We’re Hiring Tamheer – Chronic Care

Job Description· Proactively contact eligible members to promote home based lab and medication refill services.· Educate members on available services, eligibility criteria, and access channels.· Encourage members to utilize approved service medical pathways to support continuity of care.· Guide members on required steps, documentation, and timelines.· Facilitate communication between members and healthcare service teams when needed.· Assist in directing member inquiries to appropriate service channels.· Support service awareness campaigns and outreach initiatives.· Accurately document member interactions in approved systems.· Maintain data confidentiality and comply with organizational data protection policies.· Ensure all interactions are properly recorded for operational and regulatory compliance.· Adhere to MOH, CCHI, and Bupa CareConnect policies and operational procedures.· Maintain confidentiality of member information at all times.· Escalate member concerns, complaints, or service issues according to defined escalation protocols.Skills

• Good Communication Skills
• Microsoft office software (Excel, Word, etc.).
• Problem-Solving Skills
• Ability to work independently and as part of a team.

EducationPharmacy, nurses, nutrition or any healthcare related