{"id":12376,"date":"2024-12-16T11:59:28","date_gmt":"2024-12-16T11:59:28","guid":{"rendered":"https:\/\/www.whitehattoolbox.com\/jobs\/banquet-operations-manager-holiday-inn\/"},"modified":"2024-12-16T11:59:28","modified_gmt":"2024-12-16T11:59:28","slug":"banquet-operations-manager-holiday-inn","status":"publish","type":"post","link":"https:\/\/www.whitehattoolbox.com\/jobs\/banquet-operations-manager-holiday-inn\/","title":{"rendered":"Banquet Operations Manager &#8211; Holiday Inn"},"content":{"rendered":"<p>FINANCIAL RETURNS <\/p>\n<ul>\n<li>Develop and implement Promotions Calendar for F&#038;B products<\/li>\n<li>Manage special event concepts<\/li>\n<li>Anticipate market changes and review operations when necessary<\/li>\n<li>Conduct competitor analysis<\/li>\n<li>Up-sell property facilities<\/li>\n<li>Actively pursue cost saving measures<\/li>\n<li>Recycle wherever possible<\/li>\n<li>Liaise with Sales Manager during tender process to obtain new accounts, Food and Beverage specific<\/li>\n<li>Manage wage and beverage cost<\/li>\n<li>Forecasting<\/li>\n<li>Stock control<\/li>\n<li>Analyse food and beverage statistics through point-of-sale system<\/li>\n<li>Monitor upselling process and revenue on regular bases<\/li>\n<li>Under the assistance of the senior Finance Manager co-ordinate the preparation of the Departmental annual budget and work to achieve the budget by monitoring and controlling the departmental operations, considering revenue and expenditure<\/li>\n<li>On an ongoing basis, control and analyze departmental costs to ensure performance against budget, implementing corrective measures where necessary to produce positive business results<\/li>\n<li>Effectively manage staffing costs by preparing efficient work schedules in line with legal requirements<\/li>\n<\/ul>\n<p><b>PEOPLE<\/b><\/p>\n<ul>\n<li>Effectively manage the restaurant by ensuring the following:<\/li>\n<\/ul>\n<ul>\n<li>Oversee the Implementation of standards as detailed in the departmental standards and procedures manual<\/li>\n<li>Supervise all restaurant Team and assure all standards are maintained<\/li>\n<li>Open and close restaurant with full responsibility on hand<\/li>\n<li>Adhere to opening and closing procedures<\/li>\n<li>Adhere to bill paying procedures<\/li>\n<li>Conduct effective shift briefings ensuring all staff are aware of VIPs, special occasions, daily specials; emphasis on upselling certain products; etc.<\/li>\n<li>Personally meet and farewell a minimum of 80% of your customers<\/li>\n<li>Encourage and motivate staff to provide optimum service during all shifts<\/li>\n<li>Morning Briefing focuses \u2013<\/li>\n<\/ul>\n<ul>\n<li>Forecast busy operation vs last year<\/li>\n<li>Communicate upselling items focus Beverages and Particular dishes<\/li>\n<li>Communicate any People Birthday\/ Events\/ activities<\/li>\n<li>Motivate and Inspire team<\/li>\n<li>Coach, Coach, and Coach<\/li>\n<li>Provides leadership and guidance to all team members<\/li>\n<li>Conduct interviews of potential employees who have been recommended by Personnel<\/li>\n<li>Work within the company\u2019s Human Resource Management System to ensure the departmental performance of staff is productive. Duties include:<\/li>\n<li>Plan for future staffing needs<\/li>\n<li>Recruit in line with company guidelines<\/li>\n<li>Prepare detailed induction programs for new staff<\/li>\n<li>Maintain a comprehensive, current and guest focused set of departmental standards and procedures and oversee their implementation<\/li>\n<li>Ensure training needs analysis of your departmental staff is carried out and training programs are designed and implemented to meet needs<\/li>\n<li>Actively work at developing your staff and identify high potentials<\/li>\n<li>Maintain training records for all direct reports and ensure they do the same for their staff<\/li>\n<li>Conduct probation and formal performance appraisal in line with company guidelines<\/li>\n<li>Coach, counsel and discipline staff, providing constructive feedback to enhance performance<\/li>\n<li>Approve leave requests after considering peaks and troughs in the business<\/li>\n<li>Regularly communicate with staff to maintain good relations<\/li>\n<\/ul>\n<p> GUEST EXPERIENCE <\/p>\n<ul>\n<li>Share recommendations and guest comments to Chef and Food and Beverage Manager to reflect current customer profile<\/li>\n<li>Create positive publicity opportunities<\/li>\n<li>Manage customer database and utilize effectively<\/li>\n<li>Review Guest Comments Card &#038; Feedback and handle personally with care<\/li>\n<li>Check reservation list and VIP booking \/ big groups assuring proper preparation<\/li>\n<li>Assure the manning is up to Par for the forecasted operation<\/li>\n<li>Visit tables and check on guest on an ongoing basis<\/li>\n<li>Handle guest complaint and assure superior service is provided at all times and No Guest leaves the hotel not happy.