{"id":135915,"date":"2026-02-05T18:48:45","date_gmt":"2026-02-05T18:48:45","guid":{"rendered":"https:\/\/www.whitehattoolbox.com\/jobs\/were-hiring-retail-operations-agent\/"},"modified":"2026-02-05T18:48:45","modified_gmt":"2026-02-05T18:48:45","slug":"were-hiring-retail-operations-agent","status":"publish","type":"post","link":"https:\/\/www.whitehattoolbox.com\/jobs\/were-hiring-retail-operations-agent\/","title":{"rendered":"We\u2019re Hiring Retail Operations Agent"},"content":{"rendered":"<p>Retail Operations Agent<span class=\"br\"><\/span>ABOUT FLUTTER ENTERTAINMENT \u200b<span class=\"br\"><\/span>Flutter Entertainment is the world\u2019s largest sports betting and iGaming operator with 13.9 million Average Monthly Players worldwide and an annual revenue of $14Bn in 2024. We have a portfolio of iconic brands, including Paddy Power, Betfair, FanDuel, PokerStars, Junglee Games and Sportsbet.<span class=\"br\"><\/span>Flutter Entertainment is listed on both the New York Stock Exchange (NYSE) and the London Stock Exchange (LSE). In 2024, we were recognized in TIME\u2019s 100 Most Influential Companies under the &#8216;Pioneers&#8217; category\u2014a testament to our innovation and impact. Our ambition is to transform global gaming and betting to deliver long-term growth and a positive, sustainable future for our sector. Together, we are Changing the Game.<span class=\"br\"><\/span>Working at Flutter is a chance to work with a growing portfolio of brands across a range of opportunities. We will support you every step of the way to help you grow. Just like our brands, we ensure our people have everything they need to succeed.<span class=\"br\"><\/span>FLUTTER ENTERTAINMENT INDIA\u200b<span class=\"br\"><\/span>Our Hyderabad office, located in one of India\u2019s premier technology parks is the Global Capability Center for Flutter Entertainment. A center of expertise and innovation, this hub is now home to over 900+ talented colleagues working across Customer Service Operations, Data and Technology, Finance Operations, HR Operations, Procurement Operations, and other key enabling functions.<span class=\"br\"><\/span>We are committed to crafting impactful solutions for all our brands and divisions to power Flutter&#8217;s incredible growth and global impact. With the scale of a leader and the mindset of a challenger, we\u2019re dedicated to creating a brighter future for our customers, colleagues, and communities.<span class=\"br\"><\/span><b>OVERVIEW OF THE ROLE<\/b><span class=\"br\"><\/span>The role of Retail Operations Agent will ensure you play a pivotal role in assisting the Retail Operations team supporting our front-line colleagues and customers along with key retail stakeholders.<span class=\"br\"><\/span><b>KEY RESPONSIBILITIES<\/b><\/p>\n<ul>\n<li>Respond promptly and effectively to incoming or outgoing communication to colleagues and customers while exhibiting high levels of attention to detail (Chats, emails etc..)<\/li>\n<li>Ensure that all shop colleague queries are followed up and resolved in a timely manner.<\/li>\n<li>Contribute to the ongoing development and improvement of the colleague and customer experience.<\/li>\n<li>Bet Auditing to ensure bets are settled and paid in correct fashion.<\/li>\n<li>Contribute towards achieving OKR\u2019s &#038; Team KPI\u2019s.<\/li>\n<li>The above list of job duties is not exclusive or exhaustive and the role holder will be required to undertake such tasks as may reasonably be expected within the scope and expectations of the role.<\/li>\n<\/ul>\n<p> TO EXCEL IN THIS ROLE, YOU NEED TO HAVE <\/p>\n<ul>\n<li>Excellent communications skills.<\/li>\n<li>Strong all-round understanding of MS Office applications, especially Word &#038; Excel.<\/li>\n<li>Shows initiative, suggesting ways to improve both customer &#038; shop colleague experience.<\/li>\n<li>Flexible approach to working in a dynamic environment.<\/li>\n<li>A passion for sportsbook products and applicable expertise.<\/li>\n<li>Strong Investigative Skills.<\/li>\n<\/ul>\n<p><b>BENEFITS WE OFFER<\/b><span class=\"br\"><\/span>Access to Learnerbly, Udemy, and a Self-Development Fund for upskilling.<span class=\"br\"><\/span>Career growth through Internal Mobility Programs.<span class=\"br\"><\/span>Comprehensive Health Insurance for you and dependents.<span class=\"br\"><\/span>Well-Being Fund and 24\/7 Assistance Program for holistic wellness.<span class=\"br\"><\/span>Free Meals, Cab Allowance, and a Home Office Setup Allowance.<span class=\"br\"><\/span>Employer PF Contribution, gratuity, Personal Accident &#038; Life Insurance.<span class=\"br\"><\/span>Sharesave Plan to purchase discounted company shares.<span class=\"br\"><\/span>Volunteering Leave and Team Events to build connections.<span class=\"br\"><\/span>Recognition through the Kudos Platform and Referral Rewards.<span class=\"br\"><\/span><b>WHY CHOOSE US<\/b><span class=\"br\"><\/span>Flutter is an equal-opportunity employer and values the unique perspectives and experiences that everyone brings. Our message to colleagues and stakeholders is clear: everyone is welcome, and every voice matters. We have ambitious growth plans and goals for the future. Here&#8217;s an opportunity for you to play a pivotal role in shaping the future of Flutter Entertainment India.