{"id":152063,"date":"2026-03-05T04:15:52","date_gmt":"2026-03-05T04:15:52","guid":{"rendered":"https:\/\/www.whitehattoolbox.com\/jobs\/were-289\/"},"modified":"2026-03-05T04:15:52","modified_gmt":"2026-03-05T04:15:52","slug":"were-289","status":"publish","type":"post","link":"https:\/\/www.whitehattoolbox.com\/jobs\/were-289\/","title":{"rendered":"We\u2019re"},"content":{"rendered":"<p><b>Job Description:<\/b><span class=\"br\"><\/span><b>Overview<\/b><span class=\"br\"><\/span>The IIM BPO Production Technical Support Operator position is responsible for monitoring and reporting on all technical requirements used in production, including all software and hardware. The IIM BPO Production Technical Support Operator is responsible for configuring standard project settings in the capture software. In addition, this role monitors and reports on the functionality of all hardware in production ensuring all equipment is working well, and contacts appropriate parties when escalation is necessary.<br \/><b>Responsibilities<\/b><span class=\"br\"><\/span><b>Key Responsibilities<\/b><\/p>\n<ul>\n<li>Standard project software configuration<\/li>\n<\/ul>\n<ul>\n<li>Continually increasing imaging software proficiency<\/li>\n<\/ul>\n<ul>\n<li>Monitoring and reporting on batch workflow, and intervenes when necessary<\/li>\n<\/ul>\n<ul>\n<li>Monitoring and reporting on of automated processes<\/li>\n<\/ul>\n<ul>\n<li>Monitoring and reporting on in-house hardware (workstations and scanners)<\/li>\n<\/ul>\n<ul>\n<li>Responsible for all uploads and customer ingestion<\/li>\n<\/ul>\n<ul>\n<li>Initial hardware and software troubleshooting and resolution<\/li>\n<\/ul>\n<p> Other essential job functions include, but are not limited to the following:<\/p>\n<ul>\n<li>Responsible for standard project configuration in imaging software<\/li>\n<\/ul>\n<ul>\n<li>Monitoring and reporting on all automated processes, including reporting and customer product delivery<\/li>\n<\/ul>\n<ul>\n<li>Continually increasing proficiency on imaging software<\/li>\n<\/ul>\n<ul>\n<li>Monitoring and reporting on in-house hardware functionality (workstations and scanners)<\/li>\n<\/ul>\n<ul>\n<li>Escalating issues to appropriate parties when problems arise<\/li>\n<\/ul>\n<ul>\n<li>Monitoring and reporting on all automated processes and letting the Processing Center Manager know of any issues that arise<\/li>\n<\/ul>\n<ul>\n<li>Performs other duties as assigned<\/li>\n<\/ul>\n<p> Qualifications<span class=\"br\"><\/span><b>Education Requirements<\/b><\/p>\n<ul>\n<li>Two- year college degree or satisfactory completion of a business curriculum from an accredited school and\/ or equivalent work experience<\/li>\n<\/ul>\n<p><b>Experience Requirements<\/b><\/p>\n<ul>\n<li>One to two years of technical experience in BPO production<\/li>\n<\/ul>\n<ul>\n<li>One to three years of experience in BPO Services or a related industry<\/li>\n<\/ul>\n<ul>\n<li>Experience providing solutions relating to business process improvement<\/li>\n<\/ul>\n<ul>\n<li>Experience servicing internal and external customers<\/li>\n<\/ul>\n<ul>\n<li>Experience working with external vendors\/ partners<\/li>\n<\/ul>\n<ul>\n<li>Excellent interpersonal and communications skills<\/li>\n<\/ul>\n<ul>\n<li>Strong listening skills; ability to understand customers\u2019 needs and equate them to KMBS ECM BPO Services<\/li>\n<\/ul>\n<ul>\n<li>Ability to execute within a team structure<\/li>\n<\/ul>\n<ul>\n<li>Ability to collaborate with internal partners and external vendors<\/li>\n<\/ul>\n<ul>\n<li>Knowledge of Business Process Outsource, back-file and day forward scanning preferred<\/li>\n<\/ul>\n<ul>\n<li>Strong knowledge of Microsoft Word and Excel<\/li>\n<\/ul>\n<ul>\n<li>Knowledge of BPO capture software tools and abilities preferred<\/li>\n<\/ul>\n<p> About Us<span class=\"br\"><\/span>Konica Minolta Business Solutions&#8217; (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta\u2019s 20th anniversary in production print, for which it celebrates &#8220;20 Years of Excellence, Innovation and Impact,\u201d and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta\u2019s bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to be , included on CRN\u2019s MSP 500 list numerous times; recognized as the by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence\u2019s BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its . For more information, please visit Konica Minolta and follow it on , , and .