{"id":157178,"date":"2026-03-15T15:10:19","date_gmt":"2026-03-15T15:10:19","guid":{"rendered":"https:\/\/www.whitehattoolbox.com\/jobs\/were-hiring-senior-administrator-hardware-asset-management-14\/"},"modified":"2026-03-15T15:10:19","modified_gmt":"2026-03-15T15:10:19","slug":"were-hiring-senior-administrator-hardware-asset-management-14","status":"publish","type":"post","link":"https:\/\/www.whitehattoolbox.com\/jobs\/were-hiring-senior-administrator-hardware-asset-management-14\/","title":{"rendered":"We\u2019re Hiring Senior Administrator – Hardware Asset Management"},"content":{"rendered":"

We use cookies for the best user experience on our website, including to personalize content & offerings, to provide social media features and to analyze traffic. By clicking \u201cAccept All Cookies\u201d you agree to our use of cookies. You can also manage your cookies by clicking on the “Cookie Preferences” and selecting the categories you would like to accept. For more information on how we use cookies please visit our and Modify Cookie Preferences<\/span>Reject All Cookies Accept All Cookies<\/span>Senior Administrator – Hardware Asset Management<\/span>India<\/span>Job Description<\/b><\/span>Senior Administrator – Hardware Asset Management<\/span>Lucknow, Uttar Pradesh<\/span>Job Summary<\/b><\/span>As a Senior Administrator in Support & Operations, you will play a vital role in delivering advanced technical support and operational excellence. Your expertise in hardware break fix solutions will be instrumental in troubleshooting complex incidents, performing root cause analyses, and implementing effective resolutions to enhance customer satisfaction and maintain a robust security posture.<\/span>Key Responsibilities<\/b><\/span>1. Adhere To Quality Standards And Regulatory Requirements By Implementing Best Practices In Hardware Break Fix Processes, Ensuring Compliance With Company Policies.
\n 2. Provide Advanced Support For Complex Incidents Escalated By Analysts By Conducting Thorough Root Cause Analyses And Implementing Effective Solutions To Resolve Technical And Security Issues.
\n 3. Drive Value-Added Activities Such As Updating And Managing The Knowledge Base, Mentoring New Team Members, And Coaching Analysts To Foster A Culture Of Continuous Improvement.
\n 4. Resolve Complex Technical Tickets Within Agreed Slas By Collaborating With Cross-Functional Support Teams, Ensuring Seamless Operations And Maintaining A Strong Security Posture.
\n 5. Enhance Customer Experience And Csat By Achieving First Call Resolution, Minimizing Rejected Resolutions And Reopened Cases, And Proactively Mitigating Security Threats.<\/span>Skill Requirements<\/b><\/span>1. Advanced Proficiency In Hardware Break Fix Techniques And Tools.
\n 2. Strong Analytical Skills For Effective Troubleshooting And Root Cause Analysis.
\n 3. Familiarity With Itil Practices And Incident Management Frameworks.
\n 4. Excellent Communication Skills For Effective Customer Interaction And Team Collaboration.
\n 5. Ability To Work Independently And Manage Multiple Tasks In A Fast-Paced Environment.<\/span>Other Requirements<\/b><\/span>1. Optional But Valuable Certifications: Comptia A+, Itil Foundation, Or Equivalent Hardware Support Certifications<\/span>Information at a Glance<\/span>Why HCLTech?<\/span>At HCLTech, you’ll supercharge your potential. You’ll find your career. And you’ll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.<\/span>HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.<\/span>23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https:\/\/rmkcdn.successfactors.com\/147eb21f\/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https:\/\/rmkcdn.successfactors.com\/147eb21f\/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https:\/\/rmkcdn.successfactors.com\/147eb21f\/b73027be-7aae-4d36-a090-4.svg Personal time off https:\/\/rmkcdn.successfactors.com\/147eb21f\/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https:\/\/rmkcdn.successfactors.com\/147eb21f\/3d42b0fc-4652-435a-9ece-c.svg Access to skills \/ higher education programs\/resources https:\/\/rmkcdn.successfactors.com\/147eb21f\/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https:\/\/rmkcdn.successfactors.com\/147eb21f\/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https:\/\/rmkcdn.successfactors.com\/147eb21f\/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.<\/span>Copyright \u00a9 2025 HCL Technologies Limited<\/span>\u00d7<\/span>Cookie Consent Manager<\/span>When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.<\/span>Required Cookies<\/span>These cookies are required to use this website and can’t be turned off.<\/span>Show More Details<\/span>Required Cookies Provider Description Enabled
\n SAP as service provider<\/span>We use the following session cookies, which are all required to enable the website to function:<\/p>\n