{"id":1412,"date":"2024-11-07T07:15:15","date_gmt":"2024-11-07T07:15:15","guid":{"rendered":"https:\/\/www.whitehattoolbox.com\/jobs\/2024\/11\/07\/service-desk-administrator-it-help-desk-camp-buehring-kuwait-secret-clearance-required\/"},"modified":"2024-11-07T07:15:15","modified_gmt":"2024-11-07T07:15:15","slug":"service-desk-administrator-it-help-desk-camp-buehring-kuwait-secret-clearance-required","status":"publish","type":"post","link":"https:\/\/www.whitehattoolbox.com\/jobs\/service-desk-administrator-it-help-desk-camp-buehring-kuwait-secret-clearance-required\/","title":{"rendered":"Service Desk Administrator (IT Help Desk) &#8211; Camp Buehring, Kuwait (Secret Clearance Required)"},"content":{"rendered":"<p><b>Company Overview:<\/b><span class=\"br\"><\/span>Work Where it Matters<span class=\"br\"><\/span>Five Rivers Services (FRS), an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.<span class=\"br\"><\/span>At FRS, the work you do every day makes a difference in the lives of our 15,000 I\u00f1upiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.<span class=\"br\"><\/span>For our shareholders, FRS provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.<span class=\"br\"><\/span>For our government customers, FRS provides full-spectrum capabilities including enterprise IT support services, satellite and communications IT operations and maintenance support, classified and unclassified base operations and administrative services, and more.<span class=\"br\"><\/span>As an FRS employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options. Description:<span class=\"br\"><\/span>Five Rivers Services is looking for a Service Desk Administrator to work in Jahra, KW. To join our team of outstanding professionals, apply today!<span class=\"br\"><\/span>Our Service Desk Administrator provides front-line customer service desk support, responsible for responding to and resolving computer, printer, and network issues. Customers contact the Service desk in-person, by phone, using Remedy and\/or by sending emails. This position involves a high degree of quick decision making and detailed task management to ensure all work orders not resolved at the Service Desk are immediately assigned to the appropriate IT groups. Excellent customer service skills are mandatory. Responsibilities: <\/p>\n<ul>\n<li>Primary support and interface with site Information Management Officers (IMO) to ensure all Service Desk resources are utilized in the most efficient manner<\/li>\n<li>Assists the IMO with daily functions of computer, network and software management for the site and all users<\/li>\n<\/ul>\n<p> Provides immediate response to all customers who come to the Service Desk Person-to-person interaction involves troubleshooting, information exchange and help with ticket submission and issues<span class=\"br\"><\/span>Provides telephone customer support for incoming and follow up calls used for initial troubleshooting<span class=\"br\"><\/span>May be required to work for 12-hour shifts utilizing Remedy call management software and other tools, to log and manage trouble tickets<span class=\"br\"><\/span>Must have the technical ability to accurately determine call routing for trouble tickets that cannot be resolved immediately at the Service Desk<span class=\"br\"><\/span>Troubleshoots Microsoft OS issues on Army Gold Master\/Universal Gold Master along with setup and Microsoft Office 2007<span class=\"br\"><\/span>Troubleshoots all other site authorized software with IMOs and users<span class=\"br\"><\/span>Creates logon and email accounts using Microsoft Exchange Server and User Manager<span class=\"br\"><\/span>Manages Network Services with Server Manager, Print Queue Management and CISCO VMPS Administration<span class=\"br\"><\/span>Works within a small continuous improvement focused team<span class=\"br\"><\/span>Tracks and documents work performed to allow accurate reporting of all Service Desk activities<span class=\"br\"><\/span>Completes all tasks and assignments as requested by Supervisors and Management<span class=\"br\"><\/span>Performs other duties and assignments as required Qualifications: <\/p>\n<ul>\n<li>Must be a US citizen with an active Secret clearance, or higher level, security clearance<\/li>\n<\/ul>\n<p> High school diploma or GED with at least one (1) year experience in a service desk\/help desk environment<span class=\"br\"><\/span>Prerequisite requirements for State-side applicants: valid U.S. passport, must be able to obtain and maintain an International Driver\u2019s Permit (IDP), valid U.S. driver\u2019s license, and the ability to successfully pass a police clearance check and medical