<span class=\"br\"><\/span>Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.<span class=\"br\"><\/span>Au sujet de Konica Minolta<span class=\"br\"><\/span>Solutions d\u2019affaires Konica Minolta (Konica Minolta) a entam\u00e9 son parcours il y a plus de 150 ans, avec la volont\u00e9 de voir et de faire les choses autrement. Elle fait \u00e9quipe avec ses clients pour donner forme \u00e0 leurs id\u00e9es en appuyant leur transformation num\u00e9rique gr\u00e2ce \u00e0 un riche portefeuille de solutions pour un milieu de travail connect\u00e9 et fut\u00e9. Parmi ses technologies d\u2019affaires, on retrouve des services de TI, la gestion intelligente de l\u2019information, des solutions de s\u00e9curit\u00e9 vid\u00e9o et des services d\u2019impression g\u00e9r\u00e9s ainsi que des technologies de bureau et des solutions d\u2019impression industrielle et commerciale. L\u2019ann\u00e9e 2025 marque le 20e anniversaire de l\u2019entr\u00e9e de Konica Minolta dans le march\u00e9 de l\u2019impression de production; l\u2019entreprise souligne \u00ab 20 ann\u00e9es d\u2019excellence, d\u2019innovation et de r\u00e9sultats \u00bb tout en continuant d\u2019\u00eatre une figure de proue dans l\u2019impression num\u00e9rique commerciale. C\u2019est aussi l\u2019ann\u00e9e o\u00f9 la marque bizhub de Konica Minolta c\u00e9l\u00e8bre ses 20 ans, au cours desquels la gamme a r\u00e9volutionn\u00e9 la technologie de bureau, red\u00e9fini les processus des entreprises, et \u00e9volu\u00e9 continuellement pour r\u00e9pondre aux besoins des milieux de travail modernes, mue par les avanc\u00e9es technologiques et la volont\u00e9 d\u2019innover. Konica Minolta est fi\u00e8re de faire partie du palmar\u00e8s 2025 des meilleurs grands employeurs d\u2019Am\u00e9rique de Forbes, d\u2019avoir figur\u00e9 \u00e0 plusieurs reprises au palmar\u00e8s CRN des 500 fournisseurs de services g\u00e9r\u00e9s, d\u2019avoir \u00e9t\u00e9 nomm\u00e9e la marque num\u00e9ro un en mati\u00e8re de fid\u00e9lit\u00e9 des clients sur le march\u00e9 des appareils de bureau multifonctions par Brand Keys pendant 18 ann\u00e9es cons\u00e9cutives, et de s\u2019\u00eatre vue d\u00e9cerner les prix BLI \u00ab A3 Line of the Year \u00bb 2021 et 2025 et \u00ab Most Colour Consistent A3 Brand \u00bb 2021-2023 de Keypoint Intelligence pour sa gamme bizhub One i-Series. Pour en savoir plus, rendez-vous sur le site de Konica Minolta et suivez l\u2019entreprise sur Facebook, YouTube, LinkedIn et Twitter.<span class=\"br\"><\/span>Konica Minolta fonctionne selon un mod\u00e8le de services partag\u00e9s nord-am\u00e9ricain qui permet d\u2019harmoniser les priorit\u00e9s transfrontali\u00e8res et d\u2019am\u00e9liorer la prestation de services aux organisations op\u00e9rationnelles. Le mod\u00e8le combine des fonctions de service am\u00e9ricaine et canadienne afin d\u2019offrir davantage de ressources aux services de soutien comme l\u2019administration des ventes, la logistique et la cha\u00eene d\u2019approvisionnement, le marketing, la planification des produits, la finance, les TI, les RH et les services juridiques.<br \/>\n       EOE Statement<span class=\"br\"><\/span>Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.<span class=\"br\"><\/span>Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.<span class=\"br\"><\/span>Solutions d\u2019affaires Konica Minolta (Canada) Lt\u00e9e. est un employeur d&#8217;opportunit\u00e9 \u00e9gale.