<\/p>\n<p><center><b><a rel=\"nofollow noopener\" href=\"https:\/\/www.careerjet.co.in\/jobad\/in8b1ca94c7693150b372694e554b76ac1?affid=1e18623d919a855447a16dd0557b1bec\" class=\"button purchase\" target=\"_blank\">Apply Now<\/a> <\/b><\/center><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Retail Operations Agent ABOUT FLUTTER ENTERTAINMENT \u200b Flutter Entertainment is the world\u2019s largest sports betting and iGaming operator with 13.9 million Average Monthly Players worldwide and an annual revenue of $14Bn in 2024. We have a portfolio of iconic brands, including Paddy Power, Betfair, FanDuel, PokerStars, Junglee Games and Sportsbet. Flutter Entertainment is listed on<\/p>\n","protected":false},"author":1,"featured_media":135916,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[60,75,20,71,15],"tags":[],"class_list":["post-135915","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-flutter-jobs","category-flutter-jobs-mobile-app-developer-jobs","category-it-jobs","category-it-jobs-jobs-in-uae","category-jobs-in-india"],"jetpack_publicize_connections":[],"jetpack-related-posts":[{"id":100295,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/hse-compliance-analyst\/","url_meta":{"origin":135915,"position":0},"title":"HSE Compliance Analyst","author":"Admin","date":"July 31, 2025","format":false,"excerpt":"HSE Compliance Analyst HSE Compliance Analyst ABOUT FLUTTER ENTERTAINMENT \u200b Flutter Entertainment is a global... and Sportsbet.\u200b \u200bListed on both the New York Stock Exchange (NYSE) and the London Stock Exchange (LSE), Flutter was recently...","rel":"","context":"In &quot;Flutter Jobs&quot;","block_context":{"text":"Flutter Jobs","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-india\/it-jobs\/software-development\/mobile-app-developer\/flutter-jobs\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":100301,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/data-analyst-15\/","url_meta":{"origin":135915,"position":1},"title":"Data Analyst","author":"Admin","date":"July 31, 2025","format":false,"excerpt":"Data Analyst Data Science Analyst (Entry Level) ABOUT FLUTTER ENTERTAINMENT \u200b Flutter Entertainment is a global... and Sportsbet.\u200b \u200bListed on both the New York Stock Exchange (NYSE) and the London Stock Exchange (LSE), Flutter was recently...","rel":"","context":"In &quot;Flutter Jobs&quot;","block_context":{"text":"Flutter Jobs","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-india\/it-jobs\/software-development\/mobile-app-developer\/flutter-jobs\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":98707,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/tech-enablement-automation-manager\/","url_meta":{"origin":135915,"position":2},"title":"Tech Enablement &#038; Automation Manager","author":"Admin","date":"July 26, 2025","format":false,"excerpt":"Tech Enablement & Automation Manager ABOUT FLUTTER ENTERTAINMENT \u200b Flutter Entertainment is the world\u2019s largest... and Sportsbet. Flutter Entertainment is listed on both the New York Stock Exchange (NYSE) and the London Stock Exchange (LSE...","rel":"","context":"In &quot;Flutter Jobs&quot;","block_context":{"text":"Flutter Jobs","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-india\/it-jobs\/software-development\/mobile-app-developer\/flutter-jobs\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":79193,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/ic-sr-analyst\/","url_meta":{"origin":135915,"position":3},"title":"IC. Sr Analyst","author":"Admin","date":"May 31, 2025","format":false,"excerpt":"IC. Sr Analyst-1 Senior Auditor 1 ABOUT FLUTTER ENTERTAINMENT \u200b Flutter Entertainment is the world\u2019s largest... and Sportsbet. Flutter Entertainment is listed on both the New York Stock Exchange (NYSE) and the London Stock Exchange (LSE...","rel":"","context":"In &quot;Flutter Jobs&quot;","block_context":{"text":"Flutter Jobs","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-india\/it-jobs\/software-development\/mobile-app-developer\/flutter-jobs\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":96432,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/global-training-developer-instructional-design\/","url_meta":{"origin":135915,"position":4},"title":"Global Training Developer (Instructional design)","author":"Admin","date":"July 19, 2025","format":false,"excerpt":"Global Training Developer (Instructional design) ABOUT FLUTTER ENTERTAINMENT \u200b Flutter Entertainment is the world... and Sportsbet. Flutter Entertainment is listed on both the New York Stock Exchange (NYSE) and the London Stock Exchange (LSE...","rel":"","context":"In &quot;Flutter Jobs&quot;","block_context":{"text":"Flutter Jobs","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-india\/it-jobs\/software-development\/mobile-app-developer\/flutter-jobs\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":64387,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/hr-operations-quality-assurance-partner\/","url_meta":{"origin":135915,"position":5},"title":"HR Operations Quality Assurance Partner","author":"Admin","date":"April 19, 2025","format":false,"excerpt":"HR Operations Quality Assurance Partner ABOUT FLUTTER ENTERTAINMENT \u200b Flutter Entertainment is the world\u2019s largest... and Sportsbet. Flutter Entertainment is listed on both the New York Stock Exchange (NYSE) and the London Stock Exchange (LSE...","rel":"","context":"In &quot;Flutter Jobs&quot;","block_context":{"text":"Flutter Jobs","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-india\/it-jobs\/software-development\/mobile-app-developer\/flutter-jobs\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"jetpack_sharing_enabled":true,"jetpack_likes_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/pg9e9d-zmb","jetpack_featured_media_url":"https:\/\/i0.wp.com\/www.whitehattoolbox.com\/jobs\/wp-content\/uploads\/2026\/02\/135915-were-hiring-retail-operations-agent.png?fit=%2C&ssl=1","_links":{"self":[{"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/posts\/135915","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/comments?post=135915"}],"version-history":[{"count":0,"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/posts\/135915\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/media\/135916"}],"wp:attachment":[{"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/media?parent=135915"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/categories?post=135915"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/tags?post=135915"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}