<\/li>\n<li>Demonstrate service attributes in accordance with industry expectations and company standards including:<\/li>\n<\/ul>\n<ul>\n<li>Being attentive to Guests<\/li>\n<li>Accurately and promptly fulfilling Guests requests<\/li>\n<li>Anticipate Guests needs<\/li>\n<li>Maintain a high level of knowledge which affects the Guest experience<\/li>\n<li>Demonstrating a \u2018service\u2019 attitude<\/li>\n<li>Taking appropriate action to resolve guest complaints<\/li>\n<li>Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers<\/li>\n<li>Co-ordinate the day-to-day operations of the Banquet floor to obtain maximum profit and maximum guest satisfaction<\/li>\n<li>Greet function organizers on arrival and ensure that their requests are dealt with<\/li>\n<\/ul>\n<p> RESPONSIBLE BUSINESS <\/p>\n<ul>\n<li>Check food timing \/ drink timing as needed<\/li>\n<li>Support by running food (taking food out) to tables as needed during busy operation<\/li>\n<li>Pre-bus tables as needed during busy operation<\/li>\n<li>Assure that the opening procedures and closing procedures check list for each outlet is properly implemented<\/li>\n<li>Assure the weekly maintenance and other preventive maintenance is ongoing<\/li>\n<li>Ensure the details on the event order are delivered<\/li>\n<li>Follow up problems which may arise from event order and room allocations and rectify as soon as possible<\/li>\n<li>Maintain master file of banquet functions<\/li>\n<li>Supervise VIP functions as required<\/li>\n<li>Oversee all service and set ups<\/li>\n<li>Ensure rooms, quality of food and final set up are inspected regularly<\/li>\n<li>Ensure all equipment requests are fulfilled<\/li>\n<li>Weekly Tasks<\/li>\n<li>Revenue \/ Forecast<\/li>\n<li>Motivational team upselling program<\/li>\n<li>Scheduling \/ vacations \/ Overtime \/ Causals \/ Manning<\/li>\n<li>On-Job Weekly Training \/ focuses<\/li>\n<li>New initiatives<\/li>\n<li>Notice boards<\/li>\n<li>Recognitions<\/li>\n<\/ul>\n<p> Don&#8217;t quite meet every single requirement, but still believe you&#8217;d be a great fit for the job? We&#8217;ll never know unless you hit the &#8216;Apply&#8217; button. Start your journey with us today.<br \/>\n       This job has been sourced from an external job board.<br \/>\n       More jobs on https:\/\/www.qureos.com\/<span class=\"br\"><\/span>Take Your Hiring to the Next Level<br \/><a rel=\"nofollow noopener\" href=\"https:\/\/www.careerjet.com.kw\/jobad\/kw89cfcedac1f62510a658d7264ffeb54a?affid=0852fd5db5a52cbcd75bf945aa534932\" class=\"button purchase\" target=\"_blank\">Apply Now<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>FINANCIAL RETURNS Develop and implement Promotions Calendar for F&amp;B products Manage special event concepts Anticipate market changes and review operations when necessary Conduct competitor analysis Up-sell property facilities Actively pursue cost saving measures Recycle wherever possible Liaise with Sales Manager during tender process to obtain new accounts, Food and Beverage specific Manage wage and beverage<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[33],"tags":[],"class_list":["post-12376","post","type-post","status-publish","format-standard","hentry","category-jobs-in-kuwait"],"jetpack_publicize_connections":[],"jetpack-related-posts":[{"id":172663,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/were-hiring-food-beverage-manager\/","url_meta":{"origin":12376,"position":0},"title":"We\u2019re Hiring Food &#038; Beverage Manager","author":"Admin","date":"April 5, 2026","format":false,"excerpt":"Company Description Join us at Accor, where life pulses with passion!