<\/p>\n<p><center><b><a rel=\"nofollow noopener\" href=\"https:\/\/jobviewtrack.com\/v2\/PlFu-LLoX7ctb3scpia0RGbpPB7B8OPyLAQN0dlBJ5c_dHLF-nC5v-ZcjrStw6YCWf0ymjN0aH2gvw1AEYaNGV_O6B2JYeTJ7pZmd4DOP-4cI0lHOi0hHUnSVVnAq_3mVkf74Pk0tBBpdoBXO5eUJA_Yu9Rbr4UN1N0B4GnTqkkwtDtYVSucKL0qRwSWg5v5asJYuvYQfuQLHBkmKPwZNA?affid=1e18623d919a855447a16dd0557b1bec\" class=\"button purchase\" target=\"_blank\">Apply Now<\/a> <\/b><\/center><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Job Description: Overview The IIM BPO Production Technical Support Operator position is responsible for monitoring and reporting on all technical requirements used in production, including all software and hardware. The IIM BPO Production Technical Support Operator is responsible for configuring standard project settings in the capture software. In addition, this role monitors and reports on<\/p>\n","protected":false},"author":1,"featured_media":152072,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[175,16],"tags":[],"class_list":["post-152063","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-bpo-kpo-jobs","category-jobs-in-usa"],"jetpack_publicize_connections":[],"jetpack-related-posts":[{"id":152052,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/were-288\/","url_meta":{"origin":152063,"position":0},"title":"We\u2019re","author":"Admin","date":"March 5, 2026","format":false,"excerpt":"Job Description: Overview The IIM BPO Production Technical Support Analyst position is responsible for monitoring and reporting on all technical requirements used in production, including all software and hardware. The IIM BPO Production Technical Support Analyst is responsible for configuring standard project settings in the capture software. In addition, this\u2026","rel":"","context":"In &quot;BPO\/KPO Jobs&quot;","block_context":{"text":"BPO\/KPO Jobs","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-india\/it-jobs\/bpo-kpo-jobs\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":152031,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/were-286\/","url_meta":{"origin":152063,"position":1},"title":"We\u2019re","author":"Admin","date":"March 5, 2026","format":false,"excerpt":"Job Description: Overview The IIM BPO Project Manager is responsible for Conversion Services\/Document Management Solutions that form the basis of the information Services. This responsibility includes project supervision, resource monitoring, and assistance with reporting and development of specialized programs for tracking and organization per contract. 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The IIM BPO Project...","rel":"","context":"In &quot;BPO\/KPO Jobs&quot;","block_context":{"text":"BPO\/KPO Jobs","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-india\/it-jobs\/bpo-kpo-jobs\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":152757,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/were-295\/","url_meta":{"origin":152063,"position":4},"title":"We\u2019re","author":"Admin","date":"March 8, 2026","format":false,"excerpt":"Overview: The ECM BPO Production Technical Support Operator position is responsible for monitoring and reporting... on all technical requirements used in production, including all software and hardware. The ECM BPO Production Technical Support...","rel":"","context":"In &quot;BPO\/KPO Jobs&quot;","block_context":{"text":"BPO\/KPO Jobs","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-india\/it-jobs\/bpo-kpo-jobs\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":2925,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/iim\/","url_meta":{"origin":152063,"position":5},"title":"IIM","author":"Admin","date":"November 12, 2024","format":false,"excerpt":"Overview: The IIM BPO Project Manager is responsible for Conversion Services\/Document Management Solutions that form..., and assistance with reporting and development of specialized programs for tracking and organization per contract. 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