{"id":15033,"date":"2024-12-26T12:02:00","date_gmt":"2024-12-26T12:02:00","guid":{"rendered":"https:\/\/www.whitehattoolbox.com\/jobs\/gsd-tier-1-python-irc249742\/"},"modified":"2024-12-26T12:02:00","modified_gmt":"2024-12-26T12:02:00","slug":"gsd-tier-1-python-irc249742","status":"publish","type":"post","link":"https:\/\/www.whitehattoolbox.com\/jobs\/gsd-tier-1-python-irc249742\/","title":{"rendered":"GSD Tier 1 \u2013 Python IRC249742"},"content":{"rendered":"

Description:<\/b><\/span>\u2013 Triage issues coming from various channels such as phone, chat, or web portal.
\n \u2013 Prioritize customer urgency and issue priority.
\n \u2013 Search and reuse information gained from internal information repositories.
\n \u2013 Log all incidents and requests into the case management system.
\n \u2013 Accurately document all customer interactions in a case management system.
\n \u2013 Connect issues and cases to the most appropriate and effective resource.
\n \u2013 Create positive experiences through effective and clear communications, appropriate sense of urgency, and respect for our customers\u2019 time and effort.<\/span>Requirements:<\/b><\/span>What you\u2019ll do:<\/span>\u2013 Triage issues coming from various channels such as phone, chat, or web portal
\n \u2013 Prioritize customer urgency and issues priority
\n \u2013 Search and reuse information gained from our internal information repositories
\n \u2013 Log all incidents and requests into our case management system
\n \u2013 Accurately document all customer interactions in a case management system
\n \u2013 Create positive experiences through effective and clear communication
\n \u2013 Excellent Communication Skills, Written and oral.<\/span>\u2013 Good Hands-on experience in Python.
\n \u2013 Appropriate sense of urgency and respect for our customers\u2019 time and effort<\/span>What you\u2019ll need to succeed:<\/span>\u2013 Ability to assess customer sentiment at all stages during the communication.
\n \u2013 Ability to drive issues through the organization with urgency.
\n \u2013 Ability to communicate verbally or in writing with the appropriate etiquette, timeliness, and professionalism.
\n \u2013 Ability to understand the business impact of issues.
\n \u2013 Ability to stay calm under stressful conditions while driving issues<\/span>Job Responsibilities:<\/b><\/span>\u2013 Triage issues coming from various channels such as phone, chat, or web portal.
\n \u2013 Prioritize customer urgency and issue priority.
\n \u2013 Search and reuse information gained from internal information repositories.
\n \u2013 Log all incidents and requests into the case management system.
\n \u2013 Accurately document all customer interactions in a case management system.
\n \u2013 Connect issues and cases to the most appropriate and effective resource.
\n \u2013 Create positive experiences through effective and clear communications, appropriate sense of urgency, and respect for our customers\u2019 time and effort.<\/span>What We Offer<\/b><\/span>Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them.<\/span>Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment – or even abroad in one of our global centers or client facilities!<\/span>Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays.<\/span>Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings.<\/span>Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses.<\/span>Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!<\/span>About GlobalLogic GlobalLogic is a leader in digital engineering. We help brands across the globe design and build innovative products, platforms, and digital experiences for the modern world. By integrating experience design, complex engineering, and data expertise-we help our clients imagine what’s possible, and accelerate their transition into tomorrow’s digital businesses. Headquartered in Silicon Valley, GlobalLogic operates design studios and engineering centers around the world, extending our deep expertise to customers in the automotive, communications, financial services, healthcare and life sciences, manufacturing, media and entertainment, semiconductor, and technology industries. GlobalLogic is a Hitachi Group Company operating under Hitachi, Ltd. (TSE: 6501) which contributes to a sustainable society with a higher quality of life by driving innovation through data and technology as the Social Innovation Business.<\/p>\n

Apply Now<\/a> <\/b><\/center><\/p>\n","protected":false},"excerpt":{"rendered":"

Description: \u2013 Triage issues coming from various channels such as phone, chat, or web portal. \u2013 Prioritize customer urgency and issue priority. \u2013 Search and reuse information gained from internal information repositories. \u2013 Log all incidents and requests into the case management system. \u2013 Accurately document all customer interactions in a case management system. \u2013<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[148],"tags":[],"class_list":["post-15033","post","type-post","status-publish","format-standard","hentry","category-python-jobs"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack-related-posts":[{"id":122662,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/were-hiring-senior-service-desk-and-asset-specialist\/","url_meta":{"origin":15033,"position":0},"title":"We\u2019re Hiring Senior Service Desk and Asset Specialist","author":"Admin","date":"December 6, 2025","format":false,"excerpt":"Job Description: Position Objective The IT Senior Service Desk and Asset Management Specialist is a highly motivated professional with a high level of expertise in technical support, specialising in troubleshooting and analysis. 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This role involves diagnosing\u2026","rel":"","context":"In "PHP Jobs"","block_context":{"text":"PHP Jobs","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-india\/it-jobs\/software-development\/php-jobs\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":100066,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/onsite-it-support-engineer\/","url_meta":{"origin":15033,"position":3},"title":"Onsite IT Support Engineer","author":"Admin","date":"July 31, 2025","format":false,"excerpt":"About Us Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the look-out for individuals\u2026","rel":"","context":"In "Jobs In Singapore"","block_context":{"text":"Jobs In Singapore","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-singapore\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":112865,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/global-service-desk\/","url_meta":{"origin":15033,"position":4},"title":"Global Service Desk","author":"Admin","date":"September 8, 2025","format":false,"excerpt":"JD for Servicedesk: Provides first-tier technical support by directly responding to customer requests and inquiries. Identifies IT productivity issues and provides troubleshooting, leveraging knowledge management practices, with the goal of remediating incidents. Educates customers and communicates troubleshooting steps.? Resolves routine hardware and software incidents. Follows documented workflow and established standards\u2026","rel":"","context":"In "Hardware Jobs"","block_context":{"text":"Hardware Jobs","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-india\/it-jobs\/hardware-jobs\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":118323,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/were-hiring-it-site-support-tech\/","url_meta":{"origin":15033,"position":5},"title":"We\u2019re Hiring IT Site Support Tech","author":"Admin","date":"November 27, 2025","format":false,"excerpt":"Overview Responsibilities Receives and responds to workflow requests in the form of trouble tickets through the Remedy ticketing system. Spots problem trends as they emerge. Reduces overall numbers of problems through effective root cause analysis and long term fixes. 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