{"id":147994,"date":"2026-02-26T06:14:35","date_gmt":"2026-02-26T06:14:35","guid":{"rendered":"https:\/\/www.whitehattoolbox.com\/jobs\/were-hiring-technical-support-engineer\/"},"modified":"2026-02-26T06:14:35","modified_gmt":"2026-02-26T06:14:35","slug":"were-hiring-technical-support-engineer","status":"publish","type":"post","link":"https:\/\/www.whitehattoolbox.com\/jobs\/were-hiring-technical-support-engineer\/","title":{"rendered":"We\u2019re Hiring Technical Support Engineer"},"content":{"rendered":"<p>Company Name: VARITE India Private Limited<span class=\"br\"><\/span><b>About The Client:<\/b><br \/>\n       Client is a pioneering Software Engineering and IT consultancy company, transforming and executing at the intersection of Domain and Technology to create digital leaders for our people, clients, partners, and communities.<span class=\"br\"><\/span><b>About The Job:<\/b><\/p>\n<ul>\n<li>Client is seeking an experienced Senior Technical Support Engineer to lead Level 2 application support for our digital guest-facing and operational web and mobile platforms.<\/li>\n<li>This is a hands-on technical leadership role, sitting at the intersection of engineering, DevOps, and customer experience \u2014 ensuring our digital channels deliver the reliability and performance our guests expect.<\/li>\n<li>You will serve as the primary escalation point for complex application incidents, leading a team of L2 technicians while collaborating closely with development, QA, and DevOps teams to drive resolution, root cause analysis, and continuous improvement across our web and mobile estate.<\/li>\n<li>Beyond the technical skills, we are looking for someone who takes ownership, communicates with clarity at all levels, and brings a continuous improvement mindset to everything they do.<\/li>\n<li>Experience in aviation, travel, or a similarly complex, high-availability digital environment would be a strong advantage.<\/li>\n<\/ul>\n<p> Essential Job Functions: <\/p>\n<ul>\n<li>Act as the primary escalation contact for Level 2 support tickets, troubleshooting and resolving complex issues in web (e.g., frontend\/backend frameworks like React, Node.js) and mobile applications (e.g., iOS\/Android using Swift, Kotlin, or cross-platform tools like Flutter\/React Native).<\/li>\n<li>Lead and mentor a team of L2 support technicians, providing technical guidance, conducting knowledge-sharing sessions, and ensuring adherence to best practices in incident management.<\/li>\n<li>Perform in-depth root cause analysis (RCA) for recurring issues, utilising tools such as debugging software and log analysers (e.g., Dynatrace).<\/li>\n<li>Collaborate with development, QA, and DevOps teams to reproduce issues, recommend code fixes, and contribute to application improvements including CI\/CD pipelines and automated testing.<\/li>\n<li>Monitor application health using APM tools (e.g., New Relic, Dynatrace, Quantum Metric) and proactively identify potential bottlenecks in web APIs or mobile app integrations.<\/li>\n<li>Develop and maintain support documentation, including troubleshooting guides, knowledge base articles, and automated scripts (e.g., Python, Bash, or PowerShell).<\/li>\n<li>Handle on-call rotations for critical incidents, ensuring SLAs are met and minimising downtime in production environments.<\/li>\n<li>Analyse user feedback and metrics to drive continuous improvement in support processes and application stability.<\/li>\n<li>Stay updated with emerging technologies in web\/mobile development and support methodologies.<\/li>\n<\/ul>\n<p> Qualifications: <\/p>\n<ul>\n<li>Bachelor&#8217;s degree in Computer Science, Information Technology, or a related field (or equivalent experience).<\/li>\n<li>At least 5 years of hands-on experience in technical support roles, with a focus on troubleshooting web and mobile applications in production environments.<\/li>\n<li>Proven expertise in web technologies (e.g., HTML\/CSS\/JavaScript, RESTful APIs, cloud services like Azure\/AWS) and mobile platforms (e.g., native iOS\/Android development, app deployment via App Store\/Google Play).<\/li>\n<li>Strong debugging skills, including experience with version control (Git), issue tracking (Jira), and monitoring tools.<\/li>\n<li>Familiarity with security best practices, such as handling vulnerabilities (OWASP), authentication protocols (OAuth, JWT), and data privacy regulations (GDPR\/CCPA).<\/li>\n<li>Excellent problem-solving abilities, with a track record of resolving escalated issues under pressure.<\/li>\n<li>Leadership experience, including team mentoring and process optimisation.<\/li>\n<li>Strong communication skills for interacting with technical and non-technical<\/li>\n<\/ul>\n<p> How to Apply: Interested candidates are encouraged to respond\/submit their updated resumes, and for additional job opportunities, please visit<span class=\"br\"><\/span>Unlock Rewards: Refer Candidates and Earn.<br \/>\n       If you&#8217;re not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you&#8217;ll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.