\u200b As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able\u2026","rel":"","context":"In &quot;Jobs In Egypt&quot;","block_context":{"text":"Jobs In Egypt","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-gulf-countries\/jobs-in-egypt\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":130114,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/were-hiring-marketing-manager-2\/","url_meta":{"origin":12376,"position":1},"title":"We\u2019re Hiring Marketing Manager","author":"Admin","date":"January 15, 2026","format":false,"excerpt":"About the job Marketing Manager Job Title - Marketing Manager About the Role We are seeking a dynamic and results-driven Marketing Manager to lead and execute marketing strategies that drive brand awareness, customer acquisition, and revenue growth across food and beverage or restaurant operations. This role focuses on developing impactful\u2026","rel":"","context":"In &quot;Jobs In Gulf Countries&quot;","block_context":{"text":"Jobs In Gulf Countries","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-gulf-countries\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":122168,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/were-hiring-assistant-manager\/","url_meta":{"origin":12376,"position":2},"title":"We\u2019re Hiring Assistant Manager","author":"Admin","date":"December 5, 2025","format":false,"excerpt":"The Assistant Manager's primary purpose is to assist in supervising and directing daily operations of an Abby's Restaurant to assure quality food, sanitation, beverage preparation, and customer service. Responsible to learn and demonstrate technical and managerial skills and attitudes necessary to manage an Abby's as profitably and as professionally as\u2026","rel":"","context":"In &quot;Jobs in Prineville&quot;","block_context":{"text":"Jobs in Prineville","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-usa\/jobs-in-prineville\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":124635,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/were-hiring-assistant-manager-4\/","url_meta":{"origin":12376,"position":3},"title":"We\u2019re Hiring Assistant Manager","author":"Admin","date":"December 8, 2025","format":false,"excerpt":"The Assistant Manager's primary purpose is to assist in supervising and directing daily operations of an Abby's Restaurant to assure quality food, sanitation, beverage preparation, and customer service. Responsible to learn and demonstrate technical and managerial skills and attitudes necessary to manage an Abby's as profitably and as professionally as\u2026","rel":"","context":"In &quot;Jobs in Prineville&quot;","block_context":{"text":"Jobs in Prineville","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-usa\/jobs-in-prineville\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":123073,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/were-hiring-assistant-manager-2\/","url_meta":{"origin":12376,"position":4},"title":"We\u2019re Hiring Assistant Manager","author":"Admin","date":"December 6, 2025","format":false,"excerpt":"The Assistant Manager's primary purpose is to assist in supervising and directing daily operations of an Abby's Restaurant to assure quality food, sanitation, beverage preparation, and customer service. Responsible to learn and demonstrate technical and managerial skills and attitudes necessary to manage an Abby's as profitably and as professionally as\u2026","rel":"","context":"In &quot;Jobs in Prineville&quot;","block_context":{"text":"Jobs in Prineville","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-usa\/jobs-in-prineville\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":123763,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/were-hiring-assistant-manager-3\/","url_meta":{"origin":12376,"position":5},"title":"We\u2019re Hiring Assistant Manager","author":"Admin","date":"December 7, 2025","format":false,"excerpt":"The Assistant Manager's primary purpose is to assist in supervising and directing daily operations of an Abby's Restaurant to assure quality food, sanitation, beverage preparation, and customer service. Responsible to learn and demonstrate technical and managerial skills and attitudes necessary to manage an Abby's as profitably and as professionally as\u2026","rel":"","context":"In &quot;Jobs in Prineville&quot;","block_context":{"text":"Jobs in Prineville","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-usa\/jobs-in-prineville\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"jetpack_sharing_enabled":true,"jetpack_likes_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/pg9e9d-3dC","jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/posts\/12376","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/comments?post=12376"}],"version-history":[{"count":0,"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/posts\/12376\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/media?parent=12376"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/categories?post=12376"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.whitehattoolbox.com\/jobs\/wp-json\/wp\/v2\/tags?post=12376"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}