qualifications<span class=\"br\"><\/span>Prerequisites for in-country applicants: valid U.S. passport, valid International Driver\u2019s Permit (IDP) or Kuwait-issued driver&#8217;s license, valid U.S. driver\u2019s license, medical qualifications, self-identify current visa sponsor &#038; employer, and a copy of your Civil ID and\/or work visa<span class=\"br\"><\/span>You must be able to meet all health requirements, including but not limited to, current and future vaccination requirements for infectious diseases such as COVID-19<span class=\"br\"><\/span>Must be able to pass a details medical and dental exam<span class=\"br\"><\/span>Must be able to complete CONUS Replacement Center (CRC) Training for deployment overseas<span class=\"br\"><\/span>Must have a working knowledge of Microsoft Office software<span class=\"br\"><\/span>Demonstrated strong customer service skills are mandatory * Excellent interpersonal skills are required<span class=\"br\"><\/span>Requires candidates to adhere to DoD 8570.01-M: all candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. The authorized certifications for this job title are listed as follows:<span class=\"br\"><\/span>IAT Level I Baseline:<span class=\"br\"><\/span>CompTIA A+ CE, Network+ CE, SSCP, CCNA-Security, CND, or a higher level (IAT II\/III) compliant certification.<span class=\"br\"><\/span>Computing Environment (CE):<span class=\"br\"><\/span>CompTIA: Server+.<span class=\"br\"><\/span>Microsoft: 365 Certified: Modern Desktop Administrator Associate.<span class=\"br\"><\/span>Microsoft: MCSA: Windows 10.<span class=\"br\"><\/span>Microsoft: MCSA: Windows Server 2012.<span class=\"br\"><\/span>Microsoft: MCSA: Windows Server 2016.<span class=\"br\"><\/span>Microsoft: MCSE: Cloud Platform and Infrastructure.<span class=\"br\"><\/span>Microsoft: MCSE: Enterprise Devices and Apps.<span class=\"br\"><\/span>Microsoft: MCSE: Private Cloud 2012.<span class=\"br\"><\/span>Microsoft: MCSE: Server Infrastructure 2012.<span class=\"br\"><\/span>Microsoft: MCT: Certified IT Professional.<span class=\"br\"><\/span>Microsoft: MCT: Certified Systems Administrator.<span class=\"br\"><\/span>Microsoft: 365 Certified: Endpoint Administrator Associate.<span class=\"br\"><\/span>Microsoft: 365 Certified: Enterprise Administrator Expert.<span class=\"br\"><\/span>Microsoft: 365 Certified: Messaging Administrator Associate.<span class=\"br\"><\/span>Microsoft: 365 Certified: Modern Desktop Administrator Associate.<span class=\"br\"><\/span>Microsoft: 365 Certified: Security Administrator Associate. Microsoft: Certified: Azure Administrator Associate.<span class=\"br\"><\/span>Microsoft: Certified: Azure Database Administrator Associate.<span class=\"br\"><\/span>Microsoft: Certified: Azure Security Engineer Associate.<span class=\"br\"><\/span>Microsoft: Certified: Azure Solutions Architect Expert.<span class=\"br\"><\/span>Microsoft: Certified: Identity and Access Administrator Associate.<span class=\"br\"><\/span>Microsoft: Certified: Information Protection Administrator Associate.<span class=\"br\"><\/span>Microsoft: Certified: Security Operations Analyst Associate.<span class=\"br\"><\/span>Microsoft: MCSA: SQL 2016 Database Admin.<span class=\"br\"><\/span>Microsoft: MCSA: SQL 2016 Database BI Development.<span class=\"br\"><\/span>Microsoft: MCSA: SQL 2016 Database Dev.<span class=\"br\"><\/span>Microsoft: MCSE: Core Infrastructure.<span class=\"br\"><\/span>Microsoft: MCSE: Database Management and Analytics.<span class=\"br\"><\/span>Microsoft: MCSE: Productivity Solutions Expert. Job ID: 2024-14014 Work Type: On-Site<br \/><a rel=\"nofollow noopener\" href=\"https:\/\/www.careerjet.com.kw\/jobad\/kwe5c97867889dcf34d7dc0e8f96ae2371?affid=0852fd5db5a52cbcd75bf945aa534932\" class=\"button purchase\" target=\"_blank\">Apply Now<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Company Overview: Work Where it Matters Five Rivers Services (FRS), an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska. At FRS, the work you do every day makes a difference<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[33],"tags":[],"class_list":["post-1412","post","type-post","status-publish","format-standard","hentry","category-jobs-in-kuwait"],"jetpack_publicize_connections":[],"jetpack-related-posts":[{"id":147119,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/were-hiring-principal-frs-treasury-accountant\/","url_meta":{"origin":1412,"position":0},"title":"We\u2019re Hiring Principal FRS &#038; Treasury Accountant","author":"Admin","date":"February 25, 2026","format":false,"excerpt":"Who is Tenable? Tenable\u00ae is the Exposure Management company. 