{"id":157254,"date":"2026-03-15T15:16:44","date_gmt":"2026-03-15T15:16:44","guid":{"rendered":"https:\/\/www.whitehattoolbox.com\/jobs\/were-hiring-digital-operations-manager\/"},"modified":"2026-03-15T15:16:44","modified_gmt":"2026-03-15T15:16:44","slug":"were-hiring-digital-operations-manager","status":"publish","type":"post","link":"https:\/\/www.whitehattoolbox.com\/jobs\/were-hiring-digital-operations-manager\/","title":{"rendered":"We\u2019re Hiring Digital Operations Manager"},"content":{"rendered":"<p>1. Role Objective<span class=\"br\"><\/span>To manage and optimize end-to-end digital operations including digital channels (App\/Web), API integrations, digital product performance, customer journeys, automation, and operational governance to drive revenue, efficiency, and superior customer experience.<span class=\"br\"><\/span>2. Key Responsibilities<span class=\"br\"><\/span>A. Digital Channel Operations<\/p>\n<ul>\n<li>Manage day-to-day operations of mobile app, website, self-care portals, and digital storefronts.<\/li>\n<\/ul>\n<ul>\n<li>Monitor digital KPIs: MAU, DAU, conversion rates, drop-offs, revenue per user.<\/li>\n<\/ul>\n<ul>\n<li>Ensure uptime, performance SLAs, and issue resolution with IT teams.<\/li>\n<\/ul>\n<ul>\n<li>Drive continuous optimization of digital funnels (Recharge, Bill Pay, SIM activation, Add-ons, eKYC).<\/li>\n<\/ul>\n<p><span class=\"br\"><\/span>B. API &#038; Backend Operations<\/p>\n<ul>\n<li>Oversee Digital APIs integration with:<\/li>\n<\/ul>\n<p> o CRM<span class=\"br\"><\/span>o Billing<span class=\"br\"><\/span>o Order Management<span class=\"br\"><\/span>o Voucher systems<span class=\"br\"><\/span>o Payment gateways<\/p>\n<ul>\n<li>Monitor API latency, error rates, success ratios.<\/li>\n<\/ul>\n<ul>\n<li>Coordinate with SOA\/middleware teams for response structuring and standardization.<\/li>\n<\/ul>\n<ul>\n<li>Ensure proper logging, traceability (Transaction ID, Session ID, MSISDN).<\/li>\n<\/ul>\n<p><span class=\"br\"><\/span>C. Customer Journey Management<\/p>\n<ul>\n<li>Map and optimize end-to-end digital journeys:<\/li>\n<\/ul>\n<p> o New SIM activation<span class=\"br\"><\/span>o Recharge &#038; Top-up<span class=\"br\"><\/span>o Plan migration<span class=\"br\"><\/span>o Complaint management<\/p>\n<ul>\n<li>Identify friction points using analytics tools (e.g., AppDynamics, Tableau, GA).<\/li>\n<\/ul>\n<ul>\n<li>Implement automation to reduce manual touchpoints.<\/li>\n<\/ul>\n<p><span class=\"br\"><\/span>D. Incident &#038; Problem Management<\/p>\n<ul>\n<li>Act as L2\/L3 escalation point for digital issues.<\/li>\n<\/ul>\n<ul>\n<li>Lead root cause analysis (RCA) for major incidents.<\/li>\n<\/ul>\n<ul>\n<li>Ensure SLA adherence and post-mortem reporting.<\/li>\n<\/ul>\n<ul>\n<li>Coordinate with Network, IT, Billing, and Vendor teams.<\/li>\n<\/ul>\n<p><span class=\"br\"><\/span>E. Data &#038; Reporting<\/p>\n<ul>\n<li>Design dashboards for business performance tracking.<\/li>\n<\/ul>\n<ul>\n<li>Use BI tools (e.g., Tableau, Power BI).<\/li>\n<\/ul>\n<ul>\n<li>Analyze:<\/li>\n<\/ul>\n<p> o Digital revenue contribution<span class=\"br\"><\/span>o Drop-offs<span class=\"br\"><\/span>o API failure patterns<span class=\"br\"><\/span>o Customer behavior analytics<\/p>\n<ul>\n<li>Present insights to leadership.<\/li>\n<\/ul>\n<p><span class=\"br\"><\/span>4. Required Skills<span class=\"br\"><\/span><b>Technical<\/b><\/p>\n<ul>\n<li>Telecom BSS\/OSS understanding<\/li>\n<\/ul>\n<ul>\n<li>API architecture knowledge (REST\/SOAP)<\/li>\n<\/ul>\n<ul>\n<li>SQL basic knowledge<\/li>\n<\/ul>\n<ul>\n<li>Mobile and Web Development Background<\/li>\n<\/ul>\n<ul>\n<li>Java Development Knowledge<\/li>\n<\/ul>\n<ul>\n<li>App performance monitoring tools<\/li>\n<\/ul>\n<p> Functional<\/p>\n<ul>\n<li>Strong analytical thinking<\/li>\n<\/ul>\n<ul>\n<li>Problem-solving capability<\/li>\n<\/ul>\n<ul>\n<li>Stakeholder coordination<\/li>\n<\/ul>\n<ul>\n<li>Process improvement mindset<\/li>\n<\/ul>\n<ul>\n<li>Data-driven decision making<\/li>\n<\/ul>\n<p><a rel=\"nofollow noopener\" href=\"https:\/\/www.careerjet.com.kw\/jobad\/kwc892aeb7aee1ce2f6f9bc4727afdf718?affid=1e18623d919a855447a16dd0557b1bec\" class=\"button purchase\" target=\"_blank\">Apply Now<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>1. Role Objective To manage and optimize end-to-end digital operations including digital channels (App\/Web), API integrations, digital product performance, customer journeys, automation, and operational governance to drive revenue, efficiency, and superior customer experience. 2. Key Responsibilities A. Digital Channel Operations Manage day-to-day operations of mobile app, website, self-care portals, and digital storefronts. Monitor digital KPIs:<\/p>\n","protected":false},"author":1,"featured_media":157255,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[17,33],"tags":[],"class_list":["post-157254","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-jobs-in-gulf-countries","category-jobs-in-kuwait"],"jetpack_publicize_connections":[],"jetpack-related-posts":[{"id":157812,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/were-hiring-digital-operations-manager-2\/","url_meta":{"origin":157254,"position":0},"title":"We\u2019re Hiring Digital Operations Manager","author":"Admin","date":"March 15, 2026","format":false,"excerpt":"1. 