2026-03-15T15:57:17","modified_gmt":"2026-03-15T15:57:17","slug":"were-344","status":"publish","type":"post","link":"https:\/\/www.whitehattoolbox.com\/jobs\/were-344\/","title":{"rendered":"We\u2019re"},"content":{"rendered":"<p>-country <b>BPO<\/b> vendor relationships to ensure alignment with company goals. Drive KPI and SLA performance across CSAT, AHT, FCR&#8230; across all <b>BPO<\/b> network partners. Management monitors all technical issues and agent downtime. Experience managing KPIs, implementing&#8230;<\/p>\n<p><center><b><a rel=\"nofollow noopener\" href=\"https:\/\/jobviewtrack.com\/v2\/sj5PXhPeY-G5EwWMh4UGK-YozmLWEqbdTRuDbMz3Xf5Kw-i_BKcmtZnQdLvsL_lG29vgQ_0LBk0WQ8L0XDFS3BBCG1_8iYUCQh8Wq-GbJW5hrfY__1YkZkDOCOReZ8nZ8IpghEqTV7Pq2Nnso9jDKyiblKg_GPypoPIx5X8n-VkwC32PGlR27ryi9N7e65kF2N_HfE_d2NE9X24RQgCdjg?affid=1e18623d919a855447a16dd0557b1bec\" class=\"button purchase\" target=\"_blank\">Apply Now<\/a> <\/b><\/center><\/p>\n","protected":false},"excerpt":{"rendered":"<p>-country BPO vendor relationships to ensure alignment with company goals. Drive KPI and SLA performance across CSAT, AHT, FCR&#8230; across all BPO network partners. Management monitors all technical issues and agent downtime. Experience managing KPIs, implementing&#8230;<\/p>\n","protected":false},"author":1,"featured_media":157909,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[175,16],"tags":[],"class_list":["post-157901","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-bpo-kpo-jobs","category-jobs-in-usa"],"jetpack_publicize_connections":[],"jetpack-related-posts":[{"id":156436,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/were-328\/","url_meta":{"origin":157901,"position":0},"title":"We\u2019re","author":"Admin","date":"March 13, 2026","format":false,"excerpt":"-country BPO vendor relationships to ensure alignment with company goals. Drive KPI and SLA performance across CSAT, AHT, FCR... across all BPO network partners. Management monitors all technical issues and agent downtime. Experience managing KPIs, implementing...","rel":"","context":"In &quot;BPO\/KPO Jobs&quot;","block_context":{"text":"BPO\/KPO Jobs","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-india\/it-jobs\/bpo-kpo-jobs\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":158445,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/were-349\/","url_meta":{"origin":157901,"position":1},"title":"We\u2019re","author":"Admin","date":"March 16, 2026","format":false,"excerpt":"-country BPO vendor relationships to ensure alignment with company goals. Drive KPI and SLA performance across CSAT, AHT, FCR... across all BPO network partners. Management monitors all technical issues and agent downtime. Experience managing KPIs, implementing...","rel":"","context":"In &quot;BPO\/KPO Jobs&quot;","block_context":{"text":"BPO\/KPO Jobs","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-india\/it-jobs\/bpo-kpo-jobs\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":156777,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/were-333\/","url_meta":{"origin":157901,"position":2},"title":"We\u2019re","author":"Admin","date":"March 14, 2026","format":false,"excerpt":"Lead the strategy, governance, and day-to-day performance of our operations. Manage and influence multi-site, multi-country BPO vendor relationships to ensure alignment with company goals. Drive KPI and SLA performance across CSAT, AHT, FCR, QA, productivity, compliance, and WFM accuracy. 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