44,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 45 percent of the Global 2...","rel":"","context":"In &quot;Jobs in Dublin&quot;","block_context":{"text":"Jobs in Dublin","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-usa\/jobs-in-dublin\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":58638,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/telecommunications-network-engineer-us-citizenship-active-secret-clearance-required-kuwait-2\/","url_meta":{"origin":1412,"position":1},"title":"Telecommunications Network Engineer &#8211; US Citizenship &#038; Active Secret Clearance required (Kuwait)","author":"Admin","date":"April 3, 2025","format":false,"excerpt":"Company Overview: Work Where it Matters Five Rivers Services (FRS), an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects ...","rel":"","context":"In &quot;Jobs In Gulf Countries&quot;","block_context":{"text":"Jobs In Gulf Countries","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-gulf-countries\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":1409,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/service-desk-administrator-it-help-desk-camp-arifjan-kuwait-secret-clearance-required\/","url_meta":{"origin":1412,"position":2},"title":"Service Desk Administrator (IT Help Desk) &#8211; Camp Arifjan, Kuwait (Secret Clearance Required)","author":"Admin","date":"November 7, 2024","format":false,"excerpt":"Company Overview: Work Where it Matters Five Rivers Services (FRS), an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska. At FRS, the work you do\u2026","rel":"","context":"In &quot;Jobs In Kuwait&quot;","block_context":{"text":"Jobs In Kuwait","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-gulf-countries\/jobs-in-kuwait\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":1642,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/service-desk-administrator-it-help-desk-camp-arifjan-kuwait-secret-clearance-required-akima-llc\/","url_meta":{"origin":1412,"position":3},"title":"Service Desk Administrator (IT Help Desk) &#8211; Camp Arifjan, Kuwait (Secret Clearance Required) &#8211; Akima, LLC","author":"Admin","date":"November 8, 2024","format":false,"excerpt":"Company Overview: Work Where it Matters Five Rivers Services (FRS), an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska. At FRS, the work you do\u2026","rel":"","context":"In &quot;Jobs In Kuwait&quot;","block_context":{"text":"Jobs In Kuwait","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-gulf-countries\/jobs-in-kuwait\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":1407,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/adpe-technician-desktop-support-camp-arifjan-kuwait-secret-clearance-required\/","url_meta":{"origin":1412,"position":4},"title":"ADPE Technician (Desktop Support) -Camp Arifjan, Kuwait (Secret Clearance Required)","author":"Admin","date":"November 7, 2024","format":false,"excerpt":"Company Overview: Work Where it Matters Five Rivers Services (FRS), an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska. At FRS, the work you do\u2026","rel":"","context":"In &quot;Jobs In Kuwait&quot;","block_context":{"text":"Jobs In Kuwait","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-gulf-countries\/jobs-in-kuwait\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":6952,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/telecommunications-network-engineer-us-citizenship-active-secret-clearance-required-kuwait\/","url_meta":{"origin":1412,"position":5},"title":"Telecommunications Network Engineer &#8211; US Citizenship &#038; Active Secret Clearance required (Kuwait)","author":"Admin","date":"November 30, 2024","format":false,"excerpt":"Company Overview: Work Where it Matters Five Rivers Services (FRS), an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska. At FRS, the work you do\u2026","rel":"","context":"In &quot;Jobs In Kuwait&quot;","block_context":{"text":"Jobs In Kuwait","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-gulf-countries\/jobs-in-kuwait\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"jetpack_sharing_enabled":true,"jetpack_likes_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/pg9e9d-mM","jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/posts\/1412","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/comments?post=1412"}],"version-history":[{"count":0,"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/posts\/1412\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/media?parent=1412"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/categories?post=1412"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/tags?post=1412"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}