<span class=\"br\"><\/span>Experience Level Bonus Referral: 0-2 years INR 5,000<br \/>\n       2-6 years INR 7,500<br \/>\n       6+ years INR 10,000<span class=\"br\"><\/span>About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.<span class=\"br\"><\/span><b>Equal Opportunity Employer:<\/b><br \/>\n       VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.<\/p>\n<p><center><b><a rel=\"nofollow noopener\" href=\"https:\/\/www.careerjet.co.in\/jobad\/in02a78225122688cb6154c78b96b6a201?affid=1e18623d919a855447a16dd0557b1bec\" class=\"button purchase\" target=\"_blank\">Apply Now<\/a> <\/b><\/center><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Company Name: VARITE India Private Limited About The Client: Client is a pioneering Software Engineering and IT consultancy company, transforming and executing at the intersection of Domain and Technology to create digital leaders for our people, clients, partners, and communities. About The Job: Client is seeking an experienced Senior Technical Support Engineer to lead Level<\/p>\n","protected":false},"author":1,"featured_media":147995,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[60,75,20,71,15],"tags":[],"class_list":["post-147994","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-flutter-jobs","category-flutter-jobs-mobile-app-developer-jobs","category-it-jobs","category-it-jobs-jobs-in-uae","category-jobs-in-india"],"jetpack_publicize_connections":[],"jetpack-related-posts":[{"id":154824,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/were-hiring-technical-lead-full-stack-engineer\/","url_meta":{"origin":147994,"position":0},"title":"We\u2019re Hiring Technical Lead &#8211; Full Stack Engineer","author":"Admin","date":"March 11, 2026","format":false,"excerpt":"Technical Lead - Full Stack Engineer About Junglee Games: Junglee Games is part of Flutter Entertainment, the world... gaming ecosystem and joining Flutter Entertainment\u2019s global talent community, shaping the future of digital entertainment...","rel":"","context":"In &quot;Flutter Jobs&quot;","block_context":{"text":"Flutter Jobs","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-india\/it-jobs\/software-development\/mobile-app-developer\/flutter-jobs\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":181555,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/were-hiring-staff-software-engineer-consumer-flutter-application\/","url_meta":{"origin":147994,"position":1},"title":"We\u2019re Hiring Staff Software Engineer &#8211; Consumer Flutter Application","author":"Admin","date":"May 30, 2026","format":false,"excerpt":"drives, cards, and SSDs. 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We're looking for a Senior Flutter Developer to own the client-side architecture and business logic... of that app. The Role You'll be the senior technical voice on the Flutter side of the app. This role is about depth: knowing...","rel":"","context":"In &quot;Flutter Jobs&quot;","block_context":{"text":"Flutter Jobs","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-india\/it-jobs\/software-development\/mobile-app-developer\/flutter-jobs\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":155201,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/were-hiring-technical-lead-full-stack-engineer-2\/","url_meta":{"origin":147994,"position":3},"title":"We\u2019re Hiring Technical Lead &#8211; Full Stack Engineer","author":"Admin","date":"March 12, 2026","format":false,"excerpt":"Technical Lead - Full Stack Engineer About Junglee Games: Junglee Games is part of Flutter Entertainment, the world... gaming ecosystem and joining Flutter Entertainment\u2019s global talent community, shaping the future of digital entertainment...","rel":"","context":"In &quot;Flutter Jobs&quot;","block_context":{"text":"Flutter Jobs","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-india\/it-jobs\/software-development\/mobile-app-developer\/flutter-jobs\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":132890,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/were-hiring-custom-software-engineer-22\/","url_meta":{"origin":147994,"position":4},"title":"We\u2019re Hiring Custom Software Engineer","author":"Admin","date":"January 24, 2026","format":false,"excerpt":"Sorry, the page you are looking for could not be found. Enter a job search below Latest jobs Senior Analyst - Client Service & Operations Arc Attest Ahmedabad, Gujarat Job Description: Overview Analyst will be responsible for conducting verifications as per client requirements. Analyst will be involved in conducting verifications\u2026","rel":"","context":"In &quot;Flutter Jobs&quot;","block_context":{"text":"Flutter Jobs","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-india\/it-jobs\/software-development\/mobile-app-developer\/flutter-jobs\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":140629,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/were-hiring-custom-software-engineer-35\/","url_meta":{"origin":147994,"position":5},"title":"We\u2019re Hiring Custom Software Engineer","author":"Admin","date":"February 16, 2026","format":false,"excerpt":"business process and application requirements. 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