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This role focuses on developing impactful\u2026","rel":"","context":"In &quot;Jobs In Gulf Countries&quot;","block_context":{"text":"Jobs In Gulf Countries","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-gulf-countries\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":128201,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/were-hiring-lead-digital-marketing-operations-apla-3\/","url_meta":{"origin":157254,"position":2},"title":"We\u2019re Hiring Lead, Digital Marketing Operations APLA","author":"Admin","date":"December 19, 2025","format":false,"excerpt":"WHO WE ARE LOOKING FOR Nike is seeking a strategic digital operator to Lead Digital Operations for the Digital Marketing team. This is a high-impact role for someone who thrives on operational excellence, process optimization, and collaborative problem-solving. You will be passionate about enabling marketing teams to deliver with clarity\u2026","rel":"","context":"In &quot;Digital Marketing Jobs&quot;","block_context":{"text":"Digital Marketing Jobs","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-india\/it-jobs\/digital-marketing-jobs\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":104221,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/sr-director-digital-marketing-ecommerce\/","url_meta":{"origin":157254,"position":3},"title":"Sr. Director, Digital Marketing &#038; eCommerce","author":"Admin","date":"August 13, 2025","format":false,"excerpt":"Job Description We are seeking an experienced, data-drive Sr. Director Digital Marketing & eCommerce to own and drive the strategy, performance, and optimization of the digital commerce ecosystem for Foresight Sports and Bushnell Golf. This role requires a hybrid mindset of analytical marketing expertise and digital product intuition, ideally with\u2026","rel":"","context":"In &quot;Digital Marketing Jobs&quot;","block_context":{"text":"Digital Marketing Jobs","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-india\/it-jobs\/digital-marketing-jobs\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":118229,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/were-13\/","url_meta":{"origin":157254,"position":4},"title":"We\u2019re","author":"Admin","date":"November 27, 2025","format":false,"excerpt":"BPO Hunting Sales - Service Line Specialist \u2013 IOA (Intelligent Operations and Automation) Location: West coast and Central Candidates Preferred Level: Director About the Role We are seeking a seasoned Service Line Specialist to join our Intelligent Operations and Automation (IOA) business within the Communications, Media, and Technology (CMT) team.\u2026","rel":"","context":"In &quot;BPO\/KPO Jobs&quot;","block_context":{"text":"BPO\/KPO Jobs","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-india\/it-jobs\/bpo-kpo-jobs\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":119558,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/were-28\/","url_meta":{"origin":157254,"position":5},"title":"We\u2019re","author":"Admin","date":"December 1, 2025","format":false,"excerpt":"BPO Hunting Sales - Service Line Specialist \u2013 IOA (Intelligent Operations and Automation) Location: West coast and Central Candidates Preferred Level: Director About the Role We are seeking a seasoned Service Line Specialist to join our Intelligent Operations and Automation (IOA) business within the Communications, Media, and Technology (CMT) team.\u2026","rel":"","context":"In &quot;BPO\/KPO Jobs&quot;","block_context":{"text":"BPO\/KPO Jobs","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-india\/it-jobs\/bpo-kpo-jobs\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"jetpack_sharing_enabled":true,"jetpack_likes_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/pg9e9d-EUm","jetpack_featured_media_url":"https:\/\/i0.wp.com\/www.whitehattoolbox.com\/jobs\/wp-content\/uploads\/2026\/03\/157254-were-hiring-digital-operations-manager.png?fit=%2C&ssl=1","_links":{"self":[{"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/posts\/157254","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/comments?post=157254"}],"version-history":[{"count":0,"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/posts\/157254\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/media\/157255"}],"wp:attachment":[{"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/media?parent=157254"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/categories?post=157254"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/tags?post=157254"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}