{"id":11858,"date":"2024-12-15T01:00:04","date_gmt":"2024-12-15T01:00:04","guid":{"rendered":"https:\/\/www.whitehattoolbox.com\/jobs\/vendor\/"},"modified":"2024-12-15T01:00:04","modified_gmt":"2024-12-15T01:00:04","slug":"vendor","status":"publish","type":"post","link":"https:\/\/www.whitehattoolbox.com\/jobs\/vendor\/","title":{"rendered":"Vendor"},"content":{"rendered":"

Join a leading fintech company that’s democratizing finance for all.<\/span>Robinhood Markets was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood and its subsidiaries and affiliates are lowering barriers and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.<\/span>With growth as the top priority…<\/span>The business is seeking curious, growth-minded thinkers to help shape our vision, structures and systems; playing a key-role as we launch into our ambitious future. If you’re invigorated by our mission, values, and drive to change the world – we’d love to have you apply.<\/span>About the team + role<\/span>The Global Outsourcing team, part of Robinhood Platform Shared Services, is looking for a Vendor Relationship Manager that will be responsible for managing performance outputs and stakeholder relationships throughout our Business Partner Outsourced (Service Partner) contact center network. This dynamic and fast-paced role will own account and program management, performance management, documentation of business operations and related initiatives for the Robinhood business and the various functions supported. This includes Customer Experience, Financial Crimes, Fraud, Account Operations, Content Moderation, Credit support and SAY Technologies.<\/span>A top candidate for this role has notable experience in vendor management as well as people management in a performance centric department, preferably in the Tech or Financial Services industry, with additional experience in business requirements development, project management skills and cross-functional teaming. The role will require extensive interaction across multiple cross-functional areas such as Workforce Management, Business Analytics, Finance, Learning and Development, Quality Assurance and Compliance.<\/span>This candidate will work closely with the business office\/ product managers and will be a liaison between vendors and internal partners, including escalation support, program administration, research and analysis, and overall program operational performance from a business perspective.<\/span>The role is located in the office location(s) listed on this job description which will align with our in-office working environment. Please connect with your recruiter for more information regarding our in-office philosophy and expectations.<\/span>What you’ll do<\/b><\/span>Reporting directly to the Director of Global Outsourcing, the ideal candidate achieves project goals by engaging effectively with partners at all levels across the organization, including operations management, technical subject matter experts, business partners, vendors, and senior management. Responsibilities include, but are not limited to: <\/p>\n