{"id":112865,"date":"2025-09-08T02:59:56","date_gmt":"2025-09-08T02:59:56","guid":{"rendered":"https:\/\/www.whitehattoolbox.com\/jobs\/global-service-desk\/"},"modified":"2025-09-08T02:59:56","modified_gmt":"2025-09-08T02:59:56","slug":"global-service-desk","status":"publish","type":"post","link":"https:\/\/www.whitehattoolbox.com\/jobs\/global-service-desk\/","title":{"rendered":"Global Service Desk"},"content":{"rendered":"<p>JD for Servicedesk:<\/p>\n<ul>\n<li>Provides first-tier technical support by directly responding to customer requests and inquiries.<\/li>\n<li>Identifies IT productivity issues and provides troubleshooting, leveraging knowledge management practices, with the goal of remediating incidents.<\/li>\n<li>Educates customers and communicates troubleshooting steps.? Resolves routine hardware and software incidents.<\/li>\n<li>Follows documented workflow and established standards to resolve routine and newly reported issues.<\/li>\n<li>Escalates to the appropriate technical resources for more complex incidents.<\/li>\n<li>Adheres to customer communication engagement tool standards (including phone logging and ticketing systems) and is available during scheduled shifts.<\/li>\n<li>Participates as an integral part of the team, exhibiting ownership, follow through, initiative, awareness and effective communication with customers, peers, upper tiers, and management.<\/li>\n<li>Able to work assigned schedule subject to Progressives flexible schedule policies and practices.<\/li>\n<li>Able to work variable and flexible hours, such as nights, weekends, and holidays in response to business needs has context menu<\/li>\n<li>15 Years regular education.<\/li>\n<li>Cab facility provide for night shift only or as per TCS Project terms &#038; Conditions.<\/li>\n<\/ul>\n<p><center><b><a rel=\"nofollow noopener\" href=\"https:\/\/www.careerjet.co.in\/jobad\/ined1950b2ed79787c65c5c9439ce8a77a?affid=0852fd5db5a52cbcd75bf945aa534932\" class=\"button purchase\" target=\"_blank\">Apply Now<\/a> <\/b><\/center><\/p>\n","protected":false},"excerpt":{"rendered":"<p>JD for Servicedesk: Provides first-tier technical support by directly responding to customer requests and inquiries. Identifies IT productivity issues and provides troubleshooting, leveraging knowledge management practices, with the goal of remediating incidents. Educates customers and communicates troubleshooting steps.? Resolves routine hardware and software incidents. Follows documented workflow and established standards to resolve routine and newly<\/p>\n","protected":false},"author":1,"featured_media":112866,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[21,71,20,15],"tags":[],"class_list":["post-112865","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-hardware-jobs","category-it-jobs-jobs-in-uae","category-it-jobs","category-jobs-in-india"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/www.whitehattoolbox.com\/jobs\/wp-content\/uploads\/2025\/09\/112865-global-service-desk.png?fit=%2C&ssl=1","jetpack-related-posts":[{"id":122662,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/were-hiring-senior-service-desk-and-asset-specialist\/","url_meta":{"origin":112865,"position":0},"title":"We\u2019re Hiring Senior Service Desk and Asset Specialist","author":"Admin","date":"December 6, 2025","format":false,"excerpt":"Job Description: Position Objective The IT Senior Service Desk and Asset Management Specialist is a highly motivated professional with a high level of expertise in technical support, specialising in troubleshooting and analysis. 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