{"id":139229,"date":"2026-02-14T12:19:59","date_gmt":"2026-02-14T12:19:59","guid":{"rendered":"https:\/\/www.whitehattoolbox.com\/jobs\/were-hiring-operations-governance-control-senior-officer\/"},"modified":"2026-02-14T12:19:59","modified_gmt":"2026-02-14T12:19:59","slug":"were-hiring-operations-governance-control-senior-officer","status":"publish","type":"post","link":"https:\/\/www.whitehattoolbox.com\/jobs\/were-hiring-operations-governance-control-senior-officer\/","title":{"rendered":"We\u2019re Hiring Operations Governance & Control Senior Officer"},"content":{"rendered":"

Job Category: MashreqBank Egypt<\/span>Job Description: 1<\/span>Job Title:<\/b><\/span>Operations Governance & Control Senior Officer<\/span>Direct Supervisor:<\/span>Operations Governance & Control Manager<\/span>2<\/span>Job Purpose<\/b><\/span>Ensure control on all activities in line with all policies, procedures and delivery standard, ultimately reflecting in satisfactory audit rating and high level of customer satisfactions, and ensure all processes are in line with regulatory requirement.<\/span>Assist in leading governance and controls activities in Egypt Operations. Quality Control Check assurance and strict governance over Operations units.
\n 3<\/span>Dimensions<\/b><\/span>Operating Budget<\/span>NA<\/span>Capital Exp. Budget<\/span>4<\/span>Key Result Areas<\/b><\/span>Perform daily QC Sample selection & testing activities across all operations units for CPC, Retail Ops, Trade finance , Compliance Operations & Corp. Ops. and communicate the checking results with Operation unit heads\/managers<\/span>Error log and Customer complaints Monitoring and Tracking- Daily<\/span>Process refresher, Compliance guidelines, General Sanctions & RCSA trainings – Quarterly<\/span>Tracking remediation for QC errors Investigate quality issues and assure receive the justification and corrective actions required from concerned units’ managers and assure properly maintaining of corrective actions<\/span>Investigate and analyze the errors \/incidents root cause and proper action<\/span>Maintain tracker for quality checks and prepare the performance MIS’s represents unit’s quality check results<\/span>Provide the Governance & Control Manager by monthly QC summery dashboard unit wise<\/span>Performing the periodic control review activities and define issues & gaps to be enhanced in control environment<\/span>Following up RCSA & Risk Register review within different operations units assure proper submission in terms of time lines and adherence to policy<\/span>Timely review and updation of the QC Framework and QC & MIS SOP – Annually or Adhoc<\/span>Gate keeper for all the process SOP’s – Annually or Adhoc<\/span>Built and maintain strong and effective relationships with all business & operations groups to achieve bank goals and objectives<\/span>Review Operations central reports review to ensure no loss \/ error.<\/span>Identify people training needs regarding governance and controls activities<\/span>Monitor Operations related accounts and sundry lines for accuracy and reconciliation and following with unit heads the gap fixing if any<\/span>Support the Governance & Control assistant Manager in enhancement of Improve risk and audit profile of Operations.<\/span>QC Calibration calls with the teams Monthly<\/span>Ensure the data cleansing and expired documents renewal tasks are done properly and on-time<\/span>5 Operating Environment, Framework and Boundaries, Working Relationships<\/span>Interaction with Operations units’ managers, Branches, MIS, Technology, GRC, ORM and Functional Ops Units in HO.<\/span>Interaction with systems controls units, ICU, AFCG, UPA, Operations, Legal department, ORM and Business in order to develop procedures, processes and systems.<\/span>Strict compliance with bank’s policy and procedures.<\/span>Ensure that the workflow in Operations is going smooth and all problems are scheduled in a timely manner.<\/span>Work closely with all operations functions and developing of solution for the complex problems
\n 6<\/span>Problem Solving<\/span>Adhere to group commitments to the customers within the requisite control environment.<\/span>Follow through to closure on all waivers given to Operations functions<\/span>Resolve all queries \/ deficiencies pertaining to the relevant processes, documents, customer requests in compliance with banks and central bank laid down procedure and guideline with regard to KYC etc.<\/span>Manage problems relating to process and policy Operations Functions<\/span>Deal with all the problems associated with multiple interdependences especially banking related systems.<\/span>Resolve all queries \/ deficiencies pertaining to the relevant processes, and manage problems relating to process and policy
\n 7<\/span>Decision Making Authority & Responsibility<\/span>Support in approving operational processes and operating systems in Operations e.g. absence, delay or failure which could result in direct or indirect losses or negative impact on bank operations and customers<\/span>Responsible for ensuring satisfactory audit risk rating from AFCG with the team contributing to improvement across Operations<\/span>Responsible for SOPs changes<\/span>To provide support to Operations team regarding the Controls problems that they may face it.<\/span>Support in System access changes approvals
\n 8<\/span>Knowledge, Skills and Experience<\/b><\/span>Graduate degree with 5-8 years’ experience in banking departments with experience of banking operations at lest for 2 years .<\/span>Well rounded experience in Controls and clear understanding of banking business requirement<\/span>Interpersonal skills with good communication skills with multi tasking capabilities.<\/span>Coordination and basic Management skills.<\/span>Good knowledge of banking products and regulations.<\/span>Understand technical solution and implication.<\/span>Job Holder<\/span>Date<\/span>Line Manager<\/span>Approved By<\/span>Date<\/span>About Us:<\/b><\/span>The leading financial institution in MENA<\/span>While more than half a century old, we proudly think like a challenger, startup, and innovator<\/span>in banking and finance, powered by a diverse and dynamic team who put customers first.<\/span>Together, we pioneer key innovations and developments in banking and financial services.<\/span>Our mandate? To help customers find their way to Rise Every Day, partnering with them through<\/span>the highs and lows to help them reach their goals and unlock their unique vision of success.<\/span>Delivering superior service to clients by leading with innovation, treating colleagues with dignity and fairness while pursuing opportunities that grow shareholders value.<\/span>We actively contribute to the community through responsible banking in our mission to inspire more people to Rise.<\/p>\n

Apply Now<\/a> <\/b><\/center><\/p>\n","protected":false},"excerpt":{"rendered":"

Job Category: MashreqBank Egypt Job Description: 1 Job Title: Operations Governance & Control Senior Officer Direct Supervisor: Operations Governance & Control Manager 2 Job Purpose Ensure control on all activities in line with all policies, procedures and delivery standard, ultimately reflecting in satisfactory audit rating and high level of customer satisfactions, and ensure all processes<\/p>\n","protected":false},"author":1,"featured_media":139230,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[37,17],"tags":[],"class_list":["post-139229","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-jobs-in-egypt","category-jobs-in-gulf-countries"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/www.whitehattoolbox.com\/jobs\/wp-content\/uploads\/2026\/02\/139229-were-hiring-operations-governance-control-senior-officer.png?fit=%2C&ssl=1","jetpack-related-posts":[{"id":136976,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/were-hiring-senior-officer-cybersecurity-2\/","url_meta":{"origin":139229,"position":0},"title":"We\u2019re Hiring Senior Officer – Cybersecurity","author":"Admin","date":"February 6, 2026","format":false,"excerpt":"Recruit Ref: L0604212884 Posting Date: 2026-02-03 Link Asset Management Limited Senior Officer - Cybersecurity Role Objective As an IT Governance & Risk Control Senior Officer, you will establish and maintain a robust IT governance framework that bridges operational execution (1st line) with enterprise risk and compliance oversight (2nd line). 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