{"id":1085,"date":"2024-11-06T06:58:59","date_gmt":"2024-11-06T06:58:59","guid":{"rendered":"https:\/\/www.whitehattoolbox.com\/jobs\/2024\/11\/06\/customer-care-executive-uaen\/"},"modified":"2024-11-06T06:58:59","modified_gmt":"2024-11-06T06:58:59","slug":"customer-care-executive-uaen","status":"publish","type":"post","link":"https:\/\/www.whitehattoolbox.com\/jobs\/customer-care-executive-uaen\/","title":{"rendered":"Customer Care Executive &#8211; UAEN"},"content":{"rendered":"<p><b>Job Description:<\/b><\/p>\n<ul>\n<li>Greets patients or their families and identifies the nature of their inquiry.<\/li>\n<li>Provides information to assist patients or refers them to the appropriate contact, either within the organization or elsewhere.<\/li>\n<li>Advocates for patients&#8217; and their families&#8217; rights and responsibilities, confidentiality, information, and education.<\/li>\n<li>Develops and maintains a feedback\/complaint procedure for customers to use and receive redress.<\/li>\n<li>Communicates all relevant information to the Floor Supervisor on a daily basis.<\/li>\n<li>Expedites the flow of visitors\/patients and ensures that each person receives outstanding customer service in a friendly environment.<\/li>\n<li>Provides information about medical insurance coverage to patients and verifies it diligently before referring the patient to the doctor.<\/li>\n<li>Investigates patient\/visitor concerns and implements appropriate actions.<\/li>\n<li>Keeps accurate records of discussions or correspondence with customers.<\/li>\n<li>Performs duties related to handling patient inquiries, telephone calls, cash transactions, and back-office tasks as specified in the duty roster.<\/li>\n<li>Performs other related duties as assigned by higher authorities.<\/li>\n<li>Complies with all OSH (Occupational Safety and Health) and infection control policies, standards, and procedures, cooperating with hospital management to meet compliance requirements.<\/li>\n<li>Works in accordance with documented OSH procedures and specific responsibilities.<\/li>\n<li>Is familiar with emergency and evacuation procedures.<\/li>\n<li>Notifies OSH hazards, incidents, near misses, and assists with the preparation of risk assessments and incident reports.<\/li>\n<li>Complies with waste management procedures and policies.<\/li>\n<li>Attends applicable OSH and infection control training programs, mock drills, and awareness programs.<\/li>\n<li>Uses appropriate personal protective equipment and safety systems.<\/li>\n<\/ul>\n<p><b>Responsibilities:<\/b><\/p>\n<ul>\n<li>Greets patients or their families and identifies the nature of their inquiry.<\/li>\n<li>Provides information to assist patients or refers them to the appropriate contact, either within the organization or elsewhere.<\/li>\n<li>Advocates for patients&#8217; and their families&#8217; rights and responsibilities, confidentiality, information, and education.<\/li>\n<li>Develops and maintains a feedback\/complaint procedure for customers to use and receive redress.<\/li>\n<li>Communicates all relevant information to the Floor Supervisor on a daily basis.<\/li>\n<li>Expedites the flow of visitors\/patients and ensures that each person receives outstanding customer service in a friendly environment.<\/li>\n<li>Provides information about medical insurance coverage to patients and verifies it diligently before referring the patient to the doctor.<\/li>\n<li>Investigates patient\/visitor concerns and implements appropriate actions.<\/li>\n<li>Keeps accurate records of discussions or correspondence with customers.<\/li>\n<li>Performs duties related to handling patient inquiries, telephone calls, cash transactions, and back-office tasks as specified in the duty roster.<\/li>\n<li>Performs other related duties as assigned by higher authorities.<\/li>\n<li>Complies with all OSH (Occupational Safety and Health) and infection control policies, standards, and procedures, cooperating with hospital management to meet compliance requirements.<\/li>\n<li>Works in accordance with documented OSH procedures and specific responsibilities.<\/li>\n<li>Is familiar with emergency and evacuation procedures.<\/li>\n<li>Notifies OSH hazards, incidents, near misses, and assists with the preparation of risk assessments and incident reports.<\/li>\n<li>Complies with waste management procedures and policies.<\/li>\n<li>Attends applicable OSH and infection control training programs, mock drills, and awareness programs.<\/li>\n<li>Uses appropriate personal protective equipment and safety systems.<\/li>\n<\/ul>\n<p><b>Qualifications:<\/b><\/p>\n<ul>\n<li>Preferred Education: Graduate in any discipline.<\/li>\n<li>Experience: Minimum 1-year experience as a receptionist in a patient-focused environment, with experience in operating a multi-line switchboard system preferred. Interest in working in a hospital-related environment.<\/li>\n<li>Technology Skills: Proficient in technology applications; basic skills in MS Office (Word, Excel, PowerPoint), MS Outlook, and Internet Explorer.<\/li>\n<li>Interpersonal Skills:<\/li>\n<li>Exceptional interpersonal skills, maturity, and good judgment.<\/li>\n<li>Capable of communicating professionally with a diverse range of individuals.<\/li>\n<li>Superior phone etiquette skills.<\/li>\n<li>Patient Focus: Service-oriented, patient, and understanding.<\/li>\n<li>Organizational Skills: Efficient organizational abilities; capable of handling multiple responsibilities under pressure while maintaining composure.<\/li>\n<li>Independence: Ability to work independently with minimal supervision.<\/li>\n<\/ul>\n<p><a rel=\"nofollow noopener\" href=\"https:\/\/www.careerjet.ae\/jobad\/ae72291a61a0e68b1673aa97a61b9ff753?affid=0852fd5db5a52cbcd75bf945aa534932\" class=\"button purchase\" target=\"_blank\">Apply Now<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Job Description: Greets patients or their families and identifies the nature of their inquiry. Provides information to assist patients or refers them to the appropriate contact, either within the organization or elsewhere. Advocates for patients&#8217; and their families&#8217; rights and responsibilities, confidentiality, information, and education. Develops and maintains a feedback\/complaint procedure for customers to use<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[16],"tags":[],"class_list":["post-1085","post","type-post","status-publish","format-standard","hentry","category-jobs-in-usa"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack-related-posts":[{"id":123027,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/were-hiring-customer-service-agent\/","url_meta":{"origin":1085,"position":0},"title":"We\u2019re Hiring Customer Service Agent","author":"Admin","date":"December 6, 2025","format":false,"excerpt":"DispatchHealth San Antonio, TX $43.00 per hour Permanent Full-time DispatchHealth is seeking a dedicated and empathetic Remote Customer Service Agent to support our mission of bringing high-quality, same-day medical care directly to patients\u2019 homes. In this role, you\u2019ll be the first point of contact for patients, families, and healthcare partners\u2014ensuring\u2026","rel":"","context":"In &quot;Jobs In USA&quot;","block_context":{"text":"Jobs In USA","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-usa\/"},"img":{"alt_text":"DispatchHealth","src":"https:\/\/i0.wp.com\/logoimg.careerjet.net\/140d25b65acc5c517df944c34767d1c0_mobile.png?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]},{"id":104758,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/patient-services-representative-ccp-altoona\/","url_meta":{"origin":1085,"position":1},"title":"Patient Services Representative &#8211; CCP Altoona","author":"Admin","date":"August 14, 2025","format":false,"excerpt":"Are you passionate about helping kids be their best selves? UPMC Children's Community Pediatrics is hiring a Flex Full-Time Patient Services Representative to support the office in Altoona. 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The scope of responsibility, duties and accountability at the facility department\u2026","rel":"","context":"In &quot;Jobs In Gulf Countries&quot;","block_context":{"text":"Jobs In Gulf Countries","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-gulf-countries\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":164858,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/were-hiring-clinical-nurse-1-3\/","url_meta":{"origin":1085,"position":3},"title":"We\u2019re Hiring Clinical Nurse 1","author":"Admin","date":"March 25, 2026","format":false,"excerpt":"Job Summary Provides nursing care in an effective and safe manner to a select group of patients and families, carries out established nursing regimes, and plans of nursing care under the guidance of a preceptor or other designated RN. The scope of responsibility, duties and accountability at the facility department\u2026","rel":"","context":"In &quot;Jobs In Gulf Countries&quot;","block_context":{"text":"Jobs In Gulf Countries","link":"https:\/\/www.whitehattoolbox.com\/jobs\/category\/jobs-in-gulf-countries\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":155565,"url":"https:\/\/www.whitehattoolbox.com\/jobs\/were-hiring-licensed-physical-therapist-assistant-3\/","url_meta":{"origin":1085,"position":4},"title":"We\u2019re Hiring Licensed Physical Therapist Assistant","author":"Admin","date":"March 12, 2026","format":false,"excerpt":"Position Summary The PTA - Physical Therapy Assistant provides direct rehab care in physical therapy to patients upon physician referral under the supervision of a licensed Physical Therapist (PT) in accordance with all applicable laws, regulations, and